LUX GRAND GAUBE ^*

Service lent , cuisine médiocre

- Just returned from a week in Mauritius, staying at the lovely Lux resort! Overall had a fabulous time, the resort grounds are beautiful with the most pristine private beach. Shout out to particular staff members who made our stay really memorable - Reedoo who manages the beach beds and service - so accommodating, friendly and funny! Sun who works at the spa - she is the sweetest and most welcoming. Ludo doesn’t work for the hotel but he provides private boat tours from the beach and he’s great!! The resort has a lot of facilities that are such a nice touch. Especially loved Beach Rouge restaurant - food is fabulous (recommend the seafood platter), and the setting on the private bay is gorgeous. We ate there twice in 6 days. Live cooking breakfast was great and the fresh fruit room was awesome.

- That being said, there are definite areas for improvement. The rooms are lovely but quite dated. They could be far cleaner. Our bathroom was smelly. Dust where there shouldn’t be and sheets and towels really didn’t smell fresh. We had a very stinky drawer in the room where glasses were kept - not great.

- Service is not 5 star and really needs improvement. Not everyone is so welcoming, language was a huge barrier - even while trying to speak either French or English. I appreciate creole is the local language but while working at a resort with international clientele, it’s unexpectedly hard to communicate sometimes. I can see a lot of the staff are very young and could benefit from proper training and management. Service is far too slow and some staff members are rude.

- The Buffett dinner was bad - cold food that was generally not very tasty. We only ate there once.

- Adults only area really needs some love. It’s a little too quiet and feels totally forgotten about. It’s a shame the rum bar is only open for tasting because it’s in an ideal location and the hotel’s instagram stories make it seem like it’s open for drinks all the time! Quite misleading.

- The creole smokehouse was never open for dinner despite stating that it is - also a disappointment.

- One concierge member recommended going to Nando’s in Grand Baei for dinner - for a hotel of this star rating, I found that ridiculous. The same person also messed up a tour we booked via the hotel to Isle aux Cerfs, which they did make up for by giving us a free dinner, but it was a real disappointment to waste a whole day of our holiday on a tour that was truly terrible. Apparently we ended up with the wrong tour operator and he tried to blame it on the taxi driver who dropped us off. Really not good enough. Everything should have been explained and organised properly. We ended up on a packed boat with terrible food and only spent one hour on an island which took ages to get to. Recommend booking private tours without the assistance of the hotel, which is not great for a supposed 5 star resort.

- booking taxis via the hotel is insanely priced. Talking London prices. Hotel clearly marks up the cost by a huge margin and customers have to pay for that.

- I agree with some of the other reviews that the beach is murky, but found this to be the case in other parts of the island too. So not sure it’s specific to this hotel!

- Overall it is a lovely hotel and we had a great time but these are important details that make a difference and would put me off staying again. I would definitely say this is not a 5 star hotel - more like a 4 star or perhaps slightly less.

المكان جميل

الاخت الينا شكرا لها جدا متعاونه و خدومة كان فيه مشكلة صغيره لكنها اعطتنا ترقيه للحجز ????

To be completely transparent, our stay at the LUX Grand Gaube did not start off smoothly. The person checking us in failed to schedule our honeymoon activities for us and did not explain the resort to us at all. We were left in the dark until we bumped into other honeymooners at the resort the next day who filled us in.

We found ourselves playing catch up with all the activities and spending far too much time in the lobby talking to staff to get things sorted when all we wanted to do was begin our honeymoon.

We were obviously frustrated, but I'm giving the resort a 5 stars for the outstanding customer service and how they fixed and made up for the inconveniences we experienced. Hannah helped get our activities scheduled and Ricardo and Joenathan provided us with support for the remainder of our stay. Ricardo frequently checked in with us to listen, ensure things were okay, and always made sure that our meals were special. Joenathan stepped in to make sure the remainder of our stay went seamlessly - which it absolutely did. The waiters and the entire resort staff really go above and beyond, even set up a beautiful beach dinner for us one evening. They put in the effort to make sure you're comfortable and relaxed.

Special shout out to Mario who was such a treat to sit in his art studio with and listen to his jokes and stories. It felt like we were visiting family the way he makes you feel at home. Mario even took us on a nature walk around the resort.

We've stayed at many resorts before and although at the beginning I thought this hotel wasn't as "luxurious" as others we've stayed at before, we were proved wrong by the end. From the service to the food to the amenities and to the spa, this place is far from any other standard resort experience and I highly recommend it. My only feedback would be to make sure the check-in process goes more smoothly. I've read other reviews of honeymooners not knowing there were things they should've taken advantage of.

Beautiful venue