Publicité
Avis PIANO ROUGE LOUNGE BAR Balaclava
Avis des membres sur PIANO ROUGE LOUNGE BAR
4.2/5
30 avis
Rapport Qualité/Prix
Originalité
Cadre/Ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
paola f.
Visité en octobre 2023
Un luogo molto rilassante, con piscina e paesaggio suggestivo, nel percorso del vilaggio puoi incontrare qualche scimmietta
Il cibo servito nei vari ristoranti é ottimo
Il cibo servito nei vari ristoranti é ottimo
PIANO ROUGE LOUNGE BAR
Responsable
08/02/2023 à 12:14
Dear valued guest,
Thank you for taking the time to write this review. It gives us immense pleasure to learn that you had a great experience at our hotel and made the most of our amenities. Guest experience remains our priority and we are glad that we've been able to meet your expectations in terms of service. We hope that you also had the opportunity to enjoy delicious dishes and live cooking with our teppanyaki chef at Izumi restaurant. Looking forward to welcoming you again very soon.
Kind regards,
Warren Bacchus - General Manager
Thank you for taking the time to write this review. It gives us immense pleasure to learn that you had a great experience at our hotel and made the most of our amenities. Guest experience remains our priority and we are glad that we've been able to meet your expectations in terms of service. We hope that you also had the opportunity to enjoy delicious dishes and live cooking with our teppanyaki chef at Izumi restaurant. Looking forward to welcoming you again very soon.
Kind regards,
Warren Bacchus - General Manager
Jeshraj S.
Visité en octobre 2023
Went there for Lunch only...Great food+ the beautiful view
PIANO ROUGE LOUNGE BAR
Responsable
13/10/2023 à 14:53
Dear valued guest,
We appreciate your kind words and positive feedback. It is wonderful to hear that you had a great time at our hotel. We would love to have you back for a longer stay so that you can explore more of our amazing amenities and services. You can pamper yourself with our spa and beauty treatments at I Spa club, work out at our gym, have fun with our kayak activities, relax at our swimming pool, and much more. We look forward to welcoming you again soon.
Kind regards,
Warren Bacchus – General Manager
We appreciate your kind words and positive feedback. It is wonderful to hear that you had a great time at our hotel. We would love to have you back for a longer stay so that you can explore more of our amazing amenities and services. You can pamper yourself with our spa and beauty treatments at I Spa club, work out at our gym, have fun with our kayak activities, relax at our swimming pool, and much more. We look forward to welcoming you again soon.
Kind regards,
Warren Bacchus – General Manager
Publicité
pascal s.
Visité en septembre 2023
Pratique car à côté de Jin Fey. Bel hôtel, chambre propre. On sent qu'il manque un directeur présent surtout sur la partie restaurant. En revanche très surpris de la qualité de la restauration. Le resto japonais est très bon ainsi que le restaurant du bas. Bravo au chef
PIANO ROUGE LOUNGE BAR
Responsable
22/09/2023 à 08:03
Dear valued guest,
Thank you for your review and for choosing The Address Boutique Hotel. We are glad to hear that you had a nice stay
We hope that you also had the chance to enjoy a relaxing spa treatment. Our spa offers a variety of services, such as massages, facials, body scrubs, and aromatherapy. You can relax and rejuvenate your body and mind in our serene and soothing environment. Our spa therapists are highly trained and experienced, and they will make sure that you have a memorable and satisfying experience.
We hope to see you again soon. Thank you for your support and loyalty.
Warm regards,
Warren Bacchus – General Manager
Thank you for your review and for choosing The Address Boutique Hotel. We are glad to hear that you had a nice stay
We hope that you also had the chance to enjoy a relaxing spa treatment. Our spa offers a variety of services, such as massages, facials, body scrubs, and aromatherapy. You can relax and rejuvenate your body and mind in our serene and soothing environment. Our spa therapists are highly trained and experienced, and they will make sure that you have a memorable and satisfying experience.
We hope to see you again soon. Thank you for your support and loyalty.
Warm regards,
Warren Bacchus – General Manager
Dunstan K.
Visité en septembre 2023
Perfect
PIANO ROUGE LOUNGE BAR
Responsable
22/09/2023 à 08:03
Thank you for this great rating.
amal q.
