Avis THE LANGHAM HUNTINGTON Pasadena

First, the Brilliant website to make a reservation is NOT brilliant. I found a room I wanted to reserve. The site asked me to sign in. I signed in and got back to "select room" in the site. Again. I am asked to sign in. This same circle went on and on. Finally I gave up and called the hotel reservation desk. The agent throughout the call tried to upsell everything to me from activities in the area to spa treatments. I told him I am only there for one night on family business. My husband loved this hotel and wanted to stay there. I booked a 360$ room for one night with a garden view. I inquired about a city view but was told none available 4/1 check in. Then we get to the hotel. I am already aware that valet parking is 47$ per day which is steep. At the hotel desk the clerk asked if we'd like a 10$ upgrade. I was on the phone with a doctor so my husband finished checking us in. I really don't know what we paid extra for. We had the original room I reserved with a horrible garden view. We looked at the rooftop of the walkway between buildings. What was the extra charge for? I still don't know other than to make more money off of us. We had a pleasant dinner at the Terrace restaurant which was empty when we got there. We got a nice window table inside. When another guest is seated outside they are seated right in front of our window. The whole patio was EMPTY. Why would you seat a guest in front of another guest's window which detracted from their view? At least the meal was delicious and the service was excellent. Later we went to the bar for drinks. Maybe they cater to a younger crowd usually but I looked around. There were only very mature persons seated within. Yet, the music was not relaxing. It was loud and obnoxious like nails on a chalkboard. After a couple extremely expensive drinks we had to leave the bar due to the horrible music. Now the room: sort of small for 370$ for 1 night with a disappointing view (remember the 10$ upgrade for nothing?), the hot water was HOT-actually scalding if one's not careful, the faucet handle was leaking onto the counter, the shower curtain liner was torn off the ring on one end, AND absolutely NO bath gel was in the beautiful porcelain bottle-which was not discovered until we actually showered prior to checking out. Luckily we still had bar of hand soap to use. The makeup mirror had a bulb burned out when we checked in. When I pulled the hair dryer to use, there was old dried, makeup foundation smudged on the handle that was not from me. This means the hair dryer was not wiped down after previous use. Gross! We let the desk know at check out and they just asked if we called anyone about above issues. Well it is inconvenient to call when you're already wet in the shower after all. For a 5 star hotel, you would think everything would be perfect and it was not. We've stayed here numerous times in the past and this hotel was one of our favorites. Now we feel like all they want is our hard earned money without the superb service and accommodations that we were used to. For a one night stay, it was nearly 1000$. We will not return to this hotel.

The staff here are incredibly friendly! However, the restroom is a bit outdated, and the water flow from the tap near the bathtub is quite weak. On the bright side, the bath amenities are very comfortable.

Wonderful service and beautiful property. Elegant, "old money" vibes! I felt so special the entire time and thoroughly enjoyed my stay.

I love love love love this AMAZING hotel! I am always excited when I get the chance to stay here. It is in a beautiful part of Pasadena. They always have such gorgeous flowers in the lobby. The rooms are beautiful and comfy. I love the smell of their lotions and shower gel! Smells like luxury!! Great bar and very friendly staff. Pool is nice. You just cannot go wrong at this place. It's perfect!

Had afternoon tea in the Lobby. Beautiful hotel. Exceptional service. Yummy menu and tea. Discounted valet parking with dinning validation.

Beautiful location and great rooms. Amazing views too!

Espectacular hotel de lujo con enormes jardines y grandes instalaciones para eventos sociales.

My family was welcomed by very friendly staff at the front desk. She explained all amenities and offers that I can take advantage of using my Amex Plat. The room was very spacious and very quiet throughout 3 night stays. This place also offer a heated outdoor pool with jacuzzi. The Pasadena neighborhood was also very safe and clean. One downside is that the bathroom is a bit old and the toilet was quite noisy when flushed.

Forbes Travel Guide 4 Star 2024
Great view(2022)

Great service
Update 2024:
Wonderful rooms, still a beautiful hotel and grounds.
Club access is Wonderful. Breakfast in club is superior. View of rising sun and and mountains and accross the San Gabriel is fantastic.
Enjoyed Tea Time in Club.

OVERHAUL is OVERDUE:

I travel worldwide and have visited numerous Langham properties, but the Pasadena hotel pales in service and value. It’s an outdated property - rooms and bathrooms are sorely in need of an upgrade, It seems to survive solely on a long past reputation; that and the fact it’s set in pristine Pasadena and by charging $47 for overnight parking. No joke.

As a guest, having to repeatedly request more than once for anything made me want to ‘gift’ a Four Seasons training manual to the entire local mgmt and staff.

Candidly, I’m not expecting this review will alter people’s opinions of this hotel nor influence others to consider alternative options. But I am unable to endorse the Langham Pasadena, and it’s not for a lack of wanting to do so (it’s just so beautiful). Unless major investments in training and accommodations are made, the price to value ratio is simply not justified.

