LAGOON ATTITUDE

Myself and my pregnant partner have just left Lagoon Attitude after a 9 night stay,
After an early mix up with our room which was completely down to British Airways error, the staff were so accommodating to our every need particularly Rajah, Lily and the rest of the reception staff allowing us to upgrade to our whirlpool suite very smoothly. This is a truly beautiful hotel which matches its surroundings. The food was the biggest highlight, every day without fail, even the buffet food was top quality. Lemongrass, and the coral restaurant provided some of the best cuisine I’ve ever experienced, and the staff also added to a great experience. There were plenty of activities to do provided by the hotel for free including snorkelling which we enjoyed, other than this there are plenty of areas to lounge around which multiple pools and beach areas. A struggle to come up with anything negative about this hotel, if I had to say anything it would just be that the evening entertainment could perhaps have a little more variety (not just singers and dancing) and the rooms could possibly use a tiny bit of attention to detail in terms of upkeep I.e minor damage to blinds etc. But those extremely small minor details do not take anything away from this 5/5 hotel

Notre séjour de 13 nuits se termine malheureusement aujourd'hui. Mon époux et moi avons passé un sublime séjour à l'hôtel. Nous ne pouvons qu'être élogieux vis à vis du personnel qui est plus qu'attentionné. Même dans des hôtels plus luxueux nous n'avons pas eu d'aussi bon accueil!
Un grand merci à reena et nessene du restaurant KOT NOU et bien sur à tous ceux qui ont rendu ce séjour inoubliable. Merci également à Manoj, le taxi qui a aussi été un guide.

tl.dr - great location with good infrastructure, activities and amazing concerts, right now it needs to improve a lot when it comes to service levels for a 4 star resort.

When you book a 4 star resort you expect it to be very good without being luxurious. Specially in a country that has a strong reliance on tourism and hospitality the quality level should be great.

Unfortunately it is far from it and for the first time after travelling worldwide to these kinds of places we are writing a less positive review.

We already provided detailed information and even suggestions on food, rooms and activities so we'll take the general review to leave suggestions about the overall service that can be used by either the hotel and future customers.

1. Welcome the guests with a tour of the hotel and services (if they arrive late book one for the next morning). Show customers around with a quick tour of the resort, explain services, provide a list of all that is included on each package and how much is the supplement (you can use the website you have for customers that is very good but not explained at all on arrival). Don't forget anything,leaving things out means either bad customer experience or losing revenue streams. We had the worse welcoming ever (and also the worse check out) we were basically dropped at the room with few explanation, so we had to figure it all out.

2. Train and motivate the staff to always be happy and eager to serve. Say hello when a customer goes by makes a difference and it should be something that from managers to gardeners and waiters should always happen. The customers should also be kind of course ????
Also important is to have staff that is attentive to customer needs, we asked for scrambled eggs without dairy and a uggly face was the response. Serving food should be done with love because that passes on to the customer, clean benches, beautifully presented plates and counters, food cooked with care and served with a smile that makes a good day from breakfast to dinner.

3. The resort needs better communication and training and I'll leave that one to managers. Each team should know very well their own tasks and also should be interested in the tasks of adjacent teams in order to direct customers to the right person or place. Things like one service telling the customer that the other is not working properly or doing their jobs correctly should happen. You are all a team even if you work in small groups.
A few examples of bad communication:
A. We called reception on the first night to check until when was the breakfast, got told it was until eleven, we we arrived at 10.30am buffet was closed, turns out there was different types of breakfasts.
B. Went on a tour and the pickup was at 7am. We ask the restaurant how to get breakfast the next morning, they told us to go to the reception, went there and they told us there was no need, we could get early breakfast. Went to the early breakfast at 6.30am and the only food options were coffee, milk, yoghurt, caloric pastries and cake (really bad options).
C. We booked a dinner at the Coral restaurant and when we arrived we got a menu with very few options. We asked why and got told that we were in a honeymoon package dinner which was automatically booked. Well we booked it so it was no automation and if we were getting special treatment at least we should have known. Another lost chance to promote a good customer experience.

Some final considerations and suggestions:

1. Water should be free in any package, charging for water with tips added and having water for free the rooms and in the little counters around the resort does not make sense all together.

2. Use the website to deliver good and up to date information to the customers

3. The Boutique needs to have more food options like snacks and other things (fruit, ice cream, local products - check Yovicooks ????) . It is already good, make it better and promote it. It is profit and customer experience once more.

4. Towel cabana is too far from the main pool or the Boathouse.

Super hôtel Lagoon Attitude avec une qualité de services irréprochable. Nous remercions Annick et Tanuja pour la qualité du service de chambre. Beaucoup de choix au buffet, plusieurs restaurants qui permettent de goûter les saveurs mauriciennes. L’hôtel est très bien équipé ce fut un plaisir.

Quel merveilleux séjour à l’Hotel Lagoon Attitude, le paradis terrestre existe réellement, il se trouve à l’Ile Maurice !

Un grand merci à l’ensemble du personnel du Lagoon Attitude qui a rendu ce voyage si extraordinaire ! Un accueil chaleureux, des attentions personnalisées à longueur de journée, des sourires sur tous les visages que l’on croise ! Rien à redire !

Spécial remerciement à Kévin, le responsable de l’hôtel qui a œuvré tout au long du séjour pour s’assurer de notre confort et bien-être !
Nous n’oublierons pas le sourire de Carine de la réception ; la bonne humeur des animateurs sportifs Andersson et Kheswar ; le professionnalise des masseuses Gloria et Sharmine et l’accueil de Mala, leur responsable du SPA POZ ; la passion des fonds marins transmise par Vashish ; la gentillesse de Nathalie à l’accueil de la cabane de plage.

Nous nous sommes régalés tout au long du séjour autour des différents points de restauration.
Mention spéciale au KOT NOU avec
Veeky responsable du restaurant, Pamal
Julien et Shalvany pour leur service irréprochable et à Tina cheffe du Kot Nou pour ses mets délicieux.
Nous avons passé un agréable moment au restaurant de fruits de mer, dans une atmosphère très romantique.

Et en prime, cet hôtel s’est engagé dans une démarche éco-responsable pour la préservation des ressources de notre si belle planète Terre ????

Si nous séjournons à nouveau à l’Ile Maurice, nous serons heureux de retrouver toute l’équipe du Lagoon Attitude, où nous nous sommes sentis mieux qu’à la maison !

Encore mille mercis, nous avons quitté l’ile le jour de nos noces de Corail, mais nous emportons dans notre cœur les visages souriants de chacun.
Sonia et Ludovic SAVINI (France)