Visité en juillet 2023
My sister is staying there, and I wanted to make her a surprise on her birthday, I emailed the hotel and they were super helpful in organising her birthday surprise, payment was easy, communication everything was just perfect, and my sister is really enjoying her stay there , I dealt with Addish and the front desk employee who was really kind and also Zaireen , completed the second part of the surprise, thank you so much ‘
PIANO ROUGE LOUNGE BAR
Responsable
04/08/2023 à 08:33
Dear valued guest,
Thank you for your review. We are happy to hear that you were able to make your sister a surprise on her birthday with our help. We are glad that she is enjoying her stay at The Address Boutique Hotel. Addish, Zaireen and the front desk employee are very kind and helpful staff members and we will share your feedback with them. They always try to make our guests feel special and comfortable. We appreciate your recognition of their work. Next time, you may also want to come for a stay and enjoy our other amenities such as the spa. We offer a range of relaxing and rejuvenating treatments at I Spa club, which is located on the second floor of the hotel. We hope to see you again soon!
Warm regards,
Warren Bacchus – General Manager
Thank you for your review. We are happy to hear that you were able to make your sister a surprise on her birthday with our help. We are glad that she is enjoying her stay at The Address Boutique Hotel. Addish, Zaireen and the front desk employee are very kind and helpful staff members and we will share your feedback with them. They always try to make our guests feel special and comfortable. We appreciate your recognition of their work. Next time, you may also want to come for a stay and enjoy our other amenities such as the spa. We offer a range of relaxing and rejuvenating treatments at I Spa club, which is located on the second floor of the hotel. We hope to see you again soon!
Warm regards,
Warren Bacchus – General Manager
James A.
Visité en juillet 2023
The food simply the best...
Recommended
Recommended
PIANO ROUGE LOUNGE BAR
Responsable
25/07/2023 à 13:45
Thank you for this great rating.
AYACOOTY G.
Visité en juillet 2023
Trop top???? à refaire
PIANO ROUGE LOUNGE BAR
Responsable
14/07/2023 à 11:53
Thank you for the excellent rating
Klaus H.
Visité en juin 2023
Hotellet ligger langt ude. Ikke mange muligheder i nærområdet.
Noget lydhørt
Noget lydhørt
PIANO ROUGE LOUNGE BAR
Responsable
29/06/2023 à 09:49
Dear valued guest,
Thank you for your honest feedback. We are sorry to hear that you felt our hotel was too far from the city center and the surrounding area was not to your liking. We are located in a tranquil and beautiful area, but we also have easy access to the stunning beaches in the north, which are only a short drive away. Did you get a chance to try our teppanyaki dishes at Izumi restaurant? They are delicious and prepared by our skilled chefs right in front of you. We hope you enjoyed your stay and we hope to see you again soon.
Kind regards,
Warren Bacchus - General Manager
Thank you for your honest feedback. We are sorry to hear that you felt our hotel was too far from the city center and the surrounding area was not to your liking. We are located in a tranquil and beautiful area, but we also have easy access to the stunning beaches in the north, which are only a short drive away. Did you get a chance to try our teppanyaki dishes at Izumi restaurant? They are delicious and prepared by our skilled chefs right in front of you. We hope you enjoyed your stay and we hope to see you again soon.
Kind regards,
Warren Bacchus - General Manager
Ekene A.
Visité en juin 2023
The service was impeccable, I had some issues on the first night due to bad elevator but they switched my room and that just made my 2weeks of stay more interesting. The staff are accomodating, the restaurant is good and the whole hotel gives Venice vibes. Lots of new things to see each time I came out of my room. I love the fact that the hotel gives a different vibe at each time of the day
PIANO ROUGE LOUNGE BAR
Responsable
21/06/2023 à 14:33
Dear valued guest,
We appreciate your wonderful feedback! We are happy to know that you had a pleasant two weeks of stay at our hotel and that you liked our service, staff, restaurant, and Venice vibes. We are sorry for the trouble caused by the bad elevator on the first night, but we are glad that we were able to change your room and make your stay more enjoyable. Did you also have the opportunity to try a relaxing spa treatment at I Spa club? It’s one of our most sought-after amenities and we offer a variety of massages, facials, and body treatments to spoil our guests. Tell us if you did and how you enjoyed it. We hope to see you again soon!
