NIAGARA CROSSING HOTEL & SPA

This was a very attractive, clean, welcoming hotel. My wife and I were impressed with the location, the staff, and everything that was attached to the place. Excellent outing. A must Stop.

We were here for the New Year's Eve party. We live local, but wanted a fun night out. From the outside, the hotel is gorgeous. However, our room left alot to be desired. We were in room 217. The walls have paint chipping, the bathroom is extremely tired and in need of renovation. There's literally paint chipping off the door frame, very shotty patch work. The shower tiles are cracked and discolored. You literally hear EVERYTHING. From guests talking in the hallway, to guests just walking around in their room above you. The insulation is non existent. I didn't sleep at all. Very uncomfortable bed. The sheets feel like sandpaper. The pillows have to be down, which I'm allergic to because when my face was near them, I couldn't breathe.
The food and atmosphere at the party made up for the room. It was very nice. The staff are so friendly. But this place should not be charging over $200/night when it's in serious need of a major upgrade.

When I booked the website said every room came with a spa bathtub. I arrive to no bathtub whatsoever. They had a New Year’s Eve party posters plastererd all over the walls with hnoise ordinance extended until 1am. They never said anything when I booked, so noise was AWFUL until well after 1am. Room was dingy. Nothing special. Will not be staying again.

Beautiful view of the river, and great service from all the staff. Breakfast wasn't the best but there are great options near by.

Date of stay : Nov 4, 2023

Room 401 & 403

Huge rooms with 2 queen beds

The rooms are big and beautiful.  They are very well maintained,  clean,  and odour free.

Each bed had 3 pillows.

Mattresses are a bit firm  and pillows were a bit soft,  which affected our sleep quality.

Huge Bathrooms w deep bathtub and a seperate shower.   Pristine cleanliness.  No concerns.

Shower head is very high making it good for very tall people.

The mirror is fixed tilted  down making it hard for tall people to use properly.

The breakfast was nice,  consisting of sausage (pork?) ,  scrambled eggs,  homefries,  bagels,  muffins and danishes.  There are cereals,  yogurts,  fruit,  juices,  coffee/tea,  waffle station and more.

Service was exceptional. We arrived early and asked about early check in since we were there.  Unfortunately they were unable to accommodate as they had many guests who did not check out on time due to an event happening in town.  The lady was very noce and friendly about it,  and we had a lovely conversation.   She offered some suggestions for dining,  and was very friendly.

When we did check in much  later another lovely woman checked us in.  Also very friendly snd engaging.

The morning staff were also very nice snd helpful,  including breakfast staff.

The hotel is a beautiful spot to stay.  Very attractive,  clean,  well decorated,  and amazing location overlooking niagara river.

Parking is free but not a lot of spots availsble.  Street parking was our option.

There is no pool or fitness centre at this hotel .

We have already booked a second stay at this hotel.