Avis SHANGRI-LA'S LE TOUESSROK RESORT & SPA Troud'Eaudouce

Il volo è stato molto pesante. Siamo partiti dall'Italia, facendo scalo a Parigi, Charles de Gaulle, nell'aeroporto. Avevamo molto poco tempo per cambiare aereo, quindi i bagagli sono arrivati solo il giorno successivo. Siamo arrivati comodamente al nostro hotel e lungo il percorso siamo passati in un negozio dove dovevamo comprare costumi da bagno, qualche vestito, una tunica, per andare subito in spiaggia, dato che non avevamo i nostri effetti personali. Sono arrivati solo il giorno dopo. La compagnia aerea francese, Air France, dovrebbe rimborsarci le nostre spese. Lo Shangri-La è un paradiso in cui ti immergi appena varchi il cancello. Incantevoli parchi, alberi da frutto, terreno ben curato, una struttura straordinariamente bella, un design molto ben curato. Le camere sono confortevoli, ampie, e tutte si affacciano sull'oceano. Un balcone, sul quale ti affacci ogni mattina e guardi questo spazio infinito, lo spazio marino. Piccole isole circondate intorno a quest'isola di Mauritius. È un'acqua straordinaria, che passa dolcemente dal verde chiaro al blu scuro. La spiaggia è molto libera, non affollata, i lettini sono distanziati l'uno dall'altro. C'è un'atmosfera molto piacevole in spiaggia, questo vento caldo ti avvolge, le nuvole costantemente coprono questo sole caldo e poi si aprono di nuovo. A volte piccole spruzzate ti bagnano, è molto bello e confortevole. Tornerò sicuramente qui. Il cibo in hotel è molto gustoso, dato che sono serviti principalmente dagli indiani non sono molto affrettati. Naturalmente vorrei essere servito in modo più attento, ma tutto sommato è stato davvero fantastico, mi è piaciuto molto. Ringrazio tutti per la compagnia.

Good food and good place 4 vacation

Ein umwerfendes, sehr gehobenes Hotel!
Außerordentlich freundliches Personal. Das Buffet ist eine Klasse für sich!
Das Hotel ist sehr ruhig, leider ist am Abend kein wirkliches Programm geboten

اجمل تجربه في اجمل فندق في موريشيوس استقبلنا الموظف برنس استقبال رائع النظافه رائعه والموظفين جداً بشوشين

Memorable stay at this nice hotel

Good service

Amazing resort with great views from the premium rooms of the ocean! Definitely try the Japanese restaurant and the bar to chill!

Stayed 5 nights at Shangri-La and it was the best stay compared to the other 3 resorts we visited during my trip to Mauritius.

Resort and rooms are clean and insects free, resort staff and room service is excellent. Variety of food options and at the highest level of professionalism.

Variety of activities are available as well. The resort is overall well designed and very “walkable”.

Shangri-la hotel is on the east side of the island and maybe that's why but the wind was really strong every day so we could not go snorkeling although we booked the tour every morning.
My husband tried snorkeling twice on the east coast but there was no tropical fish he could see...
The hotel itself is awesome, service is great, buffet breakfast and dinner are with great variations, everywhere is clean and they gave us a brilliant surprise of the birthday message for my husband on the bed with flowers. The gym is big enough for the holiday period and not too busy.

We spent part of honeymoon here and had a good time. The hotel feels very exclusive and private. Food was excellent, service was top notch. The private island is the highlight of the whole resort, we went several times and really enjoyed the experience.

Die Freundlichkeit des Personals hat uns schlicht weg umgehauen, weshalb wir hauptsächlich diese Bewertung schreiben. Soviel Herzlichkeit haben wir als Vielreisende auf der ganzen Welt in keinem Hotel erfahren! Einen ganz besonderen Dank geht an die Butlercrew im besonderen an Kaleem, der uns zum Geburtstag mit einer wunderschönen Dekoration überrascht hat.???? Das Management kann stolz auf euch sein!

Incroyable séjour dans cet hôtel où tout est fait pour que les clients se sentent merveilleusement bien.
Le staff mauricien est chaleureux, attentionné et pro.
La plage est magnifique, et des bateaux navettes vous emmènent "gratuitement" à la superbe île Mongénie ou l'île aux Cerfs.
À l'hôtel, les piscines sont hyper agréables et les restaurants de qualité.
Mémorable.

The Shangri-La is the most beautiful place I’ve ever seen ! The staff was very dedicated to our needs, hospitality and kindest people! The room was very clean , all was excellent: nature view, food, beaches, restaurants, private island! Thanks to all who made this possible! Congratulations to the staff of Shangri-La!

Amazing for relaxing
Great views and great service

They are friendly and helpful
Would recommend it and would repeat the experience here

The room was very nice with a great view of the ocean but there were insects on the coffee table throughout my stay and the staff couldn't get rid of them even after I they said they sprayed the room.

