BALLY' SHREVEPORT

Just popped in and won a little money. Had fun.

Love this atmosphere

My husband and I traveled out of state to visit Bally's Shreveport last night. We booked our room that afternoon, and when we arrived we were told no rooms were available because 'house cleaning went home early'. With no sympathy or solution from the front desk attendant we were forced to drive all the way home as all the other casinos were fully booked. As if that was not draining enough, this morning I looked at my bank statement and was charged $170. The room was only $120...

After calling twice, getting transferred 4 times, and given an email that was not valid, I finally got on the phone with Simone. She proceeded to tell me she talked to the front desk and I was charged a ‘no show fee’. I told her to check the cameras or talk to the multitude of people in line with me who were also having issues with getting the rooms they booked and she finally agreed they would refund my money. I am waiting to see if that actually happens.

This was an AWFUL experience start to finish, from not having a room, to being charged for a room they wouldn’t allow me to check in, to the customer service during and after.
This was my first experience with Ballys and it will definitely be my last.

Spent one night here. A necklace got left and within 30 minutes of leaving I called to report it, 3 and a half hours later it was gone and the room was cleaned but it was never reported. Hotel full of thieves and liars. Tried to call their HR department and nothing ever worked and no one answered. Should’ve stayed at a holiday inn instead.

This peope is awful, they can't let me in