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Avis DANFORDS HOTEL & MARINA Port Jefferson
Avis des membres sur DANFORDS HOTEL & MARINA
3.4/5
14 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
The rooms were clean, the beds were comfortable, and the staff was great!
Giorno 25 Dicembre 2023, io e la mia famiglia ci rechiamo all'hotel Danfords verso le 14:00.
Prima di partire, per arrivare all'albergo, chiamiamo per chiedere se per quell'ora le camere fossero pronte.
Ci confermano che, al nostro arrivo, avremmo sicuramente trovato le stanze che avevamo prenotato 3 settimane prima.
Al nostro arrivo, ci viene detto di tornare dopo le 16:30 perché le camere non erano pronte come d'accordo.
Ci hanno detto, però, che potevamo lasciare le valigie alla reception e così facciamo.
Passiamo il giorno con i nostri amici ed arriviamo la sera, verso mezzanotte.
Da qui iniziano i veri problemi...
Ci viene data una mappa da decifrare per capire dove si trovassero le nostre camere.
Dopo una decina di minuti, riusciamo a raggiungere le stanze.
Stanze che avevamo prenotato tempo addietro per avere le camere nella struttura principale e che fossero attaccate.
Solo quando ci siamo recati nelle stanze, scopriamo che le camere erano in un altro palazzo, al piano terra e che erano completamente una nella posizione opposta dell'altra: dovevi uscire dalla camera e camminare per la strada per raggiungere l'altra stanza.
Secondo voi, i problemi sono finiti?
Qui inizia il vero horror!
Quando entriamo, scopriamo che la lampada vicino ai letti non funzionava.
Anche quella vicino alla televisione, anch'essa, zero segni di vita.
Ad un certo punto, quando finalmente riusciamo a dormire, inizia a fare rumore, il riscaldamento, che era talmente forte da poterlo comparare alla turbina di un aereo.
Proviamo a chiamare la reception. Il telefono all'interno camera, non era funzionante.
Chiamiamo quindi con il nostro cellulare europeo per lamentarci di tutto ciò senza trovare alcuna soluzione, se non quella di spegnere il riscaldamento.
Mia zia, ha avuto lo stesso identico problema del riscaldamento, inoltre, ha dovuto dormire di notte con un odore simile a quello di un uomo morto (almeno da qualche mese).
Ci tocca quindi dormire senza il riscaldamento, il 25 Dicembre, in una zona portuale, con un freddo cane ed umidità a mille, tra l'altro, con una tenda che non si abbassava.
Passiamo la notte in bianco e quando è mattino, proviamo a bere un caffè con la macchinetta della stanza.
Indovinate? Non funzionava.
Decidiamo di prepararci per abbandonare questo manicomio (perché come puoi definire hotel questo scempio?) e mio padre non è riuscito a fare la doccia.
Pensate, dovevamo passarci due notti in quella topaia...
"Stiamo riscontrando problemi alle tubature, se avete bisogno di fare la doccia, ci sono delle doccie, usufruibili da tutti, nel palazzo principale".
Finalmente, abbandonata la "struttura", riceviamo comunque l'addebito per la seconda notte che, per fortuna, non abbiamo trascorso.
Chiamiamo per avere spiegazioni, si giustificano dicendo che non avevano tolto l'operazione dal computer e che avremmo ricevuto un rimborso (parziale o completo) ma la manager non si è fatta più sentire.
Italiani e non, non vi fate truffare.
Right off the bat, I was surprised by all the "fees," in addition to the advertised cost of the room, that weren't mentioned until they were applied to my bill. Then, the room itself was clean, but pretty basic. Worse, it faced the busy street and was incredibly noisy, between the noise of passing cars, the voices of passing people, and the noises audible from the rooms behind and above it, making sleep almost impossible - and I'm not a light sleeper. The people in the adjoining rooms were not being loud - just ordinary levels of noise - but their voices and footsteps were clearly and constantly audible - and even the shower made a screeching noise.
Because the room was on the ground floor and fronted directly on the street, the "village view" designation was pointless, as not only was there no view, but heavy blackout shades were required to keep passers-by from looking in, and the light from the streetlamps out.
When I mentioned the noise issue during checkout, the person at the desk said she would pass my comments on, but she couldn't have been less interested.
The breakfast buffet was pleasant, and the croissants were nice, but it was impossible to avoid the TV playing Fox News.
Overall, very disappointing.
Added - the form-letter response didn't help, either... it just made their indifference palpable. They didn't fail to "exceed" my expectations... they failed to even meet them. There are other hotels in the area and I won't be staying at Danford's ever again.
Personalized Welcome:
A highlight of my experience was the exceptional service provided by Lauren at the front desk. Her warm, engaging manner made me feel incredibly welcome, turning a simple check-in into a delightful interaction. We chatted like old friends, and her recommendations and insights into the area enriched my stay. It's rare to find someone who makes such a genuine effort to connect and ensure guests feel at home.
Accommodation Choices:
While I opted for the most budget-friendly option in the Driftwood building, my room on the 3rd floor was spacious and charming. The room's high ceiling with wooden beams added a rustic charm, while the king-size bed provided a haven of comfort. The thoughtful inclusion of a coffee maker and mini-fridge added to the convenience. The decor was tastefully done, providing a cozy retreat after a day of exploring. For those considering different options, the hotel offers a variety of rooms and suites, some featuring fireplaces, water views, and additional luxury touches. While you can request a porter’s assistance, it's worth noting there are no elevators in any of the buildings except for the Admirals Building (where you check in), so choose your room based on mobility needs.
Atmosphere & Location:
The festive decorations throughout the hotel and the village's charming streets created a magical holiday atmosphere. The beautiful views of the harbor and marina reminded me of the unique maritime history of Port Jefferson, making my stay not just a hotel visit but an immersive experience. Another unexpected treat was the live stage production of “A Christmas Carol” at Theater Three, just a short distance from the hotel.
Dining & Amenities:
The included continental breakfast was a pleasant way to start the day, with a selection of pastries, bagels, boiled eggs, fruits, and more. For dining out, the hotel's location is unbeatable, with fantastic local restaurants like Pasta Pasta, The Fifth Season, Ruvo, and if you’re craving ramen, Slurp is just a short walk away. The hotel's own amenities, including its restaurant, lobby bar where I enjoyed 2 complimentary drinks, and the on-site spa added an extra layer of relaxation to my stay.
Considerations:
Although the room was generally quiet, some street noise was noticeable until midnight. Additionally, the $29 daily destination fee might be off-putting for some.
Final Thoughts:
While the room was the least expensive option, it didn't skimp on comfort or charm, proving that Danfords offers quality across its range of accommodations. The daily destination fee is a consideration, but the overall value, especially given the exceptional service from staff like Lauren, makes it worthwhile. Danfords Hotel, Marina & Spa is more than just a place to stay; it's a place where you're treated like a welcome friend, surrounded by history, and indulged with comfort. My time at Danfords was a highlight of my holidays, and I look forward to returning.