RIVIERA RESORT AND SPA

We had a wonderful one night stay in March. We loved our room. It was spacious, and comfortable. Excellent King bed and a couch with a pull out bed. We had a view of the mountains from our room. There was a small balcony. The floor to ceiling windows on one side of the room let in lots of natural light. One downside of the room-There was an annoying sensor light in the bathroom that turned on if you went to the bathroom in the middle of the night, which lit up the entire room. Also there was a barn darn to separate the bathroom sinks from the room, but it wouldn’t stay closed, plus it had a translucent window so it didn’t help prevent the light shining into the rest of the room.
Pool-
We spent a few hours at the pool which was lovely. Margaritas were delicious, though service from the bar left us wondering why the hotel doesn’t put more emphasis on customer service. Bartenders seemed annoyed, perhaps understaffed (?) just not very pleasant. Also, the pool area was short towels, and even asking asking staff multiple times we didn’t ever get any towels. Hot tub was very nice and we were able to warm up in there and hurry back to our room. It was spring break and hotel was nearly full so I imagine those were factors contributing to some of the issues.
Bikes-
An awesome perk is the free bikes for hotel guests. It was so fun to explore Palm Springs this way. Rode through the movie colony estates and then to downtown. Took us about 1 1/2 hours with stops.
Room Service-
I ordered the American breakfast and it was delicious. Perfect for a hangover meal.
We’re not huge Jimmy Buffet fans and wasn’t really sure what staying at the resort would be like, but we throughly enjoyed ourselves. Decor was tastefully done. Spacious rooms and free bikes are big plus. Improving customer service would be an area of to focus on, though front desk staff were quite nice.
was beautiful,

Nice resort hotel with beautiful grounds but somewhat dated rooms. Service was great and the manager and staff were awesome.

My partner and our friends were very excited to stay at the resort given that we love the Margaritaville brand. The resort grounds were clean and well kept. The building and rooms are looking very tired and need a refresh. I had some concerns with the cleanliness of the room as our tub had dark dirt stains, our soap bottles were empty, and the carpets had food stains. The paint above our windows was peeling, there were dents and marks all over the walls, our bathroom doors would not close and our faucet was extremely loose to the counter. It was very disappointing given that we enjoy the brand and had high hopes for this location.

Front counter folk...do not listen
I will never come back

Title: Disappointing Experience at Margaritaville Resort Palm Springs

My recent stay at Margaritaville Resort in Palm Springs left much to be desired. Despite the allure of its name, the experience fell short of expectations from start to finish.

Upon arrival at 3 pm, we were informed by the front desk that our room was not ready. We were told to expect a call around 4 pm once it was prepared, but unfortunately, no call came. It wasn't until we returned at 5:30 pm that we were finally able to obtain our room key. Check-out, on the other hand, was a swift process; simply providing the room number and returning the keys sufficed.

While the room itself was spacious, with a comfortable king-sized bed, we were disappointed to find an ant on one of the pillows upon closer inspection. Moreover, the state of the bathroom left much to be desired. The bathtub was visibly dirty and showed signs of age, with cracks lining the walls and sides. It was also surprising to discover that while conditioner and bath gel were provided, shampoo was notably absent.

Considering the issues encountered during our stay, the price paid for the room felt unjustifiable. Despite the hotel's convenient location, being just 10 minutes from downtown Palm Springs, it failed to compensate for the overall disappointment.

In conclusion, our experience at Margaritaville Resort Palm Springs fell short of expectations. From the delayed check-in to the cleanliness issues within the room, it's safe to say that we won't be returning.