Overall good. Excellent location and service from reception and good service in the bar and for breakfast. I had two rooms and both were cleaned well apart from on arrival and in subsequent days finding that the floor towel for the shower was damp. Also the room cleaner does not refill water in the rooms or replace coffee pods - daily - you need to take your water bottle to the ground floor and get coffee pods from reception. Also queries I sent before arrival were not answered such as whether there would be an iron in the room (there was no iron). Finally, the bathroom has semi transparent frosted glass so with the light on it does not feel very private.

Posted a review with some pictures on Jan 2024 of my stay in Dec 2023 on TripAdvisor (account: Purnadi Kertonugroho)

“As usual, every room in probably every hotel in Paris with less than 5-star, is small :)
But this hotel looks much better as compared with other hotels I ever stayed such as Hotel Pavillon Monceau, Hotel Gaston, Hotel Mercure Paris 19 Philharmonie La Villette, Hotel Mercure Paris Ivry Quai de Seine (but of course, not to be compared with Hotel Paris Marriott Champs Elysees, which is the top of all that certainly comes with a cost of 5-star hotel).

In any case, this hotel is actually no different from other hotels in Paris in its class, but somehow it brings a satisfaction.

Breakfast is good with standard food as many others (croissant and other breads) but it has a hot meal option which is not too bad as the menu, at least, changed 3 times during my 5-6 days stay. The room for breakfast is quite spacious as well, considering how small hotel rooms in general Paris. The decor of the room is quite attractive too.

They have coffee machine which runs all-day and free of charge. The same goes for hot water or normal/sparkling water tap located in the breakfast room. This is very convenient and the only hotel I ever stayed in the past that provides such. Excellent!

My room has a small balcony which may not be sufficient for sitting but nice to have an outdoor view to the neighbouring area. Probably it will be nice during a time other than winter to stand on the balcony and watching around.

The only thing I probably slightly dislike is the bathroom which has no door and it makes the floor wet after every shower. Not a big deal, but it would be nice if it can be closed.

The walls between rooms, are probably the same everywhere, quite thin and noise travels around, but during my stay, it was relatively calm and quiet, perhaps guests who were staying are working people who needed to work the next day so everyone has a sort of similar sleeping time. Probably :)

My room is for a single person to stay, but the hotel looks to have option for a bigger size which can accommodate a family which I definitely will try the next time I visit Paris.”

Manque d’hygiène dans la chambre. Poussière, humidité, trace marron dans la salle de bain. Tasse à café avec trace de rouge à lèvre. Chambre un peu petite pour un 4 étoiles.

Hi,
I forgot my Burberry Trench coat (black Mens) in the room 410 where I stayed at for one night on April 2. I called once I checked out to see if I could pass by to recuperate it, and to my astonishment the team informed me it wasnt there anymore….It vanished. Someone on your team now has a new Burberry Trench worth €1,800. I am posting about this on Truatpilot and Google etc. I’ve never heard of something like this.

j'y suis aujourd'hui le 02-04-2024, chambre 605. hôtel décevant. La ventilation dans la salle de bain est insuffisante. Du coup, ça sent le moisi dans la chambre, limite odeur "pipi de chat". je ne sais pas si je vais réussir à dormir.....

The staff are rude! The room is not clean! I don't understand why so many people in the reviews say the hotel staff are friendly. On the first day of our stay, we found out there was no hairdryer in the room, so I immediately called the front desk to report it, and they promised to bring us a hairdryer within ten minutes. However, almost an hour had passed and it still hadn't been delivered, so I had to go down to the front desk myself, where he finally took one out of the office. But this hairdryer was broken and also made all the sockets in the room unusable. When I went back to the front desk to explain the situation, I was told "ten minutes" again. I don't know what the staff were busy with; he was just happily chatting with another staff member. Unsurprisingly, after half an hour, no staff had come to check, so I had to go down again, and he just said he had forgotten, without even an apology. Additionally, the pipes in the room were leaking, leaving the bathroom all wet. There were also blood stains on the pillows in the room. I don't know how this hotel was rated four stars.

The hotel's theme is really unique and interesting for a Best Western group hotel. However the size of the room would only suit business needs or solo travelers looking for convinience.

IF you are looking for space, this isn't the hotel for you, but the general cleanliness of the rooms, and the quality of the service in the hotel was good. The space on the 1st floor is comfortable and unique with the "library theme", extending this vibe to the room where I found a Proust book.... being a Kurt Vonnegut fan - not my kind of vibes to be honest, but hey we are in France so it's very fitting.

When on business I would probably stay here again, but it really depends on the price. Generally I find the quality of hotels in Paris not as good as other metropolitan cities when considering the cost/quality ratio, but am happy with what I got for the price I paid. Much better than most chains in Paris by a significant margin, but I didn't stay in their exquisite rooms - so maybe there is something more special offered there.

Absolutely loved the accommodation. Bed was so comfortable and the room had a bath.

