RENAISSANCE ORLANDO AT SEAWORLD

Top Notch

In general, apart from it’s a spacious room, it was an unpleasant stay because of the following reasons:
1) Before I booked your hotel, I have called your hotel to check if there’s kettle in the room or to borrow from the hotel as booking hot water is essential reason for me to choose the right hotel! Your staff told me there’s no kettle in room but then we can borrow the kettle from hotel! Or we can asked for hot water, the hotel will bring up in our room. At the end when we arrived, upon check in, I have asked the front desk for borrowing the kettle! He told me that there’s no such services!! Meaning the one who answered my call earlier on was lying! Thereafter we asked for hot water to bring up to the room, they told me there’s no such service as well!!! I was so disappointed and mad as both are fake claims!! The front desk guy told me he could go to the kitchen and gave us some hot water to fill up our own vacuum bottles first. Will try to arrange more hot water to bring up later. It took them 2 hours to bring up until 2am! It’s ridiculous!!!!
(2) Whenever I called room services, no matter for requesting hot water , slippers in the following days, it always takes them at least 1-3 hours to bring to my room!! I called to complain but then at the end, they never picked up my call! I need to walk down by myself to ask for any room services in the next few days! I have to finally buy a kettle and water from Amazon Fresh to settle this ridiculous situation! I had never got such an experience before in any of the hotel even only 3 stars from my 20 years plus worldwide travel in the past!

For sure won’t choose this hotel ever again! I do not recommend anyone who is looking for efficient and efficient room services to book this hotel ever!

Great place. Clean rooms.

This is by far the worst resort I’ve stayed at in Orlando being a Florida resident. I’ve never been to a resort that didn’t have microwaves in the rooms or at least get on sent up to your room. The room was spacious enough to fit a lot of things in it. First of all upon arriving to the resort they had the worst valet I’ve ever encounter being that we were checking in these men were so rushy they didn’t even give us a chance to check in telling us we had to hurry and move our vehicles mind you we had to park our vehicle in self parking which you had to have an keycard to access the parking lot. I’m sure if we had men traveling with us the situation would’ve been handled way better. Secondly they charge a resort fee which it didn’t say anything like that on the website so it was kinda odd how they charge for parking and the resort fee. Then upon leaving the resort we ask for the cart because we needed to get our luggage down due to them not having enough employees on duty to bring one to the room but it’s odd because they were rushing us out for the check out but when we asked for it , it wasn’t really pleasant. Then we had to go get a cart so we asked if we could leave the vehicle so we could get our luggage down these nasty people threatened to call security because I wouldn’t give up my keys so they could charge me for valet when I wasn’t even using it. When I say do not stay here unless you want to get treated any kind of way and rushed out , I’m sure they won’t be in business long the rooms aren’t even up to date plus the bathrooms has rust around the tubs and the toilet flush so slow like it’s backed up! I honestly don't believe they change the air filters because it doesn’t get as cool during the night. The walls are too thin for people who have to be up early or for those who go to be late. I shouldn’t have to hear the doors slamming so hard , somebody beating on the walls or talking. Just a very tacky place to have in Florida especially for it to be apart of seaworld I’m disappointed. Will be telling any and everybody not to spend over a thousand dollars to stay at this place!

Rooms are from the 80s, restaurant staff bussed my table while I was getting seconds from the buffet. This hotel is a mess.