THE PAND HOTEL * * * *
Hôtel à Bruges situé dans une maison bourgeoise du XVIII siècle avec un patio extérieur, un salon lounge et un bar.
Ce boutique-hôtel plonge ses hôtes dans le passé faste de cette maison bourgeoise du XVIIIe siècle, tout en proposant tous les standards modernes de confort et de luxe. Il a été repensé dans un univers digne des films d'époque, avec des chambres meublées avec goût et caractère. Joli patio extérieur pour prendre le thé, 26 chambres et un salon lounge intimiste avec cheminée crépitante, vieux livres, canapés confortables, bar romantique. Un accent particulier a été mis sur le petit déjeuner, une profusion de produits sains et frais.
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We had just traveled to Brugges from Munich. As you can read from my review of my hotel stay there, they treated us and all guests incredibly graciously. We also received that same high-level of care during our stay in Ghent last night.
As for the Pand Hotel itself, it's not bad. We stayed in the "master suite". As you can see, it's a little dated and older people should be aware of the spiral staircase. The a/c is on the noisy side and you can hear it cycle on and off throughout the night. These things are relatively minor however, when compared to the unfriendliness at the front desk. I thought the owners of the Pand would like to know.
The next day, during checkout, I spoke to the porter about the previous night, and he said he'd seen a notice about it and once again apologised. In the next breath, he put forward the card machine and asked me to pay for the previous day's breakfast.
This would all have been forgotten and fine, had he just offered to comp one (or even both) of our breakfasts, but all we got for the ruined night's sleep because of letting children stay unsupervised in a room (again, against hotel policy) was an apology.
Truly, a black mark on an otherwise wonderful stay at a beautiful hotel in an even more beautiful city.