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Avis NORDIC CAR RENTAL Keflavík
Avis des membres sur NORDIC CAR RENTAL
4.2/5
40 avis
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Le sport en général
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
NORDIC CAR RENTAL
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- de 05h00 à 18h00
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Horaires d'ouverture
Lundi
05:00 - 18:00
Mardi
05:00 - 18:00
Mercredi
05:00 - 18:00
Jeudi
05:00 - 18:00
Vendredi
05:00 - 18:00
Samedi
05:00 - 18:00
Dimanche
05:00 - 18:00
Les meilleurs à Keflavík et autour
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We encountered an issue with the booking being under my friend's name while I wanted to use my credit card for the security deposit. Unfortunately, this led to a deadlock situation. Creating a new booking would have cost us three times the amount we paid online.
After nearly an hour of back-and-forth discussions, we managed to speak with a lady from the management team. As a goodwill gesture, they honoured us with a new booking at the original price.
During the week-long rental period, we experienced no problems with the car. Although it appeared a bit worn-out, mechanically, it functioned perfectly. Since our flight was scheduled for early morning departure, we returned the car to the rental office before dawn and dropped the keys into the designated box. The taxi fare to the airport was unexpectedly high, which underscored the importance of having a car to explore the country at our own pace.
Before our flight departed, I contacted the car rental office, and they confirmed the receipt of the car and assured us they would conduct the necessary damage checks before refunding the security deposit. I can confirm that I did receive the deposit back without any issues.
A NORDIC NIGHTMARE: Never, Never trust these guys, FOLLOW MY ADVICE
We rented a motorhome for a family of five for 20 days last July. I insisted in my mails that being my kids of 20, 18 and 15 years old (adults or nearly adults), we needed a big motorhome, to assure enough room for the five of us. They confirmed me that my motorhome “would have 2 beds at the back, a double bed above the cabin and, for the fifth member of the family, a convertible bed in the table area” (that was explicit in their mails).
Sadly, we discovered just when we arrived the very first day to the Wild Campers/Nordic Campers premises (so, be careful Wild campers and Nordic campers are the same awful company, don´t trust any of them) that our motorhome was NOT AVAILABLE (nobody alerted about us until the last second) and in the ONLY ONE they offered did not correspond to the requirements we had made before booking. It was MUCH SMALLER (for 3 people), instead of the four beds promised in their mails. It only had a double bed for 2 people above the cabin, and the remaining threeshould sleep on a convertible bed at the Table area. Once converted the Table area in a common bed for 3!!!!!, the whole room of the caracan was covered with that matress, without being able to go to the bathroon or to have some free room to move in the motorhome. IT WAS UNACEPTABLE.
BUT instead of apologizing or finding a solution, we spent 2 hours argueing, while the man responsible for the premises, (, the one who arranged the reservation with us by mail, assuring us the five beds and a big motorhome) tried to convince us that this small motorhome was equivalent and it only involved a change of the model, something (in his words) that was allowed. CHANGE OF THE MODEL? From a motorhome with enough room for 5 people and four beds and an additional convertible bed to a clearly smaller one with 2 beds and only a convertible one which occupied the whole interior of the van?
Believe me, the 2 worst hours of my life, suffering their manouvres to cheat us, insisitng that the motorhome offered was equivalent to the one promised. We asked to talk directly with the manager, but apparently he was at a busy meeting and was not posible to deal with anybody else. After these horrid 2 hours argueing we threat them with calling to the Police.
Finally, two members of the team (witnessing form the background and completely ashamed for the unacceptable situation) took the lead and decided to give us another van which corresponded with the characteristics we had arranged, which was booked to be delivered to another family the day after.
But guess what? We thought that our bad experienced had finished, but that van broke down 24 hours later, and when I say broke down is because it suddenly didn not move at all!!!!!. What a nightmare. We need to spend half a day waiting for another van to substitute it.
We had never experienced anything similar before. PLEASE don´t be tempted to hire with WILD CAMPERS/NORDIC CAMPERS because their prices are apparently slighty lower. Now you understand the reasons: Not enough available motorhomes, manouvres to force you to take vehicles not fulfilling the requirements promised, serious mechanical deffciencies in the vehicles (two days later we experienced how another customer also had to change his Nordic Camper motorhome because it also broke down).
DON´T TRUST THESE GUYS, PLEASE , FOLLOW MY ADVICE!!!!!
We got picked up from the airport within the hour.
We initially tried to rent a Nissan nv200 campervan. When we got there a ford transit connect was the replacement, this was a little bigger and had more features than we expected.
Throughout the journey we had no issues with the campervan whatsoever and it enabled us to travel almost 2000km around Iceland.
When we went to return the campervan we got stuck in some traffic as a snowstorm has come on, meaning we were cutting it fine to make our flight. We needed to be at the airport in 20mins!
We told a staff member, Adrian that we were in a hurry. Adrian dropped us to the airport almost immediately after checks were completed on the car. Nice guy.
We were very happy with the price, service and campervan we recieved especially what felt like the extra mile of service when we were in a rush at the end.
Anita was welcoming from the start, offered us a delicious coffee and made us feel confident with our rental. She made sure we got the best deal possible and went out of her way to give us a safe and reliable vehicle for our trip. She was super friendly and a great person to help us start our Iceland trip!
Car drop off:
We dropped our car off with Robert and he was absolutely lovely. He was quick to check the car and confirm that there weee no damages. He also then asked about our trip and we chatted for ages! He was very professional and through with what he did. Thank you Robert for chatting to us :)
Tips:
- we had a great experience with them but just to be safe, I would take a video of the car and pictures both when you pick up the car and drop it off. This is so you have proof of what condition the car was in and is in when dropping it off.
- they have lovely cappuccinos from the machine so don’t miss out of them.
- don’t be like us and rent a small car in winter. It pays to have a larger vehicle (4x4) with comprehensive insurance and winter tires/tyres. Thank you Anita for looking after us!
- RESPECT the weather warnings! We’re Canadian and thought we could handle snow. It’s very different here and can turn into “a blizzard” very quickly. This is why you have to have your lights on at all times. Just trust that these are not the roads or conditions you’re used to in winter and take your time. A yellow weather warning in Iceland is probably a red in Canada ????
- we tidied the inside of the car upon drop off but didn’t have to car wash it before returning. I believe there is some leniency around it being winter and returning the car without a wash externally.