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Avis THE GEORGE Édimbourg - Edinburgh
Avis des membres sur THE GEORGE
4.3/5
22 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
What bothered me the most was they didn’t seem apologetic and didn’t understand our frustration as they will reverse the charge.
I definitely will not be staying here again.
Club lounge offers crisps and soft drinks throughout the day. From 2.00 to 4.00 pm there is tea time with some cakes as well. From 5.00 to 8.00 pm alcoholic drinks and canapés are offered. Lounge misses attention most of the time, most of the time there is no one attending it.
As ambassador member I received a small gift but with a wrong name, after bringing it to the attention they removed the gift but did not replace it. Only after second contact the girl at the reception made sure to swap it. Funny, but it can happen.
Before we got there they sent a welcome email asking if we needed anything and I mentioned my wife was Gluten and Lactose free and could they recommend good restaurants in the area for this. They of course came back with a good selection, but also noted this down so that when we arrived they were fully set up to cater for her. Most hotels this means a few bits that just about tick the box, in the George they went above and beyond to ensure she had amazing options (see the pictures).
We had access to their club lounge (which is amazing) usually for these sort of things you basically have what’s there in terms of food and if it doesn’t suit then that’s unfortunate, not here, here they made full platters just for her and brought them out when she arrived, really made her feel special. This was the theme throughout from all the staff, nothing was to much trouble, everything done with a smile, warm and welcoming.
The on site restaurant Petie beef was excellent and we had a wonderful meal there, lovely staff and brilliant atmosphere.
As someone who is constantly in hotels (for work) this was head and shoulders above them, I really can’t sing the praises of the hotel and the staff more.
Thank you so much for a wonderful stay
A great weekend, excellent location and clean room.
We will be returning.
Polecam