STOUT

Why do the burgers taste so good?

We were looking for a good burger spot in Hollywood and made a great choice. Good burgers, good variety of beers on tap. We loved their loaded fries.

Amazing burgers!! We all loved the one we ordered. I had the blue cheese, caramelized onion, horseradish burger. It was the best burger I've eaten to date. The burger patty is made in store, and it's what makes the burger a good as it is! Yum!!!!
Patrick was an attentive server and the craft beer on tap menu is extensive. Well worth trying this place!!!

I’ve been to a few locations so I thought I would check this one out. Took my entire team here for lunch.

Our server wasn’t the most hospitable. So, the establishment doesn’t do special requests or any type of alterations to their menu. That’s fine, but the delivery of the server was just rude. Definitely could have been stated in a more professional and nicer way.

The food here is great! Burgers are bomb! This establishment is a must try. Hopefully if you go you have a nicer server who has proper etiquette and customer service.

Used to be regular attendees of the Studio City location. Unfortunately, the owners stopped caring about all of their locations, shut down quite a few with little notice to the staff (like a week before Christmas, mind you), and have clearly started hiring bad staff.

Normally, we don't use DoorDash for Stout, but it's been a horrible day and driving felt like a nightmare. Burger they actually sent us tonight was COMPLETELY RAW. Since my partner and I were eating in the dark, he didn't realize it was until it was nearly finished. What is pictured is the OUTSIDE RIM of the burger. Totally raw. He's been vomiting for 15 minutes now profusely.

Since we ordered through DoorDash we knew that we would need to get a refund through the app. However, we wanted to call and let them know to tell their kitchen staff what happened. The server who answered was great, and got the manager for us. When we explained to the manager, we didn't mention a refund, and with no apology she starts explaining to my partner with an attitude that if we want a refund we need to get it through DoorDash and acted like they had nothing to do with anything. Something about "well if it's not cooked to your liking". I'm sorry, that's a health hazard, not a preference. My partner was being super calm, and I was reasonably speaking up in the background about how it is dangerous to serve completely red-raw meat, and she said something like "Well, all I hear is two people screaming at me." If one person talking sternly, but not even yelling let alone screaming, and one calmly when you're in a loud restaurant and have asked my partner to repeat himself multiple times is "screaming", you're unbelievably sensitive and you shouldn't be working in food service industry. I've never been chastised for complaining about being served completely raw food that made my partner throw up. All we wanted was for the message to be passed on to the kitchen or possibly have it be brought up at a staff meeting on how it can be avoided, and what we got was a snarky manager hung up on a refund we never asked for. Just so you know, that refund was $5 on a $70 order. The burger itself was $20.

No wonder the burger was sent out raw and the other locations are shutting down. Ownership is a nightmare if they're refusing to pay taxes, firing the incredible Studio City staff, and letting this attitude-filled person manage one of their last locations. Rest in peace the good food of Los Angeles. If y'all are gonna give me some snarky reply trying to save yourselves, I don't want it. You already lost loyal regulars.