Avis THE CHEESECAKE FACTORY Los Angeles

My husband and I were mostly pleased with our dining experience here this evening....our appetizers and drinks were spot on....we had a spicy margarita and a cadillac margarita. The calamari and factory nachos with chicken were delicious and plentiful. Our waiter, Eilon was AWESOME...he was attentive, very pleasant and professional with a sense of humor.
We each ordered an entrée but barely ate any because we were so full from our appetizers. We will eat the

Unfortunately, when we walked over to let the manager, Maria, know what great service our waiter provided, from 2 feet away, she directed him to tell us to wait ....after a couple of minutes of waiting we left.

I have been a patron of The Cheesecake Factory for at least 20 years, drawn by its mission to be a leader in experiential dining. Regrettably, my latest visit fell short of this promise.

Planning for a special evening, I chose The Cheesecake Factory in Marina Del Rey, anticipating a delightful dinner against the backdrop of a stunning sunset. While the view lived up to expectations, the dining experience itself was deeply lacking, prompting me to recommend that guests and food enthusiasts consider alternative venues.

The evening began on a sour note with the parking staff aggressively soliciting payment, reminiscent of a scene from a clichéd New York film. This was only the start of what would become a series of disappointments. The service mirrored that of a fast-food establishment, a stark contrast to what one would expect from The Cheesecake Factory. It appeared that our server might not have been adequately trained to provide the expected level of dining experience.

Following the standard protocol, we ordered drinks and, upon our server’s recommendation, decided to try an appetizer. An hour passed without any sign of our entrees, during which our server hurriedly attended to our table, hastily replacing my drink and removing the appetizer without offering us the opportunity to order our main course. This lack of attention was not only frustrating but also indicative of a broader issue with the service quality.

Furthermore, the food, when it finally arrived after a distressing wait of an hour and a half, was far from satisfactory. The spicy vodka rigatoni was overwhelmingly seasoned with cayenne pepper, rendering it inedible. Dishearteningly, even after expressing our concerns to the manager, Ryan, no satisfactory resolution was offered. Our server, Sylvia, seemed unprepared to navigate us through a seamless dining experience, which significantly diminished our evening.

Most disappointingly, the culmination of these service failures meant forgoing the very item we had come for - cheesecake. This visit was not only a letdown but also a lost opportunity to celebrate an evening out.

First off parking is limited and valet only, so be prepared. If you miss the turn into the restaurant you will have to go a bit up road and circle back. Once inside it’s good. If the weather is nice definitely sit on the patio outside. Located right on the marina it’s definitely nice air and some views. Food is pretty standard and everything came to table hot. Obviously the cheesecake never disappoints. I came here for date night and had an ok time

Super expérience. On y mange bien et l ambiance et la vue sont géniales.
Seul petit bémol mais c est partout au USA les gens parlent vraiment trop fort à table. C'est très bruyants.

Great spot in the Marina.. Prices and service fit the location. Always recommend The Cheesecake Factory for a date night with your Boo..

I enjoyed their food. Service was good, cnt say great because they offered water and bread and forgot to bring it. ????‍♀️

The Senior Manager named Adriana at this Cheesecake Factory was extremely rude, unprofessional, and racist. My mom ordered orange chicken and did not like it, because it did not taste like orange chicken and it was not hot. We asked to send it back and she’s going to say we cannot return it and we had to pay for it, even though we did not want it and requested to return it. She also said we could not exchange it for something else. Adriana stated that this has been policy for 2 years, but I know that is a BIG FAT LIE, just like she is. This Cheesecake (MDR, CA) is going down hill...MAJOR UGH to Adriana. SHE SUCKS IN A SUPER DUPER WAY!!!!!!! I would give zero stars if I could. The Cheesecake Factory at the GROVE gives way better customer service. STAY AWAY FROM THIS CHEESECAKE FACTORY!!!!!!!

Awful. Service was the worst

Don’t bother making a reservation it don’t matter. You still got to wait

Very long wait so bought 1 slice to go. $14. Was supposed to be "fresh strawberries" but the strawberry and cake was frozen solid. Couldn't eat. Broke plastic fork.

I booked a table at the restaurant four days in advance and made sure to mention that I would be bringing along a 2-month-old baby. Despite this, we were seated at arguably the loudest spot in the restaurant, right next to the dishwashing area and directly beneath a speaker, with noise levels reaching 82 dB as measured by my Apple Watch. We politely requested a reduction in the music volume, and although the manager briefly complied, the original volume was restored shortly after. Furthermore, our appeal to be relocated to another vacant table was disregarded. When we addressed our concerns with the manager, we received a mere apology but no practical solution, leading us to cut our visit short due to the disappointing experience.

Service was incredible and a really great location here with views on the marina.

The place was great Valley parking courteous service they took us to our table we're a group of about eight everybody loved the meal we all got something different but the food was great if there's a downside to it besides the huge crowds it was it was small the tables are close together and it was crowded getting up from your table you bump into somebody but overall it was a great place

Did the birthday thing in there, it was nice but very crowded small location and a better view would have been nicer

Smaller than most, but very nice place for dinner

Excelente atención, menú variado y precios accesibles. Ideal para ir en familia o solo.

Food and atmosphere were great. Service was slow.

The CF is an old staple, you can't go wrong! Always consistent in food, quality and service! This location is always busy, crowded and extremely noisy! Why have music playing in the background when the crowd noise is at a roar! Nevertheless, who doesn't like a raucously fun environment! Recommend!

I think it was just super packed at the time I visited.. Pretty good overall.

Came here for dinner on a Tuesday evening around 9pm and there were still a good number of diners. Indoor and outdoor patio seating with view of the marina available. Valet parking is $12 or you can try your luck with metered street parking a few blocks away. Cheesecake Factory is one of my favorite chain restaurants and you’re in for a fun time. We split the farfalle chicken pasta and that with the bread was a filling (albeit carb-heavy) meal. We had the strawberry cheesecake for dessert, which is a good introduction if you haven’t had a cheesecake from here before.

What's up with making us talk with a drunk guy who can't understand our orders? Just because we asked to order take out and everyone was so busy? My kind grandmother was hungry and wanted to try out this branch. If you can't handle orders then tell us or better just close. Our card was held hostage for 40 mins by this guy who pretended to get our orders behind a legit counter with a proper register.

Service a little spotty but still a great place with gorgeous views

The Cheesecake factory never disappoints.
Great little drop over near airport.

My fav is the miso salmon over rice. And the wheat bread. Yummmm
Cheesecake could also use a makeover. It's time.

Had a Great time at the bar great bartender food was good me and my sister had a great happy hour evening

J'ai pu déguster au cheesecake de cheesecake factory. Miam miam!!! Le meilleur à Los Angeles!

Attention cette enseigne est très prisée donc il y a beaucoup d'attente avant d'avoir une table. Mais une fois qu'on est servi, on comprend pourquoi car c'est vraiment copieux et délicieux. Pour le dessert, leurs cheesecake n'ont rien à voir avec les cheesecakes que l'on peut manger en France. Bien meilleurs et gouteux dans ce restaurant. Ca vaut le détour.