The breakfast is very nice with a lot of options.

The service is poor as the room cleaning wouldn't get done even after hours of telling them to get it done. This was a reoccurring problem throughout my stay.

The in-room dining lady was very sweet.

Vegetarian food options are very limited.

Als absolute Mauritius Liebhaber wählten wir erstmals das shangrila le Tousrock als Unterkunft. Nach kleinen, anfänglichen Unstimmigkeiten, die sehr souverän vom Herrn Nathaniel Thomas und Herrn Andreas Haugg (tausend Dank an Beide!!) aus der Welt geschafft wurden, haben wir uns in dieses Hotel verliebt! Es schlug uns soviel Herzlichkeit und Hilfsbereitschaft entgegen, wie wir sie bisher nur auf Mauritius gefunden haben!!
Der Aufenthalt in dem überaus großzügigen und toll eingerichteten „Zimmer“ hat uns überwältigt. Der Frangipanie Bereich ist gefühlt ein einziger Spa Bereich! Überall tolle Aussichten und kleine Wohlfühlecken, wirklich erholsam! Das Butlerteam um Mr. Sada war immer zur Stelle, wenn Fragen aufkamen!
Auch Kulinarisch ist dieses Hotel absolut top! Wir hatten noch nie in einem Hotel auf dieser tollen Insel solch eine abwechslungsreiche und hochwertige Vollpension! Die a la carte Restaurants waren allesamt Spitze! Unser zweites Zuhause wurde das Republik Restaurant, in dem es schon mit einem sehr persönlichen Frühstück begann. Zum Lunch fuhren wir einige Male auf die hoteleigene Privatinsel, auf der es ein vorzügliches Strandrestaurant gab! Die Trüffelpizza war der Hit! Das japanische Restaurant, Kushi, mit seinem überaus freundlichen Chefkoch Mr. Harry (wir lieben dein kreatives Essen) befindet sich für uns auf sterneniveau!
Ganz toll waren auch die verschiedenen,kulinarischen Events, die wir miterleben durften.
Noch einmal herzlichen Dank an Alle, ihr habt uns glücklich gemacht!
Wir kommen im nächsten Jahr wieder, versprochen!!

Incredible resort! We only stayed for one night due to a flight cancellation.

Hotel feels super private despite being a large complex. Adults only pool was divine and the beach was really clean and well kept. Staff were very friendly and helpful. Breakfast was also really good!

Only critique would be that the floor in the rooms were really slippery even though we didn’t get it wet? - it was quite dangerous ! And I got bitten a few times so wear bug spray!

Uffff, what a dreamy place. The rooms, the pools, restaurants, staff, views, facilities, beach access, food, activities and much more - all at their very best. You will end up feeling like king/queen while staying here. We travelled with our infant and they made us feel so special. No words to express how best our needs were fulfilled by Shangri-La resort.
Truly, this property is nothing but epitome of luxury.

Fantastic hotel resort extra luxury. Staying in the Frangipane suites, with private beach access.

We had our wedding at Shangri-La in Oct 23. It was an amazing experience and the attention to detail was phenomenal. All our guests had compliments for the dishes that were provided. The staff were very helpful and friendly. We also had an overnight stay and the room overlooking the sea was beautiful. Thank you very much to Prithee for organising such a great memorable day. We would recommend anyone to celebrate any event at the Shangri-La.

The lovely, well-maintained property made for a pleasant experience. The property boasts lush gardens, great beaches, and an exclusive adult pool. The private island and the variety of activities offered added value to our stay.

The crowd at the hotel was mixed, and the atmosphere struck a good balance between being warm and upscale without feeling overly posh. Despite having 200 rooms, the property never felt overcrowded, which was a positive aspect.

We stayed in one of the Frangipani rooms, which were new and spacious, offering a nice ocean view. The interior had in some parts a somewhat business hotel feel, which was a minor downside.

During check-in, our room wasn't ready (which unfortunately was not well managed by the reception staff), so we saw one of the older rooms, which appeared to be in need of renovation. We leared that there will be vast rennovations especially on the main areas in 2024. The breakfast at the main house was great, but the beach breakfast could be improved with more options. The Indian restaurant on the property is recommended, while the other restaurants didn't quite justify their upscale prices.

Live music at the beach and in the bar was a highlight, with some talented musicians, some of whom are well-known on the island.

Service overall was excellent but had some inconsistencies. Some staff members went above and beyond, while others lacked motivation.

One downside is the high prices charged by the local taxi drivers if you want to leave the hotel. Renting a car is a better option for exploring the island. There is also a few nice restaurants around.

Lastly, the recommended boat trip. It allowed us to visit a waterfall, see dolphins, and explore the beautiful waters surrounding the island.

