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Avis NEW ORLEANS MARRIOTT METAIRIE AT LAKEWAY Metairie

Avis des membres sur NEW ORLEANS MARRIOTT METAIRIE AT LAKEWAY

3.3/5

22 avis

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Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.

Brian F.

Visité en mars 2024

I stayed at this hotel for a work conference and this hotel charged me an additional $200+ on my credit card in error. I have spoken to multiple representatives at this hotel and also spoke to Marriott customer service and they advised that they would look into refunding my card. It still has not been refunded back from 2022. I am very unsatisfied with this hotel.

joe S.

Visité en mars 2024

Parking structure was horrible, there's signs they have hidden that if you park on the floor they scam you out of $70 (cash only of course). Building itself is pretty enough but maze just to find the front desk is a pain if you park. Service was grudging. Restaurant folks were friendly and helpful at least. Took 3 orders before they found something they actually had in stock though. Room was unexceptional but serviceable.

Everything felt worn down and uncared for. The receptionist had this awful computer system that took him forever to find my room I had reserved, the keyboard was worn smooth it had been used for so long. Clearly this place gets no investment.

Never C.

Visité en mars 2024

I would not recommend staying here. Rooms need to be renovated. The mattress was a sub $99 noisy innerspring that would make noise as you moved. This made for an uncomfortable nights sleep. The air conditioner worked but made strange noises. Large gaps under the door let in light and noise from the hallway. Not worth $200+ per night. Do note the additional charges for parking ($26) that remind you you’re in the present while you sleep in a room from about 2001.

Jasmine H.

Visité en mars 2024

My husband and I stayed at this location for one night on 3/16. While the hotel itself is fine and convenient, the administrative issues are not.

Despite booking and staying for one night, the front desk admittedly, accidentally charged for two nights

I understand human error, but what I don’t understand is the lack of responsiveness and accountability when we tried to get this issue resolved. Like we should just look past it.

He called for days with no reply to have the transaction reversed. When he finally did receive a response, there was no apology, no offer to reverse the transaction, compensate for false additional night…nothing in spite of them clearly seeing the error.

I’ve since called my bank to open the investigation but wish this could have been solved by the front desk or Marriott customer service so I wouldn’t have to write this review.

Mycuralynn M.

Visité en mars 2024

The GM Mary is a very rude lady, from the way she treats her staff to the way she ignores or is rude to guest. I brought a coffee at the Starbucks and was having a chat with the barista she told me to leave so she can attend to other customers when I was the only customer at that time. The restaurant food is undercooked and overpriced and the rooms are moldy and outdated . Worse experience ever

C.B

Visité en mars 2024

I stayed here on March 10th 1 night . I was in town for the Katt Williams comedy show. it was a nice hotel that's why I gave it 4 stars and it was near the Uno Lake Arena which is where the comedy show was. only 2 problems I had was valet parking. I didn't like that if you pay for valet and you come back after 10 p.m you have to park your own car in the parking garage because valet close over night and when you leave out the parking garage with your car they make you pay 20$ before exiting. valet parking is 26$ already. 2nd problem I had was the Deluxe room which was big and nice and the view was nice but the king size bed we had was the hardest mattress I have ever slept on in a hotel before. I don't know why they bed was so hard. but other than that the stay was okay I wouldn't stay at this Marriott no more just because of the beds but if you don't mind a hard mattress then this hotel is for you.

Lydia B.

Visité en mars 2024

The hotel was okay. I gess they are going to renew it that is going to be helpful.

nickki j.

Visité en février 2024

Good location if you drive but I prefer downtown. Staff is very professional and considerate here but they do not wash their sheets enough. My pillows smelled bad from another person’s use (I recognize the scent). It’s not horrible but definitely not what I’d expect from a Marriott. That aside the view we had was amazing. Got to watch the sunset in clear unobstructed view.

Sandra S.

Visité en février 2024

The hotel is absolutely beautiful but the rooms are so so so outdated. The coffee maker and hair dryer did not work at all! The bed still has springs and unstable legs of the bed. I can’t believe beds like this are still being used. When we sat at the end of the bed the top lifted. Hard springy mattress and we needed non feather pillows and the 2 they brought us were lumpy, thin and separated. We were so disappointed in the room. Now let me say this… the downstairs is beautiful and the outside looks great. The guy at the front desk didn’t even acknowledge us when we walked up. He was checking a person in but never even looked up to say anything. We stood there for 20 minutes at the very least and we finally stepped away and did the mobile app. check in.

Christina

Visité en février 2024

The man at the front desk was very friendly and helpful. The room wasn't the cleanest and the conditioner was actually empty. There's also no fridge in the room. Parking was $15 per night.

Teri B.

Visité en février 2024

Outdated and overpriced. Slept in a double bed instead of a queen. Not the best Marriot at all. There are other hotels brands that would do better.

Sophia S.

Visité en février 2024

It's hard to put into words. The staffs are great. But the hotel facilities are too old. It feels dirty. Please maintain them properly.

Thrifty U.

Visité en février 2024

Rooms are spacious and clean. By far the nicest place to stay in Meteraie.

Bryan J.

Visité en janvier 2024

Extremely quiet, great atmosphere. Just outside of the city on the lake. Definitely will be back

Lewis P.

Visité en décembre 2023

Had a terrible check in experience with Devonna who is really bad at her job. Good thing Greg came to save her before things got worse.

Lillian R.

Visité en décembre 2023

This is a beautiful hotel with easy access and friendly service.

Travis L.

Visité en décembre 2023

Never stayed here but. MARDI GRASSSSS

Christopher M.

Visité en décembre 2023

Room was excellent, service was excellent... Bed was a little.... Worn out... For lack of better terms.

N M.

Visité en décembre 2023

Good location if you need to go east to the gulf.

John M.

Visité en décembre 2023

Paid extra for a “Lake View”. It wasn’t (see photo), and when I went I asked about the mistake was told if I went up to the window and looked far left you can see the corner of the lake, which apparently Marriott felt is worth charging people money for.

The hotel is in very rough shape- duct tape is holding some of the carpet down in the hallways and there is hardened gum stuck to the carpet on the elevators. The furniture in the room is in similar condition. I wouldn’t go so far as to call it a dump, but there have definitely been nicer 2 star hotels I have stayed in, and had it not been after 10:00pm when we checked in I would have left and stayed at the holiday inn nearby. Apparently the hotel is about to undergo a major renovation, unfortunately they’re still charging people as if it’s a 4 star hotel, which it definitely isn’t.

In the past I’ve gone out of my way to stay at Marriott properties, now I’ll go out of my way to avoid them.

James L.

Visité en décembre 2023

2 years ago I left a bad review because of the valet drivers, but I am updating my rating. It seems like the current valets are a lot better. Thank you Marriott!