HILTON GARDEN INN COVINGTON / MANDEVILLE ^{* * *}

The room service lacks on attention to detail..the body wash was completely out when I arrived and then after requesting room service they missed it totally and next day missed towels in room.

Now the good,

The staff at front desk is awesome and the hotel is clean. Whoever lacks attention for room service needs to get it right because all the other staff is on point. Also the staff responded quickly to excessive noise on the floor above they kept pounding floor for some reason but was handled swiftly..

This place has fresh coffee from Community Brand, they also have breakfast on site but charges. The hotel is bigger than I expected. I haven't checked out the pool yet but I will soon.

I've stayed here a couple of times and have always enjoyed it. It's a bit of a walk from the front desk to the elevator, so consider a ground floor room if accessibility is a concern. I appreciate the bar area in the lobby that has a couple drafts from nearby Abita Brewery. The parking area is a bit small. Quite a bit of shopping and food options nearby.

UPDATE - 2 months later and my concerns still haven't been addressed.
**
I recently stayed at the Hilton Garden Inn - Covington/Mandeville during the Christmas weekend and wanted to share my experience.
**
The hotel offers a convenient check-in process through their app, allowing guests to request specific rooms. However, my initial excitement was dampened when, despite my request for a first-floor room, I was assigned to the third floor without a satisfactory explanation from the desk clerk.
**
The room itself left much to be desired. The bed was uncomfortably hard, akin to laying on a slab of concrete. As someone with scoliosis, this resulted in a painful night's sleep. After spending Christmas with family, the exhaustion only magnified the discomfort.
**
On a positive note, the desk clerk was understanding when I decided to cancel the second night of my reservation due to the discomfort. Surprisingly, a refund was issued, despite booking under a non-refundable rate. Kudos for that.
**
However, the commendation takes a turn due to the delayed refund process. Despite assurances from the general manager, Melissa Wood, and Hilton Advanced Purchase, the refund did not reflect in my account post-holidays. Numerous attempts to reach Ms. Wood were met with frustration until resorting to Facebook Messenger finally elicited a response.
**
The situation became more perplexing when conflicting information about the refund was provided by Hilton Advanced Purchase, leading to unnecessary back-and-forth with my bank.
**
This experience has highlighted a need for improved communication and accountability within the hotel's management. While the unexpected refund was appreciated, the subsequent runaround has been less than satisfactory. I hope this review encourages the hotel to address these issues and enhance their commitment to customer service.

This one is NOT up to the standards that Hilton Garden Inn sets (well at least used to set). The room was smaller than normal. They did not have someone cooking breakfast. The "hot" buffet was only slightly warm. But they still charged a fee for it.