Avis GRAND MERCURE PETRA Wadi Musa

Upon arrival in Petra, my excitement turned to dismay as I realized that the hotel I had booked, Grand Mercure Petra, was closed without any prior notice. Instead, I was redirected to Movenpick Petra, an unwelcome surprise that tainted my entire stay.

First and foremost, the lack of communication from Grand Mercure Petra about their closure and the subsequent relocation to Movenpick Petra was utterly unacceptable. This disregard for informing guests of such a significant change caused unnecessary inconvenience and financial strain, as I had to pay an additional 50 JOD to the driver for the extra trip.

Upon reaching Movenpick Petra, any remaining hope for a pleasant stay quickly dissipated. The food served was nothing short of atrocious. I ordered a sandwich, only to be met with a stale, inedible mess. The chicken within was so tough it might as well have been a rock. Despite providing feedback to the server about the appalling quality of the meal, I was still expected to pay the full amount, compounding the insult to injury.

Furthermore, the attitude of the staff at Movenpick Petra left much to be desired. Their demeanor was consistently rude, and their treatment of guests, particularly those of Indian descent like myself, was disturbingly tinged with racism. Such discriminatory behavior is utterly unacceptable and tarnishes the reputation of the establishment.

The only redeeming quality of Movenpick Petra is its proximity to the Petra archaeological site. However, this single positive aspect does little to outweigh the multitude of negatives that marred my experience.

In conclusion, my stay at Movenpick Petra was an unmitigated disaster. From the lack of communication regarding the closure of Grand Mercure Petra to the appalling food quality, rude staff, and evident racism, it was a series of disappointments and frustrations. I strongly advise future travelers to steer clear of this establishment and seek accommodation elsewhere to avoid similar misfortunes.

Thank you Mr Amarat for your kind hospitality we will be back for sure

Highly recommended as the Hotel meets all the expectations ????

This is the best hotel ever the rooms are so clean and there's this employee mo'ath he's so helpful and nice it's the best hotel I've been to so far tbh

كانت اقامة رائعة خصوصا معرفتي الطيبة خلال فترة الاقامة ب السيد معاذ وبقية الموضفين، لنا عدوة

I will come again soon, thanks to all of the stuff for the good behavior ❤️

Very nice hotel and good service

What the amazing place!!!!

Nous avons passé une nuit dans cet hôtel plein de charme avec une vue époustouflante sur le site archéologique de Petra
L’accueil d’Ahmed le réceptionniste était très chaleureux, nous avons été reçus avec un jus d’hibiscus excellent et Ahmed nous a surclassé !
La chambre était spacieuse et très propre avec des fruits dans la chambre et une vue imprenable sur Petra
Si nous revenons en Jordanie nous reviendrons certainement !
Le petit déjeuner était parfait ????????

We had a great stay. Belal checked us in and was amazing throughout our stay checking up on us and making sure we were looked after. Laith at the bar was fantastic along with Murad and Ibrahim and their front staff team for meals who were phenomenal. Muhammad and the rest of the chef staff were fantastic and the food was amazing.
We arrived as guests, stayed as friends and this was super memorable.

Very nice hotel, exceptional welcome and extra comfort room.

Great hotel and food. Staff are so accommodating and go out of their way to make you comfortable.

الفندق نظيف و اطلالة جميلة و الشغيلة ناس محترمين جدا.

2-day stay in November 2023. Very few guests due to geopolitical situation in the region (unfortunately). The service was great from reception to restaurant, the staff very kind (Bilal, Murad, etc.). We got a room upgrade as there was a possibility, thank you! The food is good (breakfast and dinner). The wifi works great. Good luck and hopefully the tourists come back again quickly!!

Bonjour on avait un séjour de deux nuits dans cet hôtel, qui est juste merveilleux du personnel souriant et très attentionné, bilel et Morade très gentil . Je vous remercie beaucoup pour tout et je reviendrai bientôt. Merci beaucoup

Had a lovely stay at the hotel. Rooms were large. Breakfast buffet was very good. Delicious mixed grill dinner, too.

Χρήζει μικρής ανακαίνισης, ιδιαίτερα στα κουφώματα, καθαρά δωμάτια, καλή εξυπηρέτηση, καλό φαγητό, μικρός ο χώρος της τραπεζαρίας.

Man on reception (Bilal, I think) and his assistant were highly professional. If I would get a hotel, I would definitely hire them:) they made my stay joyful

The hospitality of all of the staff at Movenpick Nabatean is outstanding. The food is wonderful, the Bedouin Tent dining is exceptional. Its location is spectacular. The is literally nothing out of place or unsatisfactory. Highly recommended. The sundowner fireplace and mint tea is outstanding.