Chambre moyennement propre. Accueil très moyen suite à un problème technique de leur part. Une empreinte de carte qui est passé en débit sans nous informer. Première nuit passée avec un chien en face de nous qui a aboyé la nuit…

Très sympa

very good service, very friendly hotel staff, very good location

L'hôtel est très bien les chambres ne sont pas très grandes mais bien aménagées et bien entretenues
Un point noir malgré tout les chambres sur rue sont assez bruyante il est dommage que l'isolation ne soit pas à la hauteur

Comfortable hotel in a nice suburb walking distance from major attractions. Room was not spacious but suitable for a short stay in Paris. The bathroom glass door however does not provide much privacy. Also the bed was right in front of the bathroom.

Love this hotel, lovely rooms, perfect location, great staff.

Un rapport qualité-prix remarquable ! Un personnel généreux de petites attentions. ça fait toujours plaisir.

Great location and very friendly staff! The room was quite small but good enough. I personally do not think the breakfast is worth 19 euros per person.
Our sofa bed wasn't made and the TV didn't work, so that was quite a bummer. We did get free cocktails for the bed not being made for us, so that was really lovely!

Séjour extraordinaire avec une équipe attentionnée et réactive
L’emplacement top

Tout a été parfait durant notre séjour à l'hôtel Le Swan : la gentillesse du personnel , le petit-déjeuner varié et très bon dans une salle bien décorée . L'hôtel est proche des stations de métro . Nous recommandons .

Très bel hôtel, la salle des petits déjeuners est magnifique !
Les chambres sont spacieuses et très propres, cependant petit bémol sur l'insonorisation.
Idée ingénieuse de glisser un livre dans les chambres, cela permet de redécouvrir le plaisir de la lecture des grands classiques!
Les gros bonus : des produits de toilettes de qualité, un personnel très poli et l'accès à l'intérieur de l'hôtel est sécurisé (besoin de la carte magnétique pour appeler l'ascenseur notamment)

Accueil très sympathique.
Je pense continuer à venir chez eux et recommandé cet hôtel littéraire à mes amis et collègues de travail.

Le principal atout de cet hôtel réside indéniablement dans sa situation géographique privilégiée. Cependant, il est regrettable de constater que le nombre d'étoiles attribué ne reflète pas véritablement la qualité de l'établissement, car il ne correspond en aucun cas à la catégorie 4 étoiles. La prestation de service semble fortement dépendre du personnel présent au comptoir, entraînant ainsi une inconstance dans la qualité des services offerts.

En ce qui concerne le petit déjeuner, bien que varié, il laisse à désirer sur le plan de la qualité. Les cafés provenant d'une machine automatique, les jus industriels et les viennoiseries décongelées contribuent à une expérience peu raffinée. De plus, des préoccupations d'hygiène ont été soulevées, notamment avec des pains manipulés par toutes les mains des clients et des pots de confiture dégoulinants. L'absence d'un standard uniforme dans le dressage des tables et l'attention limitée du serveur envers les clients ne font qu'accentuer ces préoccupations.

Les chambres, malheureusement, se caractérisent par leur exiguïté, et le plus grand reproche concerne la qualité de la literie. Les matelas, d'une dureté notable, ne répondent pas aux normes de confort attendues dans un établissement hôtelier. De plus, des lacunes importantes sont observées en matière de propreté, avec des joints de la paroi de douche noircis et des joints de la douche jaunis. De plus, nos draps de lit présentaient un trou, ajoutant à la déception globale de l'expérience. Ces défauts, qu'ils soient d'ordre hygiénique ou matériel, contribuent à ternir davantage l'image de l'hôtel et soulignent la nécessité d'une amélioration significative dans les normes de propreté et de maintenance.

Great hotel. Great location. Great staff. The rooms could do with some more storage tbh; drawers would be good. The wardrobes are quite small and very shallow. Apart from that, I loved it.

Hôtel raffiné et très bien placé.
Belle chambre, petit déjeuner exceptionnel et très bon accueil.
Je recommande.

Sehr schönes Hotel mit Flair. Der Service ist super. Alle Mitarbeiter sind außergewöhnlich nett und stets hilfsbereit. Unser Zimmer hatte einen traumhafte Aussicht auf Sacre Coeur. Das Frühstück war reichhaltig. Alles in allem hatten wir wunderschöne Tage in Paris. Jederzeit wieder.

Ein sehr gemütliches, sauberes Hoteel

De passage à Paris pour une nuit, j'ai réservé en dernière minute une chambre au Swann. Discret hôtel de l'extérieur mais quel concept magnifique. Tout y fait référence à l'œuvre de Marcel Proust. Décors magnifiques, chambres confortables et parfaitement insonorisées. Personnel prévenant et chaleureux. Le prix peut paraître élevé, mais ce quatre étoiles le vaut bien. A deux pas de la station de métro Europe, dans un quartier où abondent libraires et luthiers...