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Avis HÔTEL MATHIS Paris
Avis des membres sur HÔTEL MATHIS
3.9/5
41 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
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Les meilleurs à Paris et autour
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TERRIBLE SERVICE, POOR ROOM STANDARD AND DISHONEST BEHAVIOUR
Extremely HORRIBLE experience. There was ZERO transparency regarding minibar charges — nothing was clearly displayed, and no one informed us at any point. When we questioned the charges later, the manager even said, “Why didn’t you ask?” That’s not how hospitality works.
At checkout, no one asked whether we had used anything from the minibar, but after we left, the hotel QUIETLY charged our credit card without any notice or approval. When we returned to dispute it, the manager was NOT HELPFUL AT ALL, just outright REFUSAL to everything we requested. Not even once trying to understand or assist.
We even brought back the untouched minibar items, but they refused to accept them. With no clear pricing and no communication, this felt deceptive and DISHONEST. Not once did we feel welcomed or respected as guests. We even mentioned that we would be leaving a review online, but they clearly didn’t care and told us to do whatever we wanted — an SHOCKING attitude for a hospitality business.
On top of that, the room was extremely small, poorly ventilated, and uncomfortable. For the price paid, the living environment was far BELOW expectations. This kind of lack of transparency and low-quality accommodation is unacceptable. I strongly do not recommend this hotel to anyone, especially international travelers who might not expect such HIDDEN TRICKS.
The hotel’s location is excellent, and all the staff were incredibly kind and friendly. The rooms were generally very clean and well-maintained. For example, unlike many other places we’ve stayed, the Nespresso machine and kettle in the room were spotless and limescale-free :)
The beds were quite comfortable and the sheets were perfectly clean.
The only issue we had was the sound insulation between rooms — if you're a light sleeper, you might hear conversations or even the coffee machine from the neighboring room as if it were in your own. But if that doesn’t bother you, I think it’s a great hotel overall.
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Pros: The hotel location is phenomenal. If you are willing to walk, there is plenty to see nearby. Within 30 minutes of walking you can get to Louvre, L’Orangerie, Arc de Triomphe, Grand Palais, Petit Palais, Musee d’Orsay, Rodin Museum, and Eiffel Tower. There is a park on the next block over. You can pick up grocery store food at Franprix two streets over or walk a little further to get to the bigger Monoprix grocery store. Several restaurants of different types are in the area.
The staff were welcoming and friendly. We had the pleasure of having Leon greet us on arrival. We arrived to the hotel around 10am, well before check-in. He was able to hold our bags at the hotel until we were able to check-in around 2pm. This freed up time for us to walk around for 4 hours without dragging our luggage around. Very much appreciated! Over the few days we saw him he always asked how the room was, pointed out the umbrellas at the front door that we could use when it was raining, and answered any questions we had. We were disappointed we didn’t see him the last few days of our stay. All of the front desk were polite when we saw them. Housekeeping was also wonderful.
The hotel key is a physical key on a heavy keychain that must be left at the front desk whenever you leave the hotel. At first this seemed odd, but it was actually a great idea. I never had to worry about losing the hotel key or have to deal with an electronic key card not working. It also lets the housekeeping staff know when you are out of the hotel so they know when they can clean your room without having to knock and disturb you.
The TV had “Videos On Demand” that gave you a selection of various genres of movies you could watch in English. Just keep in mind the descriptions are still in French so you might need to google it on the WiFi to know what you’re looking at. Also for some weird reason if the movie had text at the beginning to give backstory it showed up in French (this happened with Antebellum and another movie we watched). The TV channels are only in French, but we were perfectly happy watching movies so this wasn’t an issue for us.
Our room was an “Elegance with shower and balcony.” It let us choose to have two twin beds or one double bed. The room was a great size and offered nice amenities. We had a safe, robes, slippers, mini fridge with paid drink options (free waters), coffee station, bathroom toiletries (shampoo, conditioner, body wash, vanity kit, shoe shine sponge, shower cap, lotion), a corkscrew, and extra pillows in the closet. We brought the table in from the balcony to use as a tv-tray to eat and watch movies at the same time. Housekeeping kindly wiped down the table and kept it inside the room for us since they knew we were using it.
Cons: The table and chairs on the balcony fit out there but there was not much extra room. This would have been okay, except one chair was wobbly. I’m not sure if this was from the concrete being uneven or the chair legs not being even, but I didn’t feel comfortable sitting out there because I felt unstable in a wobbly chair on such a tiny balcony. (We still stood on the balcony, just didn’t use the chairs.)
Paris was in the mid-60’s (Fahrenheit) when we arrived. Since it was still considered Winter, the hotel is only in heating mode and air conditioning was not able to be used. The lowest setting on the thermostat was 16 degrees Celsius (61 Fahrenheit); the options were to keep it at 16 degrees or turn it off. Coming from a cold climate, the room felt very hot. We tried opening the door to the balcony to get fresh air in during the night; that made the temperature perfect but ended up being extremely loud due to street/traffic noise (a few sirens, a trash truck, people walking down the street talking loudly, etc.). We used earplugs on night 2 and it drowned out the noise. Things cooled down later in the week, so the temperature of the room wasn’t an issue for us after the first couple days. The website lists the heating/cooling dates if this is a concern for you (we saw this after).
