BEL AIR TREMBLANT

The place is great. We rented the dome, it is a little bit pricey but a great experience. The only thing I think they can make the stay better would be to have a key card access in addition to door code. Just reduces the anxiety of being locked out when you are using the hot tub. Over all great experience.
Will recommend it.

Les gens sont très accueillants, le site est beau. Notre dôme était propre et bien organisé. L'accès au sauna pourrait être amélioré, nous devions marcher dans la boue. Il faisait froid dans le dôme et les planchers étaient très froids. Il n'y avait pas beaucoup d'eau chaude dans la douche. Le spa et le sauna étaient propres et agréables. Les lits sont confortables. Nous avons pu profiter du site plus tôt et notre dôme était prêt à 16h ce qui est bien, par contre, 10h arrive vite. Ce fut un beau séjour agréable.

The one star review isn’t for the dome itself because it’s beyond overwhelming but it’s for the customer service, management and receptionist. I had a reservation on feb 29th, they called me to arrive earlier to enjoy my dome since it was ready and cleaned before check in hour. I managed to arrive earlier, The receptionist said that there was an error in the system and the room isn’t ready, the flooring heater isn’t working and it was -19. I had to wait an hour until it became 5:30 so already after an hour waiting in the hall, they said we’ll move you to a chalet because the heater won’t be functional tonight, I was very frustrated because I already have a chalet in Sainte Adolphe where I can go anytime I want, I’ve paid for the dome experience, I took off from my job and paid for a babysitter, clearly not to be moved to a chalet instead. Then they said go and check if u’d like to stay in the dome but it will be cold, we went it wasn’t that bad at first, a technician knocked on the door 5 min later and said : I’ll move u to dome 5, it seems to be warmer, we moved again and two hour later I called for a heater because the cold was unacceptable, the dome wasn’t warm until 2 am and we had to leave even before check out hour because it was such an awful experience. I hate to be disrespected, the receptionist wasn’t helpful at all and kept saying, it isn’t my fault with a such a tone. They could’ve called in the morning to declare the problem they had in their domes so we can change the date, but no, they even called to check in earlier, wait in hall, sleep in the cold.

This was our second stay at Bel Air Tremblant. Our first stay was in November 2022 and we really enjoyed it, but I was not as impressed this time. We stayed in a round pod both times.

Overall, it's a nice place to stay if you want a little romantic getaway with some nice amenities in your chalet. But for the price, I expected better attention to detail and upkeep of the chalets. The regular price starting at $300 a night is too expensive. If you can book weekdays and wait til the last minute to book, the price drops and it's more worth it.

The service gets 4 stars from me because of the issues with the key to the chalet detailed below. The staff were all great :-)

The positives:
- access to a private sauna and hot tub
- bath tub inside the chalet
- super comfortable bed
- fireplace
- nice view - we could see the sunset over the mountain
- nice service at the bistro, good coffee and good food
- online check-out so you can leave without stopping at reception

The negatives:
- Getting into the chalet was unnecessarily difficult. The first time we stayed, we got a code for the door and everything went fine. This time, we were given a code for a lockbox by the door, which contained the key (which was tied to the lockbox, so we couldn't take it with us). The lockbox is VERY difficult to open, especially because there's no roof over the front door. It was pouring rain so it was slippery and took ages to open. The next day, we went for breakfast at the bistro and when we came back, we couldn't open the lockbox to unlock the door. I had to call reception and they sent us a guy who had to use a knife to open the lockbox (it was presumably frozen shut from the rain and subsequent rapid drop in temperature). Once he had opened the lockbox, he went ahead and entered a code on the door's keypad to open it for us. Why couldn't reception just give us that code over the phone instead of sending the guy, if the keypad on the door worked the whole time? Or better yet, just keep the keys at reception and give them to guests at check-in? Is the resort so afraid guests will lose keys that they have to tie them to a lockbox? Then you have to worry about whether you'll be able to get back into your chalet after reception closes at 7 pm. (There is an emergency number you can call if you get locked out after hours, but if they just gave you a key you could take with you, this wouldn't be an issue...)
- The online check-in process allows you to pay the deposit before getting to the resort but you still have to check in at reception to get your lockbox code. It would make more sense to send the door code by email after online check-in OR give guests the physical key at reception.
- The chalet does not seem to be very well insulated. The fireplace works well to warm it up but we obviously did not sleep with it on, so we were freezing in the mornings. It's like the regular heating can't keep up without the fire being on. See the two photos of the condensation that collected both mornings on the vent over the stove - there is a draft there. The floors are supposed to be heated but they were freezing cold in the morning (along with the rest of the chalet).
- The website for the bistro shows that brunch is from 12-2 every day, but when we tried to get brunch on a Thursday we were told the brunch menu is only available on weekends. This was disappointing because I had checked the hours and the breakfast menu vs. the brunch menu and the brunch menu has twice as many options.

Situated on a mountain, the view is great in any season. Excellent customer service. Highly recommend especially if you're going to Mont Tremblant