Retour à la fiche établissement EMIRATES HOLIDAYS

Avis EMIRATES HOLIDAYS

Avis des membres sur EMIRATES HOLIDAYS

3.4/5

28 avis

Rapport Qualité/Prix

Le sport en général

Trier par :

Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.

denis HOU

Visité en octobre 2024

agence à éviter !.....des menteurs !!

annulation d'un vol Emirates ....départ le lendemain donc.... pas de transfert à l'arrivée ( pourtant payé )....une nuit d'hôtel en moins .....réclamation faite :on me balade ....en fait il y a usurpation d'identité ;cette société n'a rien à voir avec la compagnie Emirates ,comme on pourrait le croire ! aucun intérêt à partir avec cette société , Lastminute est bien moins cher , et très très fiable !

fute_678978

Visité en août 2024

L'agence est une agence d'escrocs tout simplement. Aucun remboursement depuis l'annulation de mon voyage il y a 5 mois. On me balade au téléphone en me disant que mon remboursement va intervenir sous 7 à 10 jours, on me dit qu'un responsable va me recontacter sous 48 h... Rien, il ne se passe jamais rien. La stratégie est simple de leur côté : laisser pourrir la situation et ne rien rembourser. Le préjudice est considérable : 5500 euros ! Éviter cette agence à tout prix. Voyagiste n'est pas leur métier, clairement. Il encaisse et au moindre souci c'est silence radio.

Anrhony

Visité en avril 2024

La pour encaisser c'est tout

Voyage payer 14500e pour dubai 10 jours en passant par ce voyagiste. Vol annuler par emirates au dernier moment on a perdu 2 jours de voyage, sa a gâcher nos vacances . Aucun geste de leurs part. Je paye 10 jours de vacances je veux 10 jours pas 8.... première et dernière fois chez eux . Aucun geste commercial Aucun décalage réponde durement au téléphone lorsque un problème arrive

Lucretia G.

Visité en mars 2024

My flight on Emirates was great, however my hotel accomodations were not what I expected booking an Emirates vacation package...I expected Emirates to partner with a hotel that meets their level of service.. The Grand excelsior was a dump... the curtains were dirty and had a hole in them, the shower had mold, coffee stains on the wall and carpet the room hadn't been cleaned in weeks there was visible dust on the nightstand and it smelled like mildew. I advised the front desk of my concerns for them to tell me that they can switch me to another room, if another room was available why put me in that room to begin with After flying for 13 hours and not being able to check in until after 3pm getting the worst hotel room imaginable I checked out and went to another hotel Emirates is now telling me there's nothing they can do to rectify this issue. Unacceptable Emirates and I'm telling everyone I know that your company values money over the vacation package
experience you claim to offer

#emiratesvacations
#Grand Excelsior Hotel
@emiratesvacations

Giacomo J.

Visité en février 2024

I was expecting a lot more. Maybe too much.
Disappointed on arrival but after adjusting my expectations, everything turned out to be just fine!

Doloreza K.

Visité en février 2024

When you think emirates holidays you think u will get the same service as emirates airlines but that’s a big NO. We had a problem with my visa and we had to change our date and they said its not possible and its mention is not flexible but there’s nothing mentioned, however with so many emails and phone calls they finally changed the date but of course with having to pay a good amount of money however that’s nothing compared to what u get. We did book full board and our package was as not cheap and we expected a stress free holiday but we are just being treated like they gave us a free holiday and having the worst room, no soft drink included in the full board which i never saw it before, and only some selected food we can have so we are paying again extra as u cant go in holiday and eat the dame food for the last 10 days. The other thing when you book for a child above 2 years old u are being charged for a full price same as an adult but the hotel actually accommodates children free from 6 and below so imagine ….and as this is not enough u can only chose one dish for ur child so ur child cant have any juice nor desert. Honestly i have no words and i hope someone can take action of this company which am not even sure is part of emirates cant be coz emirates will never treat their clients in such shameful way. PLEASEEE ANYONE THINKING TO BOOK WITH THEM DONT DO THE WORST MISTAKE OF YOUR LIFE PLEASE.

mary n.

Visité en février 2024

Its was calm and amazing place to be..

Eyobed G.

Visité en janvier 2024

Its a big shame for such company to leave a guest away at the last day, Actually your nasty service started day 1 with uncomfortable transport cars and some misbehaving drivers since your point is collecting money we have seen that you have no care for customer service. For next time visit, we will make sure that we don’t use (Emirates Holiday) this nasty tour company or not to refer to a family or friend!! Thank you for the nasty and disrespectful service!!!????????

Rohit K.

Visité en janvier 2024

Highly recommend booking holidays with Emirates Holidays.
We have just returned from our trip to Maldives and it was a dream.
Heartfelt thanks to Leethiya who was our consultant for her recommendations which made my choice really easy.
Thank you Emirates Holidays !!
????????????????

Jackie W.

Visité en novembre 2023

Hussan was so patient and helpful.

Asma B.

Visité en novembre 2023

Staff are friendly very helpful specially Ahmad Darwish.

TK S.

Visité en novembre 2023

Please be careful about this company!!
They can easily change what is confirmed and written in the travel voucher after your booking!!
I have never thought Emirates group cheat the customers.

Eslam

Visité en octobre 2023

Friendly staff and good packages

Deblinasaha5232 S.

Visité en octobre 2023

Nice view

Ali S.

Visité en septembre 2023

للاسف تواصلت مع طيران الامارات علئ الهاتف وكان معي بطاقة خصم لطيران الامارات ولما سالتهم يعملو لي الخصم عن طريق الهاتف او الموقع عندهم قالو بخصوص بطاقات الخصم لازم تروح الافرع المهم وصلت الفرع وتفاجات ان الخصم عندهم مافرق غير خمسين درهم مع انه نسبة الخصم عندي من 12 الى 20% وكنت مشيك على الاسعار في موقع الطيران الرسمي وحسبت نسبت الخصم علشان كذا رحت للموقع لاني شفتها تستاهل ولكن للاسف ماعرف كيف حسبتهم في المكتب

Sanjida S.

Visité en août 2023

Great

Mohammed A.

Visité en août 2023

Nice website for booking holiday

Mohammed A.

Visité en juillet 2023

خدمة ممتازة

Sesoo (.

Visité en juillet 2023

Leethiya is excellent she really gave us a good package.many thanks ????????????

Hicham A.

Visité en juillet 2023

Great service Mrs Rashida has been an absolute pleasure to deal with .

Ankit M.

Visité en juin 2023

The worst kind of experience I have faced booking through this agency, no valuable information is provided which led to a harrowing experience and missing of my flights.

Nazita M.

Visité en juin 2023

There is one sales manager in Jumerah office, her name is Naila - I highly recommend her to book any tours, especially Indian ocean destination like Maldives etc - her recommendations are top! just ask her if there shall be any permits done etc to enter the country - she will really help you!!!