In summary, this hotel is a gem with its stunning property, great beaches, and a warm upscale atmosphere. While there are a few minor areas for improvement, our overall experience was fantastic. I would highly recommend it to anyone looking for a relaxing and enjoyable getaway.

Ein super Hotel ????????
Die private Insel hat uns besonders gut gefallen.
Der Service ist Weltklasse und es wirkt als würden die Personen froh sein dort zu arbeiten.
Die Massagen waren auch sehr gut.
Das einzige was uns nicht so gefallen hat, war die Ausstattung der Zimmer. Die könnte moderner sein. Das hat aber die wunderschöne Natur am Hotel ausgeglichen.

Wir auf unserer Rundreise 3 Tage in diesem Hotel. Wir hatten eine Frangipani Suite. Das Hotelareal ist sehr schön gestaltetet. Insbesondere die Frangipani Insel hat mich von der Architektur sehr an Griechenland erinnert und hat mir sehr gut gefallen. Bei unserer Zimmerkategorie war 80% der Minibar inklusive und es hat zwischen 5-6h eine Happy Hour gegeben, wo alle Getränke gratis waren. Von der Begrüssung bis zur Checkout war der Service ausgezeichnet. Wir haben auf Mauritius nur in 5 Sterne Hotels übernachtet und dieses war in unseren Augen das Beste. Wir wollten sehr kurzfristig (gleicher Tag) eine Bootstour zum Wasserfall machen. Alle Veranstalter habe uns auf den nächsten Tag vertrösten wollen. Beim Wassersportzentrum nachgefragt habe wir innerhalb von 2h die Tour machen könne mit einem super Bootsfahrer. An dieser Stelle noch einmal herzlichen Dank für die super Bootstour. Ein Ausflug auf die Privatinsel lohnt sich definitiv, auch dort wird einem ein super Service geboten. Das Essen im Hauptrestaurant war ausgezeichnet und hatte auch als Vegetarier eine grosse Auswahl, dadurch habe wir nur dort gegessen und habe die anderen Restaurants nicht ausprobiert. Wir können dadurch das Hotel sehr empfehlen.

Is been my 8th visit to the beautiful island of Mauritius and I will most certainly visit again. We’ve always wanted to stay at the Shangri-La here and we’re looking forward to our stay here. The service ant the hotel is par excellence, the staff are absolutely fantastic, Chef Ahmed and his team create delicious dishes and we enjoyed every meal at the buffet restaurant. The waiters and waitresses are just awesome, every single one of them. Although we had some issues at one of the restaurants, the staff quickly helped in solving them. The hotel is dated and needs to be refit and I believe this is in the pipeline. The property however is beautiful and the beach is as expected, stunning!! The room we had led to the beach which was lovely. Room is well appointed and comfortable. However, I’m sure once the refit of the hotel is done it will have the standards of other Shangri-La hotels. The property is a distance from Port Louis and Grand Baie and I would recommend hiring a car for a day to visit. It’s worth the time and the drive. I look forward to returning once the hotel has been renovated.

The management. Building. Services. Treatment were all beyond my expectations. Well done!

بسم الله الرحمن الرحيم ،،
والله بكل امانة مادري من وين ابدا فالمدح لهذا الفندق الجميل جدا جدا
كانت اقامتي فيه ٣ ايام كان ودي اني رتبت اني اجلس في هذا الفندق اكثر من اللي قبله ، ولاكنني انصح انصح انصح وبشده الاقامه في هذا الفندق والله خدمته جدا ممتاز واكلهم جدا ممتاز والموظفين جدا خدومين ودايم يبتسمون واخص بالشكر للموظفين اللي تحضرني اسماهم ( جون مار ) كان دايم يسالني عن الاقامه وفيه اي ملاحظات وايضا موضف اللي رتب لنا حجوزات المطاعم اذا ماخاب ضني اسمه ( ناصر ) وايضا اشكر المانجر ( جسان ) اتوقع كذا اسمه ، كان جدا خدوم من ناحية تسجيل الخروج ، وشكرا على حسن الضيافة شانغريلا????

cheif Ahmed is the best cheif at the resort
, actually i like the breakfast so much
and Ms sabeenah the one who do the omelette as well

Fabuleux j'aurais aimé être avec vous plus longtemps, et je souhaiterais y revenir ????

I liked everything about this resort. The friendly staff, the facilities, the restaurants, their sea activities and their beach. They actually went the extra mile by giving us a free birthday cake for my daughter after they found out that her birthday date would be during our stay. Nobody asked me about her birthday, but they had the initiative to look at that information in her passport during our check-in.
And the kids club gave her a box full of useful gifts.
Seeing my family happy due to the resort's employees kindness, was enough to make me feel that I owe them at least a good review.
They have won me over.
Special thanks to Ms. Brigette at the kids club.

The best resort on the island with magnificent garden and suites.. definitely deserve five star ++

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