Warm regards,
Warren Bacchus - General Manager
We appreciate your wonderful feedback! We are happy to know that you had a pleasant two weeks of stay at our hotel and that you liked our service, staff, restaurant, and Venice vibes. We are sorry for the trouble caused by the bad elevator on the first night, but we are glad that we were able to change your room and make your stay more enjoyable. Did you also have the opportunity to try a relaxing spa treatment at I Spa club? It’s one of our most sought-after amenities and we offer a variety of massages, facials, and body treatments to spoil our guests. Tell us if you did and how you enjoyed it. We hope to see you again soon!
Warm regards,
Warren Bacchus - General Manager
Robert J.
Visité en juin 2023
Tiny lounge.. the waiters do not clean the tables to accomodate entering customers..
Piano show is a plus point.
Piano show is a plus point.
PIANO ROUGE LOUNGE BAR
Responsable
08/06/2023 à 15:13
Dear valued guest,
Thank you for your feedback. We are sorry to hear that you were not satisfied with the cleanliness of the tables at our lounge. We will make sure to address this issue with our staff and improve our service. We are glad that you enjoyed the piano show, though. It’s one of our highlights at Piano Rouge bar. Did you also have the chance to try a delicious teppanyaki at Izumi restaurant? It’s one of our best dining options and they offer a live cooking experience. We hope to see you again soon!
Warm regards,
Warren Bacchus - General Manager
Thank you for your feedback. We are sorry to hear that you were not satisfied with the cleanliness of the tables at our lounge. We will make sure to address this issue with our staff and improve our service. We are glad that you enjoyed the piano show, though. It’s one of our highlights at Piano Rouge bar. Did you also have the chance to try a delicious teppanyaki at Izumi restaurant? It’s one of our best dining options and they offer a live cooking experience. We hope to see you again soon!
Warm regards,
Warren Bacchus - General Manager
PHILIPPE L.
Visité en juin 2023
Bel endroit. Bar sympa.
PIANO ROUGE LOUNGE BAR
Responsable
08/06/2023 à 15:14
Thank you for the perfect rating.
Jonid D.
Visité en mai 2023
Excellent breakfast. Very good and pleasant service. Eggs prepared well. Nice side of beans. But more importantly, the service was excellent.
The spa was also well attended with a good sauna running from early morning.
A very convenient place to stay for business in Port Louis.
The spa was also well attended with a good sauna running from early morning.
A very convenient place to stay for business in Port Louis.
PIANO ROUGE LOUNGE BAR
Responsable
31/05/2023 à 14:00
Dear valued guest,
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not satisfied with your food experience at our restaurant. We take pride in our quality and service, and we apologize for falling short of your expectations.
We appreciate your kind words about our sauna and service. We hope that you had the chance to unwind with a relaxing spa treatment at I Spa club.
We value your input and we hope to have another opportunity to serve you better in the future.
Kind regards,
Warren Bacchus - General Manager
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not satisfied with your food experience at our restaurant. We take pride in our quality and service, and we apologize for falling short of your expectations.
We appreciate your kind words about our sauna and service. We hope that you had the chance to unwind with a relaxing spa treatment at I Spa club.
We value your input and we hope to have another opportunity to serve you better in the future.
Kind regards,
Warren Bacchus - General Manager
Henry R.
Visité en mai 2023
Fantastic.
PIANO ROUGE LOUNGE BAR
Responsable
24/05/2023 à 14:18
Thank you for the perfect rating.
Vanessa G.
Visité en mai 2023
Had my wedding there, the service was amazing, the staff had always been kind and helpful thought out the whole process. The food was delicious. The room was clean and spacious and the view was one of a kind
PIANO ROUGE LOUNGE BAR
Responsable
24/05/2023 à 14:18
Dear valued guest,
We appreciate your feedback and your wonderful review. It sounds like you had a magical wedding celebration at our place and felt the Italian vibe, enjoyed the food and the hospitality. We are honored to have been part of your special day and we look forward to welcoming you back soon. Congratulations and best wishes for your married life! Do come and visit us again to discover our delicious dishes at our restaurants. You will love the teppanyaki dishes at Izumi restaurant with live cooking by our Asian chef.
Warm regards,
Warren Bacchus - General Manager
We appreciate your feedback and your wonderful review. It sounds like you had a magical wedding celebration at our place and felt the Italian vibe, enjoyed the food and the hospitality. We are honored to have been part of your special day and we look forward to welcoming you back soon. Congratulations and best wishes for your married life! Do come and visit us again to discover our delicious dishes at our restaurants. You will love the teppanyaki dishes at Izumi restaurant with live cooking by our Asian chef.
