CROWNE PLAZA LOS ANGELES HARBOR HOTEL

I called and made a reservation with the crowne plaza late in the evening. I was traveling with my fiance and 3 kids. We tried to book a suite because last time I stayed here it was actually nice. While I was on the phone I informed the gentleman that it was myself, my fiance and our 3 kids. He asked for my kids ages and everything (this will be an important detail later). Sadly he informed me that the only room they had was a double queen room for $176. I settled for it against my better judgement. When we got to the hotel they all of a sudden did not have queen bed rooms and only had a room with 1 king. They offered us a roll away bed for the kids. At this point it was 9pm and my kids were tired so once again I settled for it against my better judgment. The lady charged me the same price as the double queen room, for a room with 1 bed, a rickety roll away, and rips and stains on the furniture. That's $176+tax+$100 deposit. So $300.When I realized the condition of the room, my fiance went downstairs to talk to the manager. They manager was not only rude, but lied to his face. She proceeded to tell him that he did not tell the man who booked us that the room was for 2 adults and 3 children, but for 1 adult instead. Funny considering the man asked for the ages of my children. Clearly everything she was saying was a lie and she knew it. Because as I said before, the lady who checked us in offered the roll away for our kids. If it was only a reservation for 1 like she claimed, we wouldn't have booked a double bed, and the lady who check us in certainly wouldn't have offered a single indevidual a roll away bed. The manager refused to change our room or compensate us for anything. She may be the rudest manager I have ever met in my life and I will never spend my money here again. I honestly don't know how they have such good ratings with how rude they are. Their customer service was trash and they have no manners what's so ever.

Miss Marilyn from the front desk was super nice and really made my stay unforgettable. She went above and beyond her role and assisted me. This hotel is close to many restaurants and where the fresh seafoods are located. The room is super clean, thanks to the housekeepers. I was glad that they have a laundry for guests and a pool. I will definitely come back.

Staff is very helpful and the rooms are clean.

Perfect location for what i needed. Nicely developed area with lots of restaurants

Great breakfast included. Comfortable room. Shuttle available to the port.