COFFEE TREE BOUTIQUE HOSTEL

Das Zimmer war sauber, nur das Bad könnte etwas mehr Liebe in der Reinigung vertragen (z.B. Lüfung sehr schmutzig).
Die Zimmer sind lediglich etwas Hellhörig, da aber ab 22°° strikte Nachtruhe herrscht, ist dies nur für Langschläfer ein Problem.
Abraten kann ich nur wärmstens vom Flughafentaxiservice, da dieser mit 240.000COP unverschämt teuer war.
Der Standort ist schön gelegen (am Stadtrand) und man erreicht den Hauptplatz in ca. 10 Minuten fußläufig.

Excelente servicio todo muy agradable

This hostel is awful - if you can avoid it, do so. There were several issues that we had to deal with. We booked a private room for 3 nights.

Firstly, our room was infested with wasps. This isn't something you can fault the hostel staff for, but the hostel is poorly constructed and the rooms aren't sealed at all. After the first night we woke up to several wasps (not bees) flying around in our room.

When we complained, the grounds keeping staff attempted to solve the problem by spraying pesticide without any results.

When we requested another room, they said they didn't have any available (which is understandable) - the owner/manager (Edward) told us that we can book another hotel (at last minute prices). and he can give us a refund for just 2 nights (out of the 3 we were staying). He said that the issue will be fixed and to just give them a couple of hours. The next morning we wake up to an even bigger cluster of wasps around our room. Following this, they said they can move us to another room on the 3rd night. We had to repack all our belongings at 6am with wasps hovering in our room and then wait for the other room's guests to check out then, the room be cleaned and then move in - we weren't compensated for any of this in anyway.

Secondly, the staff - in particular, Kevin, will provide incorrect information about tours, pricing and the available payment facilities. Note that Kevin speaks English well - this will become relevant because the hostel will use language barrier as an excuse.

Downhill mountain biking:
He told us that there are card payment facilities available for the downhill Mountain biking tour. When we got there the operator said only cash payments are accepted. Which left us in a stressful situation, requiring to convert currency last minute (roughly $100 USD). When we questioned why they told us that card payment were accepted - he said that he was referring to another tour and there may have been a 'misunderstanding'.

Taxi:
When leaving the hostel to catch our flight from Periera, we booked a taxi and were told that it would be COP 100,000. We confirmed this multiple times. We get into the taxi and the driver locks the van doors with his keys from the outside. Which I thought was a bit odd. We get to the airport and the driver enters COP 200,000 on his phone. We tried to explain to him that we were told it would be COP 100,000. We called the hostel and they blamed it again on a "misunderstanding". Then they send us a picture of a price list that states COP 200,000. The driver simply looks away when you try to explain to him (using Google translate) that you were told COP 100,000. We eventually had to pay him COP 200,000. He then unlocks the van doors for you to get out. This is an unbelievable tactic - and this 'misunderstanding' has clearly happened before for the driver to lock the doors in this manner - there is absolutely no need to lock van doors particularly given that you cannot unlock it from the inside if there is a need for you to get out a vehicle in emergency or accident.

Jeep/willys:
Kevin told us the price for the jeep to the coffee tours was 6000 each way per person - it was actually 3500.

Thirdly, it is located far from the main city square and shops - in the very corner of the town's boundary.

The hostel has high reviews for its "aesthetic" with pretty pictures online, which is why we booked with them. While walking around we quickly realised there are several other hostels around Salento that are well located. Misinformation on their part has cost in money, time and unnecessary stress.

Overpriced and overrated with disgraceful service. We were placed in a damp room with a terrible smell, rock hard beds and wet sheets. The room is hidden from online bookings probably so people cannot leave a true review of it, and the truth is it's not fit to be sold to guests, especially at the extortionate price with this in consideration. The staff had zero care or respect for this, blasting techno music during the day, while the boss Alex was completely remorseless and offered nothing appropriate by way of an apology. The other rooms themselves are far overpriced for what they offer, as is the breakfast. The laundry service is completely ineffective, returning my clothes dirty. I doubt any soap was used.

Overall the hostel simply takes advantage of the location it has, ripping off guests and offering an unacceptable service all round. Don't be fooled by the images.

Be careful, staff steals money from the locker! The owner denies it, but I can prove it quite clearly (knowing the other guests in my dorm, time window, way to enter the locker, …). Also, there is no place to dry laundry, which is very important in this region. The beds are uncomfortable and really noisy.