Warm regards,
Warren Bacchus - General Manager
Shalom K.
Visité en mai 2023
The service was not good at the restaurant down stairs
And most of seating area can’t be used when it rains and which is sad
The salad was ok but the pizza was nothing too write home about
And most of seating area can’t be used when it rains and which is sad
The salad was ok but the pizza was nothing too write home about
PIANO ROUGE LOUNGE BAR
Responsable
17/05/2023 à 14:24
Dear valued guest,
We regret to hear that you didn't enjoy your experience at our hotel. Please accept our sincere apologies for the inconveniences you faced. Rest assured, this is not our usual standard. Your message will be communicated to the concerned department in order to take the necessary actions. Looking forward to welcoming you again in the future for a renewed experience.
Kind regards,
Warren Bacchus - General Manager
We regret to hear that you didn't enjoy your experience at our hotel. Please accept our sincere apologies for the inconveniences you faced. Rest assured, this is not our usual standard. Your message will be communicated to the concerned department in order to take the necessary actions. Looking forward to welcoming you again in the future for a renewed experience.
Kind regards,
Warren Bacchus - General Manager
sandhya V.
Visité en mai 2023
Hotel is very bad, bad location service is very bad, staff was rude and there is no facilities for anything, for every service we need to pay money, if u order something in the room, they charge you extra for coming to the room they tell you come and pick yourself, and we took buffet, they let me pay for water ,ice cream a d curd, extra money , suppose to be included everything and there is no lights in the room very dark,overall experience was very bad I would never come and never recommend there so many people was fighting at the reception and restaurant for unsatisfied service, very bad
PIANO ROUGE LOUNGE BAR
Responsable
21/06/2023 à 14:37
Dear valued guest,
We are very sorry to hear that you had a bad experience at our hotel. We apologize for the inconvenience caused by our location, service, staff, facilities, and charges. This is not our usual standard and we take your feedback very seriously. We will investigate the issues you mentioned and take the necessary actions to improve our quality and customer satisfaction. We hope you will give us another chance to serve you better in the future. Please contact us directly on gm@addressboutiquehotel.com if you have any further concerns or questions. Thank you for your kind understanding.
Warm regards,
Rolph Schmid – General Manager
We are very sorry to hear that you had a bad experience at our hotel. We apologize for the inconvenience caused by our location, service, staff, facilities, and charges. This is not our usual standard and we take your feedback very seriously. We will investigate the issues you mentioned and take the necessary actions to improve our quality and customer satisfaction. We hope you will give us another chance to serve you better in the future. Please contact us directly on gm@addressboutiquehotel.com if you have any further concerns or questions. Thank you for your kind understanding.
Warm regards,
Rolph Schmid – General Manager
Nea V.
Visité en avril 2023
The most serenity place and peaceful atmosphere to relax.
PIANO ROUGE LOUNGE BAR
Responsable
10/05/2023 à 12:38
Dear valued guest,
Thank you for this great rating. We are glad that you made the most of the atmosphere at our hotel. We hope that you had the chance to also try the delicious teppanyaki dishes and live cooking at Izumi restaurant. Looking forward to welcoming you again in the future.
Kind regards,
Warren Bacchus - General Manager
Thank you for this great rating. We are glad that you made the most of the atmosphere at our hotel. We hope that you had the chance to also try the delicious teppanyaki dishes and live cooking at Izumi restaurant. Looking forward to welcoming you again in the future.
Kind regards,
Warren Bacchus - General Manager
Karthik A.
Visité en avril 2023
Though near a lagoon, the views are really good. However they have fewer or no vegan options for food and hence the stay was quite difficult
PIANO ROUGE LOUNGE BAR
Responsable
10/05/2023 à 12:45
Dear valued guest,
Thank you for taking the time to write this review. It's great that you enjoyed your stay at our hotel. Kindly note that we do have few vegetarian options on our menus. Rest assured, your message will be communicated to the concerned department and we shall take the necessary actions in order to bring more vegan options. On another note, we hope that you had the opportunity to try the delicious cocktails at Piano Rouge bar while admiring the view of the river meeting the sea. Looking forward to welcoming you again soon.