Great historic hotel with nice view. It is too busy though with so many guests. Parking valet takes twenty minutes so pls drop your ticket early. Service is the best including valet driver . Rooms are dated though

I’ve been staying at this hotel for years. I even hosted a Christmas party in the Tournament of Roses Suite and have stayed there several times. I have noticed over the last few years the service has declined and the prices have gone up. On my most recent visit I learned that the 1865 club has been discontinued, there is no room service after 10pm, and they offer no toiletries upon request.
This was a 5 star hotel at one time. The prices are 5 star prices with the service of a 3 star hotel.
There isn’t even a vending machine to get a soft drink or snacks when you arrive late at night.
I don’t know who is running this hotel, but they have destroyed an institution with their pitiful service and lack of perks for frequent visitors.
As a member of the 1865 club you always received a greeting in the form of a personal note from management along with some snacks and a bottle of sparkling wine. It was something to look forward to and a nice gesture that was appreciated.
All those years of membership in the 1865 club destroyed with no commensurate automatic membership in the new loyalty club. It’s as if all those years and thousands of dollars spent at the hotel were for naught.
No loyalty to guests who have stayed there for years. Draconian photography prohibitions, and high prices with less service has destroyed my experience at the Langham. Whomever is responsible for the destruction of a once great 5 star hotel should be run out of the hotel business. It’s shameful!

We booked a night to stay at this hotel in early April via AMEX Travel. We enquired through AMEX Travel for the possibility of changing the date to earlier in the trip because our itinerary has changed. While I understand the T&C said no change allowed, the lack of flexibility from a 5-star hotel brand is quite shocking, not even any options to suggest the change may require additional fees etc., so leaving us a sour taste before we start our trip.

Preferred this place MUCH MORE when it was the Ritz. Service is lacking.

The Langham’s grand historic ballrooms and gardens transport you to a different time. Strolling through the property feels like stepping into a fairytale. Our room was a haven of comfort. From the plush linens to the Italian marble bathroom, every detail exuded sophistication. The flat-screen TV and well-stocked mini-bar added to the indulgence.

The Langham spoils you with dining options. We chose the in-room dining and ordered pasta, pizza and ice cream. Everything was tasty and perfectly presented!

The hotel’s upscale neighborhood puts you close to top dining, shopping, and cultural gems like the Huntington Library, Art Museum, and Botanical Gardens.
In summary, The Langham Huntington, Pasadena is a timeless escape where elegance meets relaxation. I can’t wait to return! ????

超喜欢这家酒店！鲜花，画作，瓷器，房间，包括房间咖啡口味都超爱????????????????

儿子一早出去转了一圈跑回来跟我说这里有个彩绘廊桥我一定会喜欢，简直就是颐和园长廊的油画版????

This place has everything I could think of in terms of a luxury hotel. The highlight was definitely their AMAZING SERVICE.

Hotel con mas de 100 años de historia, ha tenido distintas modificaciones y cambios en estilos. Tuvo la primera piscina olimpica en California. Tiene un jardín japones en su interior, un hermoso puente de madera con pinturas impresionistas en las columnas. Mirador en la torre central. Distintos restaurantes. Con un diseño de interiores de distintas épocas.

Been going here for years for conferences and it is a beautiful hotel in a quiet, tranquil neighborhood in Pasadena.

Beautiful property but several hours after we arrived, another guest walked into our room. He had key! he had been assigned the same room. We were upset, so invasive and even scary. How did we know that what he said was true?

Worst part is that no one would discuss the situation. I called front desk, was stuck on hold for a long period of time, then greeted as Mr. Wilcox(?), which is not my name. I explained what had happened, desk clerk said she had to transfer me to a manager. Transferred me to an assistant manager’s phone, but he did not pick up. I left a voicemail but never heard back from him on anyone else.

They had previously texted me greetings upon our room arrival, so I texted back what happened. A manager texted back that they would get in touch with me but never did.

We subsequently stopped by front desk to discuss. Her offer was to make new keys. I would have thought that would have been done immediately; after all, a stranger had a key to our room.

Staff was nice but other mistakes. We ordered room serbice dinners twice. The glasses of wine were bad both times. One night a cabernet and another night a chardonnay.

When I returned home and reviewed the bill, I realized that they had overcharged me for one night.

So one star for customer service and security, five-stars for a nice room, I give it three stars.

Bad experience with customer service. I never got confirmation of my date change and I was off one day unfortunately to extend again. When I called in to push my date out further they could not do anything to help. Make sure you book with the ability to cancel your date that was my mistake with this hotel. All I wanted was to use my hotel I had purchased for another date. I wasn't asking for a refund. There goes over $400 down the drain.

Went there for a 65th birthday tea party... beautiful surroundings and lovely / friendly staff...

NO HANDICAP PARKING!!! ????

Even though there are spaces to park right in front of the door ????

The dark complexion ,older, stocky man, in they navy blazer, told us. "This is private property. We don't have to provide handicap parking ???? ."

$47 for valet parking : what is scam