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Avis OKONJIMA NATURE RESERVE Otjiwarongo
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4.6/5
81 avis
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Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
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Les meilleurs à Otjiwarongo et autour
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In March we booked accommodation for July 10th for two nights for two people as part of our 3 week trip to Namibia.
It was paid in full on March 13th, about 1,200 euros, approx. That amount included the full national park fee.
We did some extra activities and expenses at a cost of just over 300 euros, which was paid separately.
But in the final bill, they charged us again the park fees that we had already paid in March, and an extra of more than 500 euros corresponding to a higher class accommodation that we did not hire and that nobody mentioned to us. We had booked at Plains Camps, but they put us in Bush Camp.
We were not notified, nor were we asked for permission, nor were we consulted beforehand if we were willing to pay the extra cost.
The photos on the website are very similar, as they both have large windows to the outside from the room, so it is easy to confuse them. In fact, I wanted to book at the campsite, as we were going with a 4x4 with a tent on the roof. We didn't need a room. But there was no room at the campsite available....
I don't have to know one from the other, especially when I booked 4 months before. When I arrive at an accommodation I trust that they know what I have booked.
At first I doubted whether I had paid the initial bill in full, as we were given a rather confusing bill in Namibian dollars.
But it was when I got home that I realized the error in the accommodation and payments.
I have contacted them to try to resolve the issue. They told me they were going to review it, but it has been over a month and I have not heard anything.
There are better and more serious sites, so they are NOT RECOMMENDED.
In March we booked accommodation for July 10th for two nights for two people as part of our 3 week trip to Namibia.
It was paid in full on March 13th, about 1,200 euros, approx. That amount included the full national park fee.
We did some extra activities and expenses at a cost of just over 300 euros, which was paid separately.
But in the final bill, they charged us again the park fees that we had already paid in March, and an extra of more than 500 euros corresponding to a higher class accommodation that we did not hire and that nobody mentioned to us. We had booked at Plains Camps, but they put us in Bush Camp.
We were not notified, nor were we asked for permission, nor were we consulted beforehand if we were willing to pay the extra cost.
The photos on the website are very similar, as they both have large windows to the outside from the room, so it is easy to confuse them. In fact, I wanted to book at the campsite, as we were going with a 4x4 with a tent on the roof. We didn't need a room. But there was no room at the campsite available....
I don't have to know one from the other, especially when I booked 4 months before. When I arrive at an accommodation I trust that they know what I have booked.
At first I doubted whether I had paid the initial bill in full, as we were given a rather confusing bill in Namibian dollars.
But it was when I got home that I realized the error in the accommodation and payments.
I have contacted them to try to resolve the issue. They told me they were going to review it, but it has been over a month and I have not heard anything.
There are better and more serious sites, so they are NOT RECOMMENDED.
A very well-thought private reserve; We went on a familly trip and spent probably the best two-days of our trip in Namibia. All the staffs are kind and friendly.
Kudos to our guide, Alfeus.