HILTON GARDEN INN * * * *
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Hôtel 4 étoiles à Bordeaux offrant un bon rapport qualité-prix, un restaurant, un bar à vin et un corner de vêtements.
Installé dans l’ancienne Halle Debat-Ponsan, cet hôtel 4 étoiles très design présente de nombreux avantages : il est à 5 minutes de la gare de Bordeaux Saint-Jean et des transports en commun. Les chambres contemporaines sont décorées avec goût, et les suites disposent d'une superbe vue sur la ville. Babette concept store est à la fois un restaurant, un bar à vin, un corner de vêtements et une galerie d’art… Il est accessible directement depuis l’hôtel tout au long de la journée, et propose différents services de restauration. À découvrir !
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Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
My Experience at the Hilton Garden Inn in Bordeaux was a nightmare to say the least. During the second day of my stay at this hotel, I returned from a full day of working as this was a business trip to find my card not working on the lock. When the receptionist explained that my lock had been broken, I proceeded to find that all of my money had been stolen. The hotel not only did they not provide me with a secure door, but proceeded to allow people into my room without my concent. Moving on, after the incident was reported, the hotel managers chose not to help me, but disrespectfully accuse me of having no proof, even if they spotted multiple people in my room without my knowledge. This was a clear case of theft, in which the hotel didnt offer any assistance, but only disrespectful suspicion on my part. A similar incident was reported 2 months ago,where jewerly was stolen. I urge you not to visit this hotel, as it is clearly an unsafe environment where there is a pattern of theft for which the hotel knowingly allows. From the general manager to the reception manager they all only offered condescending comments and 0 customer service. Antonin, the reception manager went further, telling me to go to the police station, emphasizing that the wait is 5 hours. To me, a foreigner, on a business trip there to work.
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Despite booking a double room nearly 2 weeks in advance, we ended up with a small Queen room, which only had a 150cm bed. Not the end of the World, but it turned out that the mattress was simply awful, such that both got backache.
We changed Hotels as soon as it was practical to do so.
Spacious multi purpose dining room serves good quality simple food from a daily menu. Modest portion sizes.