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Avis ECO-HOTEL ISLA DEL SOL Islas Del Rosario
Avis des membres sur ECO-HOTEL ISLA DEL SOL
4.3/5
50 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
I had a regrettable experience at the Luxury Beach Club Tour, which was anything but luxurious. The day began with a frustrating one-hour wait in the blazing sun to get a wristband. The check-in process was extremely inefficient, involving queuing up to enter the pier, then separately paying a harbor tax of 26,500 COP (about USD 6.90) per person – a cost not disclosed until after booking. To make matters worse, at the Luxury Counter, only one of the two staff members was working, while the other was preoccupied with his phone, making the line move at a snail's pace. And no one spoke English.
We then waited another 30 minutes for the boat to leave, arriving over two hours after the scheduled meeting time. The beach was a mere 20 meters long, surrounded by neighboring beaches, leading to a cacophony of music. Swimming was far from enjoyable with the constant influx of boats, highlighted by the fuel boat arriving and turning on its loud generators – a bizarre aspect of this so-called luxury experience.
No towels were provided. At the bar, where drinks were supposedly included, essentials like cola or sparkling water were missing, resulting in tasteless mojitos. The all-inclusive drinks turned into a debate every time I tried to get a drink for my companion, with the expectation being that each person should queue individually.
Booking a bed was a waste unless you're lucky to get one in the front rows. Otherwise, you might end up near the toilets, far from the beach. The normal loungers were a better choice. The non-adjustable sun umbrellas left us exposed to direct sunlight.
The buffet lunch was another letdown. It opened 10 minutes late and closed precisely on time, serving only one piece of meat and fish per person. The food distribution felt like a prison, with announcements and strict limits. The only edible part was the main course – the soup was just a collection of fish bones.
Overall, this tour was a huge disappointment and definitely not worth the money. It seemed like a pure profit-making scheme with mostly rude treatment. Beware of the numerous 5-star reviews from local guides and travel agencies – they don't seem to be based on genuine experiences.
5/5 estrellas.
Volvería nuevamente.
Le nom Luxury est très trompeur :
- tout est brandé Luxury (draps brodés, serviettes brodées, le staff a des tee shirt floqués, la balançoire gravée) mais à côté le lit est de mauvaise qualité, les serviettes très fines, on nous a mis un paillasson en guise de tapis de bain
- il a tout de même une pression à la consommation, le pourboire est automatique sur chaque note (25000 COP même pour 2 cocktails)
- nous avons dû faire le check in obligatoirement à 14h et non pas quand la chambre était prête (aucune flexibilité)
- le menu nourriture du soir ne présente pas de plats locaux et même pas de poissons
Les + :
Bon emplacement, l’eau est bleue et le personnel reste sympathique
Les cocktails sont bons et la journée vous avez un peu d’ambiance
Le ménage est bien fait
Hicimos una reserva a través de Hostel Worlds, plataforma que hemos utilizando en numerosas ocasiones para reservar hoteles, con un precio acordado, pagando una reserva de un 10%. Al llegar al establecimiento, el precio que nos dicen de pagar es más del doble del que pone en la reserva!! No solo no se hacen responsables de absolutamente nada, si no que el coordinador Eric Julio, no contesta las llamadas, a los mensajes, ni se hace responsable de absolutamente nada!
Se quedan con nuestra reserva y se desentienden!
REPITO ES UNA ESTAFA EN TODA REGLA!!!
A few things to know before booking, contact the hotel for transportation. Wish I did better planning ahead of time. For $90.000 you get from Cartagena to the Island leaving at 8am ONLY. The return for also $90.000 but at 3pm ONLY. So you better have a 7pm or later flight to account for travel. We did not and had to get a private boat the hotel assisted us so much in getting.
Some recommendations for the hotel. I’d like to see some mattress protectors to keep mattresses clean (they were) and thin quilts to cover the bed. Seems people only use sheets and I didn’t want to use the blankets in the closet. Also we didn’t know we couldn’t not add a tip at check out. We did end up giving money to reception to split between everyone at check out, but had I know I would have brought more money/change to give individually because the staff was AMAZING.
If I ever come back, I’d stay here again :)