Kind regards,
Warren Bacchus - General Manager
Thank you for taking the time to write this review. It's great that you enjoyed your stay at our hotel. Kindly note that we do have few vegetarian options on our menus. Rest assured, your message will be communicated to the concerned department and we shall take the necessary actions in order to bring more vegan options. On another note, we hope that you had the opportunity to try the delicious cocktails at Piano Rouge bar while admiring the view of the river meeting the sea. Looking forward to welcoming you again soon.
Kind regards,
Warren Bacchus - General Manager
Anais D.
Visité en avril 2023
Hotel avec atmosphère paisible. Cadre très romantique en soirée avec les lumières et la musique au Piano Rouge Bar
PIANO ROUGE LOUNGE BAR
Responsable
06/04/2023 à 13:15
Bonjour,
Merci d’avoir pris le temps d’écrire ce commentaire. Cela nous fait un immense plaisir d’apprendre que vous avez passé un excellent moment dans notre hôtel. Nous espérons que vous avez également eu l’occasion de savourer de délicieux plats avec notre chef teppanyaki au restaurant Izumi. Au plaisir de vous accueillir à nouveau très bientôt.
Cordialement,
Warren Bacchus - Directeur de l’hôtel
Merci d’avoir pris le temps d’écrire ce commentaire. Cela nous fait un immense plaisir d’apprendre que vous avez passé un excellent moment dans notre hôtel. Nous espérons que vous avez également eu l’occasion de savourer de délicieux plats avec notre chef teppanyaki au restaurant Izumi. Au plaisir de vous accueillir à nouveau très bientôt.
Cordialement,
Warren Bacchus - Directeur de l’hôtel
cHiNocHeN S.
Visité en février 2023
Accommodating chefs at Izumi Restaurant!
Look for Chef Peter and Chef Paul if you want to have a great dining experience.
Must try here in Mauritius!
Look for Chef Peter and Chef Paul if you want to have a great dining experience.
Must try here in Mauritius!
PIANO ROUGE LOUNGE BAR
Responsable
01/03/2023 à 13:43
Dear valued guest,
Thank you for your positive feedback. We are glad that you enjoyed the teppanyaki live cooking experience at Izumi. We hope that you also had the opportunity to try the delicious cocktails at Piano Rouge bar. Looking forward to welcoming you again soon.
Kind regards,
Warren Bacchus - Hotel Manager
Thank you for your positive feedback. We are glad that you enjoyed the teppanyaki live cooking experience at Izumi. We hope that you also had the opportunity to try the delicious cocktails at Piano Rouge bar. Looking forward to welcoming you again soon.
Kind regards,
Warren Bacchus - Hotel Manager
Publicité
TARUN
Visité en février 2023
Amazing view and good ambience
PIANO ROUGE LOUNGE BAR
Responsable
15/02/2023 à 12:54
Thank you for the perfect rating.
Pascal W.
Visité en février 2023
The granite path to the hotel is uneven and it remembers you are entering an enclosed sanctuary. Once you sit down and enjoy the view with a fine beer and start observing around , you will then admire and understand the force of the nature
PIANO ROUGE LOUNGE BAR
Responsable
15/02/2023 à 12:55
Thank you for your rating.
Anusha N.
Visité en février 2023
What an amazing place...quiet, neat, clean, the staff are polite, professional and so helpful. I would give the location a 4, as it was a bit difficult to get to other places but, having said that, one could just stay at the hotel and be in paradise. Would also like to add that the 2 staff we interacted with amongst others who went out of their way to make our stay amazing....Isha at the Spa and Neha at the front desk were so helpful....I didn't get the name of the lady that cleaned our room in the afternoons, also....the chef at the tepanyaki restaurant....he overheard us asking the waiter for veg options and he responded that he can make something veg for us gladly
PIANO ROUGE LOUNGE BAR
Responsable
08/02/2023 à 12:13
Dear valued guest,
Thank you for sharing this positive review. We are glad that you enjoyed your stay at our hotel. Your encouraging message will definitely be communicated to our team. We hope that you also had the opportunity to indulge in a relaxing massage at I Spa club. Looking forward to welcoming you again in the future.
Kind regards,
Warren Bacchus - General Manager
Thank you for sharing this positive review. We are glad that you enjoyed your stay at our hotel. Your encouraging message will definitely be communicated to our team. We hope that you also had the opportunity to indulge in a relaxing massage at I Spa club. Looking forward to welcoming you again in the future.
Kind regards,
Warren Bacchus - General Manager
Jacqueline O.
Visité en janvier 2023
This was simply the perfect place for our stay! We’re from Ghana and visited in January.
