Avis GURNEY'S Montauk

I did not stay in the hotel for the weekend. I attended the spa for the full day on Saturday, April 13. Let me preface this review with my massage was $260 before an automatic 20% gratuity and 2% service charge. Total cost for one hour massage was $333.00. I'm not too mad about the price because I also got to use their pool for the day and stay there for the day as well as the sauna and the hot tub, but you could go to Sojo in Edgewater, New Jersey and pay much less. Also, in terms of the price I feel like the customer service was really lacking. When I checked in no one is available to show you down to the locker room. I have a great sense of direction, but I was really confused in the darkness. The spa is a rotation of people. It's very busy. There is not clear communication. It's pretty confusing and just mass production. The cleaners are doing an excellent job, but they can't keep up with the demand so there are towels and bathrobes everywhere because people don't know how to clean up after themselves. Again, I should state that the cleaning people are working their tails off. Also, strangely, none of the bathrooms that I used in the spa had paper towels to dry your hands. They had tissues which does not work and or there was no hand dryer. There was one bathroom with washcloths to use for hand towels. I did see the Spa Director and he did mention that he was the Director many times to the general public and I really did not see him directing people in the way that they should be, he could also have trained his staff to be more attentive. There was a sound bath that I attended before my massage and it was moved into the pool area due to weather and there were screaming children in the background. Now both people are entitled to their time at the pool; the young families and Soundbath attendees, but I'm not sure mixing them is a great idea. For the price that you're paying the massage was mediocre at best. I'm not going to put the masseuse on blast, but she kept asking me to check in about the pressure. It was definitely way too hard. I told her that it was too hard and she didn't change the pressure. I now have bruises. You know....I just walked out of there, I spent a lot of money and I don't know it was eh...I will say that the lunch that I had there was excellent. It was probably top 20 meals I've ever had. I had the hamburger and truffle fries and the flourless chocolate cake. It's such a beautiful spot but I definitely think that they have to keep in mind that they're charging a lot and you have to feel like you're getting your money's worth. For me, it was fine for the day, but I would've been pissed if I was getting married there that weekend or staying there and paying for services at that price I just think that there should be more. I don't know thats my review. Eh...... and the busy season hasn't even started.

Beautiful views of the ocean. Warm atmosphere. Great food and excellent service.

Amazing place!! Amazing restaurant and amazing spa massage!! The best

Had a great time there at the Friends of Erin cocktail party this year

The last time I went Gurneys, was probably over 12 years ago. It was a corporate weekend getaway and I thought it was the best event I had attended with the company based off location, amenities and the resort in general. One week ago, I returned with my wife and kids for more than just dinner. A actual weekend stay, kids included. The kids included was something we were really nervous about since we gave the Au pair off that weekend. I didn’t remember Gurneys as a place that would be kid friendly. It worked out perfectly, thanks to the temperament of the staff, the resort itself and the off season. The staff was amazing with the kids and the pool was awesome. The recommendations to entertain the kids were spot on. Hopefully, we can double back soon or this summer as a romantic getaway without the kids.

We went for a weekend with our kids and truly enjoyed our stay. My husband and I also each had massages at the spa which were amazing. The bathhouse was wonderful. I wish we stayed longer!

Service at front desk and cleanliness was great.The rooms are a gamble! You never know what to expect. You can get a frightening 2 star motel room that is worn and not well maintained. We moved our room 3X for a two night stay. second room was better but not what we were expecting it was far from the main building. Third room was the charm, nice.We have been here in the past and always had beautiful rooms. This was an awakening. Not sure if we'd come back. We think corporate is pocketing all the profit!

Really disappointed in Gurney’s Montauk. We came in to see mould in the shower, and asked for it to be cleaned while we were at dinner. We returned to be told it was chipped paint that would be repaired after we leave. I am not a mould expert, but it certainly isn’t chipped paint. Eventually a maintenance person came with vinegar to clean the mould, and we were given a (downgraded) room, but just a really disappointing experience.

I stayed here last summer and forgot 2k sneakers in the room by mistake! I called multiple times and was told they never found them which is absolutely ridiculous. It’s not cheap to stay here and they have thieves working at their hotel. So disappointing.

Latin Americans are the ones who make our life facial by coming to vacation in this place where we live stressed from routine, excellent attention, kindness, cleanliness and order..

Went to the spa today. Had the best massage of my life. Sandra was amazing! She listened and was almost intuitive about what my body needed. Will be going back!!

My grade is 90. Really nice place. Only 2 nitpicky things. No hooks in rooms. Coffee ☕ not easily available in the early morning. The machine in the room is junk.

I just spent a winter birthday weekend escape here and had a much nicer time than I expected to be honest. The front desk staff, and everyone who worked here was very pleasant and helpful. The hotel is lovely and the food was exceptionally good for breakfast and lunch. Scarpetta beach was nice also. The highlights of our trip included the spa. I had a wonderful massage with Radi. He really listened to what I wanted and gave me just that. We really enjoyed the bathhouse also. I highly recommend you spend some time in here because it is a really cool experience. There are cold pools and hot pools and this steam and dry saunas an extra thank you to Javier from the bathhouse who made our stay a little extra special! We took advantage of the classes in the morning and the fitness center. The gym was also very lovely. I appreciated the abundance of towels and water bottles. My only criticism is the walls were very thin and the neighboring families woke me up extra early on both mornings so I didn’t get very much sleep. However, the bed and bedding is super comfortable and I really enjoyed being in those beds even though I didn’t sleep much!

Great time at gurneys

Stayed here to celebrate Valentine’s day and had the most wonderful time! Will greeted us at the front desk and provided excellent customer service. The resort is absolutely beautiful, we had a great room with beach views. The spa was fantastic and provided us the relaxation we were needing. Dinner was also delicious at Scarpetta’s. Definitely recommend visiting and will be coming back soon!

A simply lovely experience.

I had a great time here once again. It was very relaxing! I like the calm of the off season. Cynthia and Lynn were very helpful and friendly