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Avis HAMPTON INN & SUITES NAPA Napa

Avis des membres sur HAMPTON INN & SUITES NAPA

3.9/5

19 avis

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Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.

Alison C.

Visité en avril 2024

It was quiet, the beds are really comfy and the complimentary breakfast was delicious! They're dog friendly too but you'll encounter a hefty pet fee.

Matin G.

Visité en mars 2024

We stayed at the hotel for 3 nights in March 2024. Although the hotel was newly renovated, we were disappointed to find that the pool and hot tub were closed during our stay. Additionally, we encountered a bed bug in our room on the last night, which was concerning. Despite bringing this issue to the staff's attention, it was not addressed satisfactorily. We reached out to Expedia for assistance with a refund or partial refund, but unfortunately, there was no resolution. Overall, our experience was marred by these issues, and now we have to take extra precautions to ensure we don't bring any critters home.

Irma A.

Visité en mars 2024

Great spot if you want to travel downtown or wineries.

Eduardo F.

Visité en février 2024

????????

robert j.

Visité en février 2024

Great place great staff great value

Martin B.

Visité en janvier 2024

Overall good experience except checking in the young Asian girl at the front desk didn't seem to understand or respect the diamond member and then said I was gold and I convinced her I was diamond when she looked it up it just got stupid by the minute she did not say thank you for being Diamond member or any of the normal Hilton expectations

Anas A.

Visité en janvier 2024

اسعار عاديه وخدمه رائعه انصح بالتجربه

Ed R.

Visité en janvier 2024

Been here several times. Love the proximity to great restaurants, this time, no hot breakfast pool and spa closed and view of the freeway and homeless tents. Subpar for sure

Isaac M.

Visité en décembre 2023

Safe and clean spot to stay in. It’s next to a few restaurants and bars. They do make you pay for parking so keep that in mind. You do not want to get towed here. Breakfast was alright although I do wish they had more options for vegetarians.

Fernando C.

Visité en décembre 2023

I had a fantastic experience at Hampton Inn & Suites Napa! Dickson at the front desk went above and beyond during check-in, making us feel right at home. The next morning, the complimentary breakfast was a delightful surprise, and Azalea's warm welcome and genuine smile made it even better. Exceptional service all around!

Virna S.

Visité en décembre 2023

Excelente ubicación

Lindsay D.

Visité en novembre 2023

Updated and clean rooms and hotel. Friendly staff. Location is not downtown but just a few minutes away and a lot cheaper than being downtown.

Kevin

Visité en novembre 2023

Loud. Expensive. Poor service.

Chris W.

Visité en octobre 2023

Management staff jaded. Rooms old. Central location.

James P.

Visité en octobre 2023

breakfast was free but parking was $15. we made jokes all weekend about it given how obvious/obnoxious of a money grab it was.

kinda ruins the experience to be nickel and dimed like that.

other than that, pretty typical hotel stay. not particularly note-worthy, don't expect extra napa check-in finishes... it's a hampton.

Alexandra W.

Visité en octobre 2023

Hampton Inn and Suites is no 5 Star Ritz Carlton but the staff make it feel like it is. If there was a way to give over 5 stars for service I would.
I had to book last minute on a weekend so I did not have a choice on room type but the double queen ADA accessible room is MASSIVE for a double queen room. The only downside of the room was it not having a microwave. The location is not far from downtown but does not have much nearby within safe walking distance for anything late night, but across the parking lot is a great restaurant with great food. The front desk staff were knowledgeable, friendly, and very accommodating. Extra Big shout outs to Nathon, Sheri, and Aprill for making my last minute stay here so lovely.

B N.

Visité en octobre 2023

Great location

A. D.

Visité en septembre 2023

A couple of issues:

Dirty room:
Checked in the evening, started to unpack and then notices how dirty the toilet seat was. I was shocked to be honest, I've never experienced this in all my hotel stays. I mostly stay at Marriotts (over 800 nights) but was thinking of switching to the Hilton brand.

The front desk sent someone to clean the toilet, which they did but I still felt uncomfortable with the experience and they agreed to change rooms.

Servicing the room:
I asked that the room be cleaned every day. Didn't happen. I did at check-in mention that I wanted the daily service, after 2 misses I had to ask (2nd time) to finally get it going

Location:
About a 20 minute walk from downtown Napa along the Napa Trail. There are several homeless by the river but I wasn't bothered by them. That said I wouldn't feel comfortable with my wife or daughter walking the trail alone

The good:
Friendly staff, attempt to resolve problems, decent size rooms. Comfortable beds