We got in on a Monday , it was a 45mins drive from the airport. The hotel environment is extremely serene, in a village (away from the city).
Great food! (there’s a Japanese restaurant in house - Izumi).
NB: Breakfast doesn’t have much variety, but that was fine, it allowed us to explore more options for food while we were out exploring the country.
The room was beautiful and the view is breathtaking ???? plus there’s a swing!
I will definitely miss the view from our room. ????
The staff were super nice! On our last day, Our flight on Kenya Airways delayed by 7 hours - we were supposed to check out of the hotel at 11am, the manager extended checkout till 9pm!! I’ve never received such kindness from any hotel EVER!
Overall, this is a great choice for our stay in Mauritius, especially if you want to avoid staying in the city.
Side - note, you may underestimate the hotel from the outside…don’t ????
We got in on a Monday , it was a 45mins drive from the airport. The hotel environment is extremely serene, in a village (away from the city).
Great food! (there’s a Japanese restaurant in house - Izumi).
NB: Breakfast doesn’t have much variety, but that was fine, it allowed us to explore more options for food while we were out exploring the country.
The room was beautiful and the view is breathtaking ???? plus there’s a swing!
I will definitely miss the view from our room. ????
The staff were super nice! On our last day, Our flight on Kenya Airways delayed by 7 hours - we were supposed to check out of the hotel at 11am, the manager extended checkout till 9pm!! I’ve never received such kindness from any hotel EVER!
Overall, this is a great choice for our stay in Mauritius, especially if you want to avoid staying in the city.
Side - note, you may underestimate the hotel from the outside…don’t ????
PIANO ROUGE LOUNGE BAR
Responsable
18/01/2023 à 12:06
Dear Ms. Jaqueline,
Thank you for such an amazing review. We are delighted to hear that you made the most of your stay at our hotel and appreciated our amenities and the service provided. Our team strive to provide an excellent guest service and we are glad that we’ve been able to meet your expectations. We hope that you also had the opportunity to try a relaxing spa or beauty treatment at I Spa club. Looking forward to welcoming you again in the future for more unforgettable moments.
Kind regards,
Warren Bacchus – General Manager
Thank you for such an amazing review. We are delighted to hear that you made the most of your stay at our hotel and appreciated our amenities and the service provided. Our team strive to provide an excellent guest service and we are glad that we’ve been able to meet your expectations. We hope that you also had the opportunity to try a relaxing spa or beauty treatment at I Spa club. Looking forward to welcoming you again in the future for more unforgettable moments.
Kind regards,
Warren Bacchus – General Manager
Henna M.
Visité en janvier 2023
Cosy hotel, qui dégage un vibe très paisible. Si vous aimez la nature et l'océan, vous allez sans doute adorez. Le personnel est accueillant, les restau sont pas mal. Je vais certainement y retourner.
PIANO ROUGE LOUNGE BAR
Responsable
18/01/2023 à 12:08
Dear valued guest,
Thank you for this amazing feedback. We're glad that you enjoyed your time at our hotel. We hope that you had the opportunity to try the delicious teppanyaki dishes at Izumi restaurant with live cooking by our Asian chefs. Looking forward to welcoming you again soon.
Kind regards,
Warren Bacchus - General Manager
Thank you for this amazing feedback. We're glad that you enjoyed your time at our hotel. We hope that you had the opportunity to try the delicious teppanyaki dishes at Izumi restaurant with live cooking by our Asian chefs. Looking forward to welcoming you again soon.
Kind regards,
Warren Bacchus - General Manager
300 f.
Visité en janvier 2023
Cute area of Port Chambly. Hotel sits on top with great views. Hotel is surprisingly noisy. Staff completely clueless. Rooms are large but old. AC is very loud. Fast Internet! Small but lovely pool. Restaurants can be quite nice.
PIANO ROUGE LOUNGE BAR
Responsable
18/01/2023 à 12:01
Dear valued guest,
Thank you for taking the time to write this review. We are glad that you enjoyed your overall experience at our hotel. We hope that you also had the opportunity to try a soothing spa treatment at I Spa club for some relaxing time. Looking forward to welcoming you again in the future.
Kind regards,
Warren Bacchus - General Manager
Thank you for taking the time to write this review. We are glad that you enjoyed your overall experience at our hotel. We hope that you also had the opportunity to try a soothing spa treatment at I Spa club for some relaxing time. Looking forward to welcoming you again in the future.
