Avis ROYAL TERRACE HOTEL Édimbourg - Edinburgh

Not just a fabulous Hotel, but a destination not to be missed

The staff here is absolutely fantastic! Rooms are clean and you couldn't ask for a better location. Royal Mile is approximately a 15 minute walk. Plenty to do in the area. Highly recommended.

Absolutely loved this hotel! I was upgraded as an IHG Platinium member to a gorgeous large room. The hotel’s location is excellent with most of Edinburgh points of interest at walking distance. The train station and tram to the airport are also at a convenient distance from the hotel.

The staff was amazing and good food and drinks options.

Stayed for two minutes nights April 2024. Great location, nice spacious rooms, good breakfast in a lovely dining room. The staff where 1st class, Molly on reception greeted us with a warm friendly welcome, offering help and advice on where to go and what to do while in Edinburgh, a major asset to this hotel. As was the lady in the dining room, sorry didn't get her name, who remembered my breakfast preference, and veggie sausages were served without having to ask.

This hotel is ideally situated to view all the main sites of Edinburgh. The downstairs of the hotel is lovely, nice plush lobby, bar area and the hotel breakfast area is nice with a good quality breakfast. However, our room was so cold despite being given a small portable heater, which doesn't really work as the ceilings are so high and the windows are sash. Staff were friendly and helpful.
As a result, we didn't get a 4 star experience, as we had to sleep in our dressing gowns to keep warm. Looked forward to getting home for a hot bath and a warm bed!

Great hotel. The staff are there when you need them and always so nice. It is a good location to get around. The cosy room was a lovely size with a great bed.

Clean and tidy. Staff were very friendly.

Easy location to access from the tram and close to Calton Hill and Holyrood Palace - walkable to Royal Mile and Edinburgh Castle, etc. Traditional Scottish breakfast.

Très bel hôtel, bien décoré. Idéalement situé, on peut facilement rejoindre le centre à pied. Beaucoup de choix au petit déjeuner. Seul bémol : il fait froid dans les chambres et le chauffage ne semblait pas fonctionner…

Spent a lovely afternoon at Fair Isle knitting workshop.
The scones were delicious as was the venue and service
Definitely recommend to family and friends!

Lovely staff, excellent breakfast, close to the city center, nice clean rooms, some really rare and nice single malts in the bar

We were here for four nights and had a very comfortable stay. The room had ample space and the bathroom was clean and functional although did seem a little neglected (broken tiles, poor shower pressure, leaking shower screen). The beds were most comfortable and the amenities in the room (coffee machine, hairdryer, bath robes, USB plugs etc) were great. The breakfast selection is decent although porridge, omelettes, eggs (not scrambled) etc are at an additional cost and the coffee is subpar. The location is nice, right by Carlton Hill within walking distance to much of the old and new town. The staff are wonderful - very friendly, polite and helpful. I likely wouldn’t stay again given the numerous hotel options in Edinburgh at a similar price point.

Hotel was really good we enjoyed our stay

From arrival to departure no issues.

Booked to stay 2 nights for my husbands birthday. We were greeted with birthday wishes at the front desk and when we checked into the room, we found a delicious selection of cakes, a card, and a voucher for 2 free drinks at the bar! What a lovely surprise and that level of service stayed throughout our stay. All of the staff are an absolute credit to the hotel and could not be more polite. The room was very comfortable, breakfast was great quality and selection and the location perfect to be quiet but within easy walking of the city centre. Would highly recommend ????

Unreal place, beautiful building filled with fantastic art.

Booked via IHG as we’ve had really good experiences at Voco hotels including the sister hotel in Edinburgh. This was a real mistake, a couple of days before check in I got a welcome anticipation email from ihg, run of the mill type looking forward to welcoming you. But I did notice a page to click on that informed me that due to ongoing staffing issues the restaurant and room service wasn’t operational. They did however say breakfast was being served as usual. I did contact them and suggested they could have let guests know when booking since this was ongoing for some time. We checked in and were informed we’d been upgraded to a premium king which we thought was a nice touch. That was until we saw the room. Rather tired and rather peculiar. A large room with a rather tacky four poster bed frame surrounding a standard king divan. No sense of style or aesthetic value. Housekeeping was poor, bottle tops from previous guests found under the chairs and bed and rather a lot of dust. I understand this Voco is an old Crowne Plaza, old is the operative and any refurbishment hasn’t made it to the rooms, the premium king at least. A MASSIVE tv perched on top of the blanked off marble fireplace suggested interactivity, smart tv, choice. No, just the usual 5 hd channels and no casting because the wifi connectivity had been switched off. Any chance they could switch it on. No. Heating was none existent and ranged from chilly to just about bearable. I tried the various control buttons and looked up the device online as there were no instructions but all that happened was the heater/air con made a few clicking and clacking sounds and blew out cold air so I switched it off. Reception weren’t any help, I asked for assistance and nothing happened, I mentioned it again the day we checked out and they told me they had no record of there being a problem…
Breakfast was ok, nothing special and a bit run down although I have to say the staff at breakfast service were brilliant. Really upbeat and helpful. They kind of made the stay bearable.
The bathroom in the room was again tired and ill thought out although I wouldn’t be surprised if I were told it was freshly refurbished. When deciding on bathroom furniture, think it through. Choose a washbasin stand that doesn’t take up a quarter of the limited space and above all make sure it doesn’t interfere with one’s ability to sit on the loo without having to turn sideways as there’s not enough leg room.
I was informed at checkin that the manager wanted to gave a word with me, related to the ongoing restaurant problem I thought. I was told the manager on duty was the maintenance manager and maybe I should wait until the general manager was on duty, I agreed and said I would let reception know when I was going to be around. When I did I was told the manager was in meetings but they would get hold of me. They never did.
Would I stay here again, probably not. Would I stay at another Voco, not sure. Would I stay in another brand IHG hotel, maybe.

Very friendly staff esp Bala Ganesh, who was taking special care during breakfast time in the restaurant.

The private terrace garden is fabulous. The reason to book this hotel.

We booked through a third party website and they gave us the wrong room but couldn’t do anything since the other rooms were booked out. I am an understanding person so it is not the hotel’s fault if there was a mistake and they could not fix it, but the woman could have at least offered a partial refund or AT LEAST said she will tell her manager to contact the website to resolve the issue as it will just happen again.
As whoever books with that third party site will just experience the same problem we had..

Also asked the receptionist if they had any bottled water and she said no & to go drink from the bathroom tap :)

they did have bottled water, not sure why she lied or could not be bothered to help but for a 4 star hotel it would be nice to have a little better service ????

The room itself was lovely though.

This hotel is adorable and a great find! I loved the artsy elements. The breakfast was delicious and had huge portions. The staff was so helpful, kind and knowledgeable. I visited their new whisky lounge where Jonathan taught me about the Scottish whisky regions and helped me select some delicious options to try. Overall, I loved this place and will be back next time I'm in Edinburgh.

Last visited February 2024
Good rooms, good location.

Parked car at Q-Park not too far. Book the parking in advance with a discount code. Call the hotel for this code.

Unfortunately, only breakfast was available with regards to food. No lunch or dinner was available at the time of my stay. Hence, I could not give it 5 stars.

Beautiful boutique hotel. If you like modern art it's a good place to stay. Feels a little bit special and quirky.

Ottima atmosfera, personale molto gentile....un posto meraviglioso....

Nice place

Rooms and services is well.

Excellent

A unique and beautiful boutique hotel, very comfortable, well located. If you enjoy art (or quirkiness) and want excellent service, then try this hotel. They cater for dietary requirements with lots of care. There is no lift and many stairs!

I like their service

Excellent service