HILTON GARDEN INN WEST MONROE ^{* * *}

I arrived on that Friday and the lady that was at the desk was awful but I waited around and ate lunch at the hotel the kitchen staff was excellent and also the bartender I talked my softball team into staying there so we had a total of 15 rooms but after the tournament was over Saturday the night audit came outside after the rain and said she had complaints of us being outside and disturbing the I asked who complained no answer only thing was she came out side and seen a lot of African Americans guys outside and decided we was not patrons there not knowing we had almost a floor to ourselves from the rooms we had i never been so mad in my life because after asking how was we disturbing any one and we was in our vehicles waiting on the rain to stop so I asked the lady at the desk in the morning was there any reports of a disturbance last night nothing was in the long books but I was threatening calling the police on me the night before I recommend if u r color never stay there and yes it was a older white lady both Friday when I arrived and Saturday night that threaten to call the police on me

This is not the Hilton quality I remember. This location needs maintenance. Everything looks nice at first glance but it doesn't take long to see things that need to be repaired or replaced. My room lights had cracked shades, lights out, and wobbly assembly. There was a greasy hand/forehead smudge on the window, the tv remote was gross, the bathroom fixtures were barely clinging to the wall, and the tub had rust or something along the edge. amp shades are cracked.

What bothers me most is many of these things are easy repair.

Do not stay here, rooms are disgusting, not clean, water is nasty and dirty, showers are nasty, they don’t replenish anything in the room, if you have to ask they act as if you are bothering the. While watching their phone. Went down to breakfast and the lady took forever and wasn’t busy at all. Was rude the whole time. It is freaking disgusting!! The shower had other guests hair in it, so you know it wasn’t clean, toilet paper not changed, soap not replaced. I had to ask for towels. Mud on the bed. I mean just awful and for what we paid. Do better!! We won’t be back and I’ll make sure my friends won’t either.

Man this was the worst hotel I’ve ever stayed at…. The room and bathroom were both dirty and terrible….. the beds were terrible, my back is killing me….. I did enjoy the bar downstairs in the lobby … the hotel exterior and interior entrance will fool you though!! DO NOT STAY HERE !!

Great and restful. I was surprised by the cost of breakfast.