CROWNE PLAZA EXECUTIVE CENTER - BATON ROUGE

Great Hotel

I stayed in this hotel last night it was amazing! Breakfast was very good, live music, ballroom
Was pretty. I 100% enjoyed this hotel it was clean and gorgeous I do give this, a 4 star because the breakfast prices were crazy and one of the workers were pretty disrespectful.

Nice place for a function. They have 3 or 4 ballrooms that can be combined as one big one.

I come to this hotel on business on occasion. After getting settled into my room and putting my food away in the refrigerator, I went downstairs to the gym. I expressed to the front desk clerk that I had hair all in my shower and toilet, and that my floor was damp from the humidity left by the AC in my room and that my floors were damp. After coming back up to my room to find that my refrigerator was unplugged and once plugged was not working. I packed all my belongings and went downstairs. I got to the desk and there was a lady in the store to the left of the front desk on the phone complaining to another employee about some type of documentation that she's going to have to do on them. I saw that she was agitated. The van runner saw me standing there and politely asked if I needed to be help, and of course, I said yes. After waiting for a little bit, while she was having a conversation, I said to her,'This is my second time downstairs, just so you know'. AGGETATED, she points to me and says, "I'm on the phone." I went to have a seat. She tells the person on the phone and that she has a guest that's mad waiting in the lobby. She tells me that she will get the front desk manager. I wait and listen to their conversation from the lobby. When the front dest clerk came back down, she told her that I had yelled at her and that I needed to calm down.
I didn't raise my voice at all. The van driver watched the entire time.
What happened to good o' customer service by saying "hello sir I'll be right with you"? Customer service 101. I think I was more upset about the young ladys behavior on the phone in the store located inside the lobby than anything. I was eventually moved to another room after turning it down the 1st time.

Good rooms and staff. Noisy because of old windows and proximity to I-10