Kind regards,
Warren Bacchus - General Manager
Puja M.
Visité en janvier 2023
We had a short stay during the weekend but it was nice, room was clean and neat, picturesque view of the bay, Food was awesome, we had diner à lacarte at La Fourchette restaurant. We thanked Mr Sonah, F&B Manager for the prompt service at resto, varieties of veg food there and his dedication towards his job. Really appreciated ????
PIANO ROUGE LOUNGE BAR
Responsable
18/01/2023 à 12:11
Dear valued guest,
Thank you for your positive feedback. It’s great to hear that you made the most of your time at our hotel. Your encouraging message will definitely be communicated to the team. For your next visit, do try Izumi restaurant to enjoy live cooking by our Asian chefs and delicious teppanyaki dishes. Looking forward to welcoming you again soon.
Kind regards,
Warren Bacchus – General Manager
Thank you for your positive feedback. It’s great to hear that you made the most of your time at our hotel. Your encouraging message will definitely be communicated to the team. For your next visit, do try Izumi restaurant to enjoy live cooking by our Asian chefs and delicious teppanyaki dishes. Looking forward to welcoming you again soon.
Kind regards,
Warren Bacchus – General Manager
Expressway T.
Visité en janvier 2023
Nice hôtel, picturesque bayview. rooms were clean and neat, food was awesome at La Fourchette restaurant. A big thanks to F&B Manager, Mr Sonah who cares for each and every customer's needs. Rapid service & food was just too yummy.
PIANO ROUGE LOUNGE BAR
Responsable
18/01/2023 à 12:17
Dear valued guest,
Thank you for taking the time to write this review. We are glad that you made the most of your stay at our hotel. We hope that you had the opportunity to enjoy a spa treatment at I Spa club and also took a dip in our swimming pool. Looking forward to welcoming you again in the future.
Kind regards,
Warren Bacchus – General Manager
Thank you for taking the time to write this review. We are glad that you made the most of your stay at our hotel. We hope that you had the opportunity to enjoy a spa treatment at I Spa club and also took a dip in our swimming pool. Looking forward to welcoming you again in the future.
Kind regards,
Warren Bacchus – General Manager
Gerrie H.
Visité en décembre 2022
The view of Kings and Queens...
PIANO ROUGE LOUNGE BAR
Responsable
29/12/2022 à 08:45
Dear valued guest,
Thank you for the excellent rating. We hope that you also had the opportunity to enjoy some delicious teppanyaki dishes at Izumi restaurant. Looking forward to welcoming you again soon.
Kind regards,
Warren Bacchus - General Manager
Thank you for the excellent rating. We hope that you also had the opportunity to enjoy some delicious teppanyaki dishes at Izumi restaurant. Looking forward to welcoming you again soon.
Kind regards,
Warren Bacchus - General Manager
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It's very unfortunate but I have to say that my latest experience at the space was atrocious. I booked a Brazilian wax for 11 am, but I got a call to push my appointment for an hour later. That's excusable of course, however the product used to perform my wax was everything but proper. Does the space manager check their products before a treatment ? Please note that we are speaking about a very sensitive region on a woman's body ! The wax wouldn't dry as fast as it should and it would break all the time leaving awful pain. The therapist knew that the product was bad and she apologised however it doesn't cover the fact that I paid full price for a treatment that was incomplete because the spa couldn't be mindful about its products.
Arriving at the checkout point/Spa reception, the lady in charge was nothing but inconsiderate. She insisted that the product is good and they have done with with several customers (please note that the therapist clearly apologised saying this has never happened before when in the treatment room with me) and that she will have to check to know. This is a shame for the Ninty Six hotels to be honest. Where's the customer service that you normally provide ? Being a former resident, its sad to see how lightly issues are handled within the spa now.
Please consider.
Thank you.
We are very sorry to hear about your unpleasant experience at our spa. We appreciate your feedback and we take it very seriously. We always strive to provide the best service and products to our customers, and we apologize for any inconvenience or discomfort you may have experienced.
We would like to assure you that we use the same product on other clients and no such cases have been reported. However, we will still look into the matter to ensure that our product meets the highest quality standards. We will also review our staff training and communication to avoid any misunderstanding or miscommunication in the future.
We hope to see you again soon and make up for your dissatisfaction.
Warm regards,
Warren Bacchus – General Manager