Avis PENSIÓN EDORTA San Sebastián - Donostia

Un rincón para repetir.
El personal encantador.
La ubicación perfecta.

Es un lugar magnífico, buena ubicación y aseo

El lugar es muy lindo, las habitaciones muy bien equipadas, limpias y muy comodas. La ubicación es maravillosa. El servicio y la amabilidad de Silvia fantásticos. Definitivamente un GRAN lugar, lo recomiendo muchísimo.

I travelled around the world for twenty years and have never seem a place, overall, as bad as the DOT rooms pension Edorta, San Sebastian, as it is poor in all three categories, room, service and location. I checked into its room on the first day, could not tolerate it, found another hotel in the morning at about 2 AM, and moved out. The other hotel was located across the Playa de la Concha beach, with A/C and ocean view, overall far better than DOT Edorta and cost the same. I normally do not bother to write reviews; but my experience at DOT Edorta was so bad that I would like to warn travelers to be more careful of their selections. In my view, DOT wants maximum profit, provides worst facility in the nosiest location, and gives as little service as they could get away. Allow me to explain:
1. The service and management were the worst: DOT Edorta DOES NOT have staff on site. If you need help with inquiries (including entrance and exit. As the staff works REMOTELY and you may be at risk of waiting a long time without a key during arrival), guidance, and reservation, etc, you may be out of luck. They took no responsibility for erroneous phone instructions and their inability to take care of the customers. Their excuse would be that this facility is a pension, not a hotel. The reality is that there are indeed hotels around far better than this one, at competitive price. In my case, their service staff, Silvia Dot, DID NOT even know that DOT Edorta is near a dead-end street where Old Town taxis are BLOCKED FROM ENTERING. Unfortunately, I trusted her to make a taxi reservation for an important appointment which I made six months ago. No taxis ever came, and they will never come. Finally, we left the waiting site on our own and caught a taxi on the main street; but we were late for our appointment. All the time, her attitude was terrible. She swore that taxi would come at her designated location and stated that this was a pension implying services supposed to be zilch and she was doing us a favor.
2. The room was bad and not comparable to the website: Travelers will find nice, large and comfortable rooms in their advertisement; but in reality, our room was old, beat up, no furnishing, dirty, uncomfortable, and we could hardly turn around in a jammed space. The two single beds were hard, tucked together and covered with dirty linens. A ceiling fan blows directly over our heads, which could make us sick. Please see our photos illustrating the condition of the room.
3. The location was in the nosiest place inside the Old Town. When we opened the window for air circulation, we heard thundering noise from the street well into the morning. This place was so hot, so it would be impossible not to open the window. There is no possibility to gain sleep.
4. This place has NO Air Conditioning. San Sebastian can be extremely hot, particularly in Old Town. This is especially important for travelers who need rest after a full day of activity under the sun. It is our opinion that one should not stay in a place without air conditioning, particularly when there are plenty hotels around with A/C.

Ho scoperto quest'anno la pensión Edorta, in cui ho pernottato due notti, e mi sono trovata molto bene, camera comoda e spaziosa, e accoglienza calorosa da parte di Silvia, che è stata gentilissima.
Inoltre la posizione è comodissima, in pieno centro.
La consiglio vivamente!

Salle de bains et toilettes à partager : Jamais vu ça nulle part... Bonne literie et bon emplacement . Terrasse donnant sur une cour sombre avec odeurs de cuisine. Ventilateur au plafond pour se rafraîchir. J'ai du mal à comprendre qu'il y ait autant de bonnes notes. Seul le prix peut expliquer autant d'indulgence. Aucun reel contact humain seulement par WhatsApp et Mails : Avec de bonnes réponses malgré tout...

Estuvimos el fin de semana del tour. La ubicación es perfecta,y las habitaciones limpias, espaciosas y decoradas con muy buen gusto
Especial mención el trato y atención por parte de Silvia.

Parfait

Accueil extraordinaire, des gens très sympathiques, hôtel très bien tenu. Bonne chance à vous, à très bientôt :)

Está muy bien a pesar d tener solo una ☆, situado en pleno centro, en la zona d pinchos y muy cerquita d la Playa d La Concha, totalmente reformado, superlimpio y tengo q hacer una mención muy especial a nuestra queridisima Silvia q s preocupó d q nuestra estancia fuera genial, una gran profesional, todo amabilidad y simpatía, sin duda repetiré y por supuesto lo recomiendo 100%. Mil gracias, ha sido un finde maravilloso, asi da gusto viajar.

Mejor situación imposible
En todo el centro y al lado de La Concha, k más se puede pedir.

Idéalement placé, très propre et Silvia qui nous a accueilli et enregistré, très sympa .

Ubicación espectacular, habitaciones grandes y confortables, buena la limpieza y muy muy amable la chica que nos atendió. Si volveremos a San Sebastián seguro repetiremos ????

Tercera vez que repetimos por su ubicación y sobretodo trato al cliente, silvia es muy cercana y atenta siempre dispuesta a ayudar. La habitación requete limpia y camas muy cómodas, repetiremos una cuarta! fantastikoa!

Fuimos con motivo de la Behovia, sitio céntrico, limpio, todo facilidades.A la recepcionista Silvia todo agradecimientos, no se puede ser más competente. Repetiremos sin duda.

Las habitaciones son muy limpias pero no hay balcón .

The location is amazing. And I appreciate this is a relatively low cost option (shared bathrooms) in a city where hotels are expensive. But our mattress in the first room we stayed (a room booked for a couple for 5 nights) was neither comfortable nor appropriate for sleeping. The mattress was unacceptable for a couple for 1 night, or a single person for 1 night, let alone a couple for 5 nights (I ended up sleeping on a hard wooden floor for 2 nights before realising we had to say something). We were immediately moved after we raised the issue which we appreciated. But they continued to put couples in our old room for the remainder of our stay. It’s not clear to me why some rooms are used more than others or why nicer rooms with better mattresses are not used as often or more often than smaller rooms with mattresses that cannot be slept on. The mattress in room 5/Donostia should immediately be got rid of to avoid this room being the room from hell for anyone else.

Alojamiento espectacular, no puedo poner ningún pero. La ubicación es excelente en el mismo centro y cerca de la playa y de trasporte público. el trato muy cordial y atento, te hacen sentir como en casa. Las habitaciones son muy acogedoras y bonitas y algunas con unas vistas privilegiadas. Muy recomendable.

La pension Edorta a une très bonne situation puisqu'elle est au cœur de la vieille ville de San Sebastián. La rue donne sur le port et la marina, elle est à 5 mn de l'esplanade. Quelques pas encore et c'est la plage de la Concha. Le quartier de la pension en lui-même est très riche : shopping, restaurants, deux très belles églises : basilique de la Vierge et église San Bizente. C'est vraiment parfait.
L'accueil est très bien, la propreté aussi. Tout cela pour un prix raisonnable. Je recommande.
Attention ! Un point important : le parking. Si vous venez en voiture, sachez que les rues de la vieille ville sont piétonnes. Le mieux est de se garer au parking public de la Concha. Étant donné la difficulté à trouver une place, ce parking est la meilleure solution. J'ai payé 53€ de parking et ma voiture y est restée 35 heures. Et il n'est vraiment pas loin de la pension. Ce n'est pas mortel d'y aller récupérer quelque chose qu'on aurait oublié...
Pour le petit déjeuner, je recommande le café qui est à gauche en sortant de la pension. La dame est très gentille et elle sait faire une omelette.