SHANGRI-LA'S LE TOUESSROK RESORT & SPA

Overall a very very underwhelming experience at this property of shangrila in Mauritius.
The staff and service was bad.
The food was below average.
The whole experience was not pleasant.
We were celebrating a birthday and had specifically emailed regarding the time of day we want the cake to be in the room.inspite of that, we had to ASK them when it was way beyond time about its delivery. Is that how you celebrate ocassions?
The lady named Nishy was the one who checked us in and she couldn't be more uninformed about their own facilities. Babies food is not up for charge under 6 years and our was just 17 months. She was clueless about that and rudely said it's chargeable and their is a menu in the room.
You cannot have uninformed disinterested unwelcoming staff as the first line of communication for a guest. I really wonder how can you even hire such people.
Sullen looking uninformed staff who don't care two hoots of the guests goes to show the kind of training they have and the standards of hospitality the hotel follows.
The breakfast buffet was substandard to say the least. We spent 6 nights at the properly and I am not exaggerating when I say the menu was THE SAME ON ALL DAYS. tasteless , lack of variety, lazy staff at 7 am in the morning when there were hardly any tables occupied. They look ages to get a cup of coffee or eggs or simply forget items which were asked for.
The room service is barely 2 pages and there is absolutely no consistency in the food. We ordered the chicken and fish curry 2 nights during the stay and we got 2 different dishes both the time.
Don't be fooled by the hotels Instagram page. They show swings and hammocks and what not and absolutely nothing is in on site at the properly and when asked about it to the staff they are clueless too.
Just hosting so called influencers at the property is not going to do any good for your hotel if you don't know how to treat a paying customer.
The only good staff member was chef Avishek who went over and above to make sure all our baby food requirements were met. Chef you should be at a much better property which actually knows what hospitality is.
I would absolutely not recommend shangrila Mauritius for families specially or otherwise.
For the amount you pay, it is definitely not a luxurious or grand stay in any sense of word.
We had a great holiday at shangrila Boracay philipines which made us give this property a chance but shangrila Mauritius is a shame. An absolute waste of good money and time.

We came here for our honeymoon and it has been incredible even better than we could have hoped. From the moment we arrived the service as been so friendly and helpful. Food here is incredible and so fresh, also everything here is halal. Kushi and saffron are both amazing restaurants but the buffet at le bazar has really delicious options and is way better than an average hotel buffet.

Rooms are so spacious with incredible ocean views, and beach access , there is various activities you can take part in and book on the day too that are all really fun and free for guests.

This is the most amazing hotel and I’m glad we picked it for our honeymoon. Hope to come back again in the future!

The best location, food and service. They did everything possible to make our stay amazing.
It was my daughter’s birthday and they surprised us multiple times with multiple gifts, cakes and even bed decorations. Everyone in staff was so welcoming and really kind to all the visitors. We also stayed Lux Grand Gaube but the experience was nowhere nearly as good.

Wonderful resort, great food, family-friendly and excellent service - we will definitely be returning!

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