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Avis THE RITZ-CARLTON Los Angeles

Avis des membres sur THE RITZ-CARLTON

3.9/5

21 avis

Rapport Qualité/Prix

Localisation

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Cadre /ambiance

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Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.

Stephanie S.

Visité en avril 2024

While I typically enjoy my stays at Ritz Carlton properties, my experience at the LA location fell short of expectations. Despite proactively arranging for an early check-in to surprise my fiancée for our anniversary, the execution was lacking. Despite being informed that a room would be ready, delays in check-in caused us to miss our lunch reservation. Furthermore, the service at the lobby restaurant was slow and the drink order was incorrect. The mix-up continued with the wrong dish being served. Despite assurances of late checkout for our spa appointment and promises to rectify the situation, the billing discrepancies persisted, and the promised dining credit refund has yet to materialize even after 10 days. Overall, this experience was a disappointment, especially considering the price and my loyalty to the brand. Additionally, it was disheartening to receive only a generic apology from the hotel and guest relations, with no follow-up to ensure the issue was resolved. Given that the JW Marriott is connected and was half the price, I would recommend booking there instead to avoid the disappointment experienced at the Ritz Carlton. I regret using my points for this stay and will explore other options in the future.

Tanuomaaleu A.

Visité en avril 2024

Great place to relax. Very Busy on Laker Game day but the service was not compromised. The Fennel Chicken salad needed more champagne vinaigrette. The ambiance is gorgeous and relaxing.

Kelsey E.

Visité en mars 2024

Absolute worst experience at a Ritz. Ordered room service at 8:20 said 30 mins. 45 mins pass, we call, they say food is on the way. 20 mins and still nothing. Call again. Say they will call back in 5 mins. No one calls. Call again tell them I have children to feed. Doesn’t matter. My husband goes to the front desk. No help. The guy working was actually rude. No restaurants or food places open. Call room service again. They say their manger is working on it and will call us back. 15 mins no call. Call again. They say they are trying to figure it out. This goes on for two and a half hours. No help, no offer to send other food in the meantime, nothing. Absolutely ridiculous. So much for taking care of their customers.

PEBBLE S.

Visité en février 2024

Absolutely Amazing. Great location right by LA live and Cypto arena. In heart of DTLA

Matthew P.

Visité en février 2024

The locations is fing terrible. I hoped for a good bar but got a Marriott bar where there is no vermouth in my martini… enough said.

Luis A.

Visité en janvier 2024

The ultimate experience of luxury from its hotel rooms, restaurants and staff.

Mimi B.

Visité en janvier 2024

Luxury hotel experience!

Marc D.

Visité en décembre 2023

This Hotel has nothing in common with any other Ritz Carlton. Service was really disappointing and the rooms are very noisy.

Alexis R.

Visité en décembre 2023

The Ritz Carlton in Los Angeles, where I stayed in late April, offered a luxurious urban retreat. Located in the vibrant heart of the city, the hotel provides easy access to LA's renowned attractions steps away from Crypto Arena formerly known as the Staple Center. The rooms offered panoramic views of the cityscape, and the rooftop pool was a serene escape from the urban bustle. The hotel's dining options were a highlight, featuring innovative cuisine and elegant settings.

B. K.

Visité en décembre 2023

The lounge and rooms here are great! Staff are ready to assist in any way, and the food & drinks provided at the lounge are a nice way to start or end the day. The view and location is always nice, and I’m happy to visit with family.

Tiffany D.

Visité en décembre 2023

So I have mixed reviews about staying here. Everything was fine. Service was fine, the hotel very clean. Minus the nail in our room that wasn’t removed for 2 days. It’s close to everything you would need; for LA it’s 20 minutes in an Uber to almost any place. However; being attached to the Marriott, everything happens at the Marriott. Drinks, breakfast and your Uber won’t be able to find you unless you’re at the Marriott. Love the location as your right beside the arena, convention center and numerous restaurants. So the hotel is fine, but you could also just stay at the Marriott.

Matt D.

Visité en novembre 2023

What an AMAZING experience I had staying at the Ritz-Carlton!! The customer service was truly top notch!! Merilyn Rivera and Daniel Navarro provided amazing customer service! They made my best friend and I truly feel welcomed, valued, and appreciated! I highly recommend staying here for an upscale experience with old school charm!

Sonika S.

Visité en novembre 2023

Very happy as always with our stay here. Beautiful place and friendly staff

Max M.

Visité en novembre 2023

We were in the 6 floor, and there are people starting protesting at 7:40am in the morning.

Kelly M.

Visité en novembre 2023

Awful Experience. My son got food pointing at restaurant SAVOCA which is joined to the RC. Manager Ivan Camacho was supposed to give me a $100 credit but never did. Had to call hotel multiple times to try to get the credit onto my statement which they still have not issued to me. Having to call multiple times and re explain multiple times. Room bathroom mirror had a burned out light. Hotel told me I was getting 5 hours of charging for my Tesla and they never charged the car although I inquired and asked no less that 6 times about getting the car charged. The restaurant Sendero - although amazing did not actually have the type of steak that we both wanted - they told us they only had one and we would have to split it and order something else. Disappointing and frustrating considering how much time I had to spend following up on these issues. I did not actually ASK for any credits. These were offered to me by staff.