Avis HOMEWOOD SUITES BY HILTON SHREVEPORT Shreveport - Bossier City

Welcomed with a sign stating desk clerk away at the moment. Stood there for 5 minutes until she came out of the back office. Got to my room, changed and went to get food. Got back, key would not work. Went down to desk, again, met with the same sign and stood for another 5 minutes. Got to my room, no television remote. Desk clerk said she’d have maintenance bring me one. 10 minutes later, she brought it.
Got up next morning, coffee maker didn’t work. Went down for breakfast and coffee. Told the front desk about coffee maker, she said they’d get me one. Went back up to room to shower, shower door wouldn’t close. It was off its rail and I had to force it closed. Went to do what in town to do, got to hotel, got a great parking spot next to side entrance near elevator, key wouldn’t work. Walked around to front, got another key, got to room. No working coffee maker.
I’ll never stay at another Homewood Suites again.
I support 14 Sr. Living communities throughout Louisiana, Texas, and Arkansas, and I travel extensively. Again, I’ll never again stay at another Homewood Suites.

I wish I could give the staff here 10 stars because I would! My mother had emergency surgery and I couldn't drive her all the way home afterwards, so we came here. The friendly caring staff here checked on us all the time and even brought my mom a card. So sweet!

Love this hotel BUT PLEASE FIX THE CARD READERS OUTSIDE THE DOORS

Second visit in only a few months. This was a longer stay and the only issue was the room alarm clock didn't work andthe water pressure was terrible! Service personnel were cordial and professional

Can't sleep or workout. Little kids running around all night, they let 7 kids act beyond bad in the gym all night. 7 kids all under 10 years old running in the gym, throwing weights, putting the only one working treadmill at the top mph and wrecking it. They don't monitor the gym at all , kids came back in three times and ran a muck, loud. They run all over the hotel as in literally going around the building on the 1st floor, shouting, knocking on doors, no parents in sight. Screaming all night on the second floor room 215! Front staff did nothing to stop it. Yes the same.room 215 on the second floor had 8, yes I said 8 in the room at the same time! Some of us stay here for work, and just want a good night sleep so we can wake up and great job the next day for our employer. An last two nightsdefinitely could not do that.

*The next paragraph is a follow up to my first review below that:

Unfortunately I gave the hotel one more shot after their reply to this review. There was no hot water on my subsequent stay. Not at all, the entire week. I should have known better. Be warned!

I'm done staying here.
I had done a review about a year ago and have had to erase it due to my most recent stays. First, the staff are very nice and welcoming. Nothing wrong there. They have never been anything but kind.
So, this stay began with me checking in the day before arrival on the app. When I arrived at the hotel the next day at 4pm, there were no rooms ready. I had to sit in the lobby for an hour for a room to be cleaned. It was after 5pm (check in time 3), and they canceled the room checked into on the 1st floor and put me on the 4th. The room they put me in has obviously had the door kicked in before because you have to slam against it to open. Inside the room is typical and a but run down. The dishwasher isn't even attached to the counter and moves out of place by using it. You would have better water pressure if you just waited for it to rain and showered outside. Horrible. I spoke to the desk about it 3 times and they said they fixed it. If I have to stay here again I'll buy a bucket to wash I because it would be quicker than the pathetic shower. Breakfast is hit or miss like most Hilton locations. Im so disappointed in this stay that it is definitely my last at this hotel.

Great staff and open hearts I knew I was safe in LA last Wed morning

Kitchen staff is so sweet but beware staying here if you don't want your things stolen I would stay elsewhere! Someone went into our room while we were at work and took personal belongings from our room.. brand new things we had just bought. Took from OUR Suitcase and shopping bag to be exact! Nothing was done about it. Manager defended her staff. Told me Noone could have taken our things! Well they didn't grow legs and walk out that's for damn sure!!!! The front desk lady Dreeka complimented me for several days on my clothing and so happen those exact things were taken.. weird!!!! I even went as far as to corporate to complain but they said it's up to the hotel to make things right.
We are diamond members we even own hitlon properties. We stay at homewood suites everywhere we travel for work and have NEVER had no issues, until we come to Louisiana. I guess that's what they do around here.

Nice location but some people here is not treating people fairly. The room was not completely clean but it was durable.

Room was not cleaned, requested new room and it was better but not cleaned, hallways and stairwells had not been vacuumed. On 2nd day we returned to our room and someone’s toboggan was in our room that was not ours. We left “do not disturb” sign on our door so no one should have been in our room. One of the worst Hilton hotels I have stayed at in a long time

Rooms were extremely dated. Mattress was uncomfortable. Breakfast was ok.

I enjoyed my stay at Homewood. Extremely nice beds, and excellent breakfast. The entire staff were amazing, and very friendly with lots of smiles. Ms. Belinda at the front desk was such a joy to speak with occasionally and was always polite and feel she always went above and beyond to make sure I was taken care of. The location is a little bit from the interstate, along as service road, but not difficult to find. I highly recommend staying here. Thank you Ms. Belinda and Mr. Ryan.

Snowed in, staff couldn't go home, staying at the hotel. Their kindness and pleasant dispositions was well appreciated.

Dirty

Rooms are apartment-like. Beds and pillows are comfy and room was very clean. Would stay here again.

I’ve stayed at this hotel multiple times and book it almost once a month. Service is great, rooms are clean BUT no matter what room I stay in the water pressure, hot water and (I know this sounds stupid) the shower controls (for hot and cold) are horrendous. You can never tell which way is hot/cold, and water pressure/shower heads suck. I’m a bald man and it takes me 20-30 minutes to shower just to wash soap off. If my wife and daughters were with me they’d never leave the shower. If they fixed that I’d honestly wouldn’t have anything to complain about. Reasonably priced and service is always great. I still stay here frequently (thinking it was just my room with pressure issues) but I’m tired of working all day and the shower being horrible. Hoping this review is actually read and something gets in the works for this to change, a lot of people are here working out of town and the only thing we want is a damn hot, pressurized shower.

Room 320
The hotel and staff were excellent.
The room would have been 4 stars but there was NO HOT WATER at 7:30am in the morning. I didn’t scroll far enough back in the reviews to see that this is a known issue for SOME of the rooms but they did comp our one night stay.
I would try it again just to see if it was a one off issue ????