Retour à la fiche établissement EL TERADO TERRACE HOTEL

Avis EL TERADO TERRACE HOTEL Santa Catalina Island

Avis des membres sur EL TERADO TERRACE HOTEL

3.2/5

23 avis

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Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.

Jessica S.

Visité en avril 2024

Worst costumer service ever, I had called to cancel my reservation due to a death in my family. Nobody took the time to cancel my reservations and I got charged for $608 got in contact with Expedia and I was only able to get $300 back

Premier M.

Visité en avril 2024

Let me start off with the friendliness of the staff. Ivan (owner) was very professional and friendly. Russ (maintenance/hospitality) was super helpful, friendly and informative. Location was pretty good. Based on those two, I'd give it another shot of they worked on the following.

The room had an odor that we ended up buying air freshener. During checkout time there was no one to checkout with and I did not receive a receipt for my payment. These are very fixable and can easily sway me to a five Star rating in the future.

tahir t.

Visité en mars 2024

My wife and I came for our sons birthday with 2 of his friends.Beyond great and we will be staying here everytime.Location,staff,process was amazing !Thank you guys????

Jeff

Visité en janvier 2024

This hotel is a great place to stay with the family. They had a full kitchen in the suite I stayed in so it can help you save some money on breakfast lunch or dinner while staying on the island. The staff and owner are friendly and helpful. So grateful to have found this place!

Gabrielle D.

Visité en janvier 2024

I grew up on the island and was in town for the Avalon 50/50 race. My husband and I have multiple food requirements and were so excited to find a place with a kitchen as most of the restaurants in town were closed for winter or didn't have anything I could eat.

This hotel is old, but the updates that have been made to it were great. We had no trouble checking in, getting a hold of anyone, or getting questioned answered. We didn't spend a ton of time in our hotel room as we were out exploring the town. But it was a great home base for our long weekend and meal times.

My only real issue was the fridge was too cold, it froze everything that wasn't in the door. Over all the bed was fine, shower pressure was on point, and the kitchen pots and pans were in great shape.

Mario M.

Visité en décembre 2023

WARNING!! Do NOT stay in this old outdated and unclean hotel. All of Expedia and their website photos are old and NOT current. Conditions at this place are poorly maintained and unclean. Dirty old restrooms fixtures, toilets and shower. See pictures below for proof! Their lobby guest services is a red phone hanging outside front wall in order to try and get a hold of someone for guest services. Poor toothless guy named “Russ” is trying to do all the cleaning, housekeeping by himself throughout this hotel. This place is a Joke and don’t recommend it all. ????????

David T.

Visité en novembre 2023

Nice room, great service. Definitely exceeded our expectations. Ivan and Russ were helpful and accommodating. We'll stay here again for sure.

FLY G.

Visité en octobre 2023

Got bit by bed bugs.

Jesse T.

Visité en septembre 2023

Multiple issues with this place:

- At the top of a very steep hill
- Manager was weirdly rude and condescending in every interaction
- Our first room had a broken air conditioner that drenched a bed with water
- Our replacement room had a toilet that wouldn’t flush
- Beds were lumpy and uneven

Shrivastava P.

Visité en août 2023

Great experience ????

Vickie P.

Visité en août 2023

Great place.

Riley T.

Visité en juillet 2023

Overall, I would not recommend this hotel. While our room was clean, the room I booked two months in advance had two beds. The room that they checked us into only had one bed - the only one they had left. While they were able to provide us with two roll-aways, they were only able to offer us a 20% discount. Despite this being the hotel’s mistake, we had to ask for a discount to be applied. To me, having half our party sleep on a roll-away is granted more than a 20% discount - and their prices reflect that on the website! I would advise others to stay elsewhere.

Tine D.

Visité en juillet 2023

I believe there is only one person that works here. I got a confirmation call three hours before I was supposed to check in. I told the person that confirmed my reservation what time I would be arriving from the boat.

When my mother and I got off the boat we started looking for signs for our pick up. I called the hotel three times and no one answered.

My mom and I got lost trying to get to the hotel lucky we asked nice people who gave us directions.

When we checked in the guy was kind of rude and told me that I should have left a message because he was probably confirming other people, since no one answered the phone. That didn't sit well with me.

As my mom and I kept leaving to do activities there was never a person at the booth. We had to pick up a red phone to call someone every time.

As I was leaving at 9:57 since check out is 10:00. I picked up the red phone and told the guy I was ready to check out. He said put the key in the black box and then he hung up the phone.

Also my mom did great walking up that big hill to get to the hotel. She's in her 60's and she kept up with me all weekend. When you look it up nothing told me that it was at the top of a hill. Since this was my first time at Catalina for my birthday.

Dr. B.

Visité en juillet 2023

I didn’t even stay at the hotel so I cannot speak to the cleanliness etc. however I did have to cancel and after agreeing to pay one nights stay, I was charged an additional $458. Expedia couldn’t reach them and neither could I over the course of three days. Meanwhile about $500 is accruing interest on my CC for reasons I haven’t been given. It’s seems others have a hard time reaching them.

Veronica A.

Visité en juin 2023

Very nice suite. Great view! Excellent service.

Mike M.

Visité en avril 2023

Learned the hard way not to get a room on the hill. Rooms could use some attention.

Kendra S.

Visité en décembre 2022

This place was very clean and had great views of the ocean and harbor. The room was very spacious and had a full kitchen. It was stocked with dishes and utensils. Very nice. Very steep climb up the street, so be warned you may want to take a taxi ????

Tony M.

Visité en novembre 2022

Nice quite place

Cions D.

Visité en octobre 2022

Prepare to walk up and down a very steep hill on both sides of the building to get to food. For nightlife remember no cabs after 10. Little outdated and in need of a detailed cleaning,painting,furniture.

Arnetta M.

Visité en octobre 2022

This was such a great place to stay. Felt very comfortable, like home. The full kitchen was great for making breakfast and the staff was very responsive. Plan to use a cab if you're not ok with walking up inclines, hotel is up a hill. Would definitely return.

Bruce F.

Visité en octobre 2022

There is no service after checkin. There’s literally nobody here. You have to call on the phone. The man who answered was really rude.

Checkout time was 10am! In my 65 years on this planet I’ve never seen a 10 am checkout.

I got it only extended to 11. I asked for later but they refused. Our boat isn’t until 4 pm.

They also refused to store our luggage.

The toilet broke. The walls are thin so you can hear the neighbors.

And it’s up a very steep hill.

We certainly didn’t get our 971 worth for only 3 nights.

Avoid this place at all costs!

thorsten l.

Visité en octobre 2022

Awesome

Esther S.

Visité en septembre 2022

Room was stuffy, the ac was hard to function, and it was uphill. I felt it was overpriced for the location, the inconvenience of the AC and there was no one to greet at the front desk. No phone in room to contact front desk or manager. Alarm clock was not working either...it was very small details.