Zimmer sind ok. Leider war ich im 1. Stock zum Innenbereich und hier sollte man kein Fenster öffnen. Laute Geräte und Ausblick entsetzlich dreckig.
Ich wollte abends ein Freund mit auf das Zimmer nehmen, weil die Bars rundherum schon geschlossen hatten. Der Nachtportier hat ihn in sehr unhöflicher Weise rausgeschmissen und uns beschimpft das es nicht erlaubt sei. Eine Art und Weise mit Gästen so umzugehen ist kein Service und auch kein 4 Sterne Hotelservice.
Update 10.3.25
Habe das Hotel nochmal gebucht mit einer besseren Kategorie
Der General hat mir ein Update gegeben. Zur Straßenseite . Sehr schönes Zimmer mit kleinen Balkon und seitlichem Blick zum Park.
Der General ist sehr freundlich und hilfsbereit .
Le personnel très gentil, les chambres très belles, rénovées, très propres et spacieuses pour Paris !
Très bien placé, au pied des Champs Elysées et très beau quartier.
Une adresse à noter et à ne pas oublier!
Je recommande vivement pour un petit séjour en amoureux ????
I would like to start off by saying, the hotel itself is great, rooms are great and modern, the space is clean, and the location is amazing.
The daytime staff was also amazing and helpful. However, the night concierge...I do not even know where to begin. I do not even know if it would make a difference. After seeing numerous negative reviews regarding the night concierge, and then seeing that he is still employed, is quite mind boggling. It very clearly shows that management is not concerned with the concerns of their guests.
The night concierge is the MOST RUDE human being, who works in the hospitality industry, I have ever encountered. His tone and demeanor almost make you feel terrible for even asking him a question or bringing up a concern.
At the time of booking, my husband and I were unsure if a friend would be staying with us as well. However, we still booked a room that can comfortably sleep 3 people. At the time of check in, we arrived with our guest. The way the night concierge looked at us, you would think we came to cause trouble. He informed us that because our guest is not on the reservation, he is unable to stay. Okay, we did not know this policy in advance and we apologized. We even offered to pay any fee that would be associated with our guest staying with us. Mind you, on Expedia, the room is listed as sleeping 3 people, any 3 people, regardless if they are a child or adult. The night concierge did not want to be bothered and forced my husband to pay for a separate room, mind you, it is 11:00pm at this point. We are exhausted from travelling all day and the night concierge just wanted us to go away. It seemed he could not be bothered to offer any other solution or be helpful at all.
The next night, we had 2 guests that wanted to come up, not stay in, just come up to grab a few gifts and leave. The night concierge said "absolutely not, that is not allowed, they are not welcome". I am a PAYING customer, they are not staying overnight. Ridiculous. Based on the reviews, this is by far not the worst interaction a guest has had with the night concierge. The fact of the matter is that if management does not care how this person interacts with guests, what else are they not caring about?
Something to consider. Extremely rude and unhelpful person. Made our first night in Paris absolutely dreadful.
This is by far the best hotel we’ve ever stayed at in Paris. The rooms are beautifully designed, spacious, and incredibly comfortable—a rare find in this city. The management and front office staff are absolutely amazing, going above and beyond to ensure a perfect stay. The service was impeccable in every way, with attention to detail that truly made us feel at home.
As for the location, it simply doesn’t get better. Everything you could possibly want to explore is conveniently nearby, making it the perfect base for a Parisian getaway.
There is absolutely nothing to complain about. We cannot wait for our next visit to Paris, and there’s no doubt—we’ll be booking with Hotel Mathis again. Highly recommended!
⭐️⭐️⭐️⭐️⭐️
Más allá de intentar buscar cómo resolverlo o por lo menos quitar algo de la mala experiencia, su actitud altiva hizo que nos fuéramos con muy mal sabor de boca.
We expected a relaxing stay at what we thought was a reputable establishment, but what we got was a complete disaster. The room was advertised as a large double bed but only allowed for one person. All rooms in Paris tend to be small for double rooms, but they claimed this was against their policy.
The concierge was dismissive and completely unprofessional, leaving us with no choice but to find another hotel late at night. No refund, no empathy—just outright refusal to assist. Management’s attitude the following day was just as bad. Paris has so many wonderful hotels—this one doesn’t deserve to be on your list.
I have never had such a bad experience at a hotel. We booked a room clearly advertised for two guests, but upon arrival, we were informed only one person was allowed. The staff were unbelievably rude and refused to offer any solutions or alternatives. No refund, no help—just blatant dismissal of our concerns. We tried asking to pay extra to make sure the second guest ( my husband) was allowed to stay. They still refused and told us it was our problem.
To make matters worse, this all happened after midnight, leaving us stranded in a foreign city with no place to stay. I’ve read other reviews that echo similar issues with this hotel. Save yourself the trouble and avoid at all costs. A hotel with such poor customer service does not deserve your business.
The hotel itself is in an ideal location for getting all the tourist attractions within walking distance and the metro is a 1min walk away.
We could not recommend the hotel anymore, it was just fabulous. The staff were absolutely excellent and so helpful. We would recommend to anyone travelling with children. Make sure to try the coffee shop too!