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Avis SOLANA BEACH MAURITIUS Belle Mare Et Palmar
Avis des membres sur SOLANA BEACH MAURITIUS
4.2/5
65 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
SOLANA BEACH MAURITIUS
Y aller et contacter
Publicité
Un grand merci au personnel pour sa gentillesse !!!
L'hôtel se situe dans un très beau cadre, très calme. Les gens y sont très respectueux
Séjour au top grâce à Kryst le manager, Juanito le DJ et le reste de l'équipe de l'animation.
Cadre reposant.
In unserem ersten Zimmer sind die Ameisen neben dem Bett an der Wand hoch gelaufen… Wir haben dann das Zimmer gewechselt und noch mehr alten Dreck präsentiert bekommen.
Die Toilettentüre lässt sich nicht schließen und an den Wänden klebt gelbes Zeug.
Personal wirkt sehr lustlos und gibt sich keinerlei Mühe um die Situation für uns zu verbessern. Wir haben mehrmals mit der Managerin gesprochen und uns beschwert…. Lösungsvorschlag: Keiner.
Erst nachdem wir Bilder an die zentrale Emailadresse geschickt haben, wurde uns eine Rückerstattung von 50% des Preises angeboten wenn wir gehen wollen.
Eine absolute Frechheit sowas 4 Sternehotel zu nennen. Wir sind wirklich sehr enttäuscht.
Les points positifs :
- une plage assez sauvage,
- un hôtel intimiste dont toutes les chambres ont une vue mer.
Les points négatifs :
- l’hôtel est vieux et absolument pas entretenu, ne vaut pas 4 étoiles, des fuites d’eaux partout,
- les chambres sont assez sales, miroir, verre, tableaux tachés et même les serviettes (aucune serviette sans taches en 9 jours !)
- le personnel de restaurant n’est pas agréable (étonnant connaissant la gentillesse du peuple mauricien),
- absence totale de service, nous avons attendu plus deux heures pour avoir nos valises, ils ne sont jamais arrivées, nous sommes allées les récupérés nous-mêmes à l’accueil (ils ne se sont même pas soucié de la disparition des valises…),
- les serveurs ne débarrassent pas les verres au bord de la piscine et de la plage.
The rooms are spacious with fantastic views. Housekeeping services also good, especially Veena did a good job.
Note that any food ordered to the room, there is a service charge of 250 MUR.
There is a store in the resort premises where you can buy beach wear and other accessories , but the prices are ridiculous.
For a comb, I was charged 500 MUR.
Some activities like kayaking, glass bottle and surfing can be availed free of cost at the boathouse.Other water sports like undersea walk, snorkelling, parasailing, tube riding are paid, u can bargain for the prices, better book in advance.
Our package included half board, meaning breakfast and dinner included. Breakfast spread is huge but not much variety day to day and dinner different cuisines every day but the taste is not up to the Indian palate.
On our first day we were charged 120 MUR for water, which was cancelled on last day (In supermarket price is 30MUR for 1.5litre). There was some confusion among the reception staff and dining staff regarding this. For three days during dinner we didn’t order any water neither did they offer. This issue put a dent in our holiday spirit.
There are other restaurants and bar as well to chill out. Watch out live music performances at 9pm every night.
On our last day our departure was at 6:30 AM, the packed breakfast was ready for us, a surprise & nice gesture.
Thank you for taking the time to share your detailed feedback about your recent stay at our resort. We appreciate your insights, and we are delighted to hear that you found our rooms spacious with fantastic views. We're also pleased to know that you received good housekeeping services, and we will be sure to recognize Veena for her excellent work.
It's great to hear that you enjoyed the complimentary water sports and the live music performances at night. We take note of your comments about the variety in breakfast and the taste of dinner, and we will work on improving these aspects.
We hope to have the opportunity to welcome you back in the future, providing you with a seamless and enjoyable experience.
Das Zimmer war sehr schön und mit Meerblick.
Das Essen war ok, mehr aber leider auch nicht.
Es gab eine Reihe von kostenlosen Wassersportaktivitäten was wir sehr toll fanden.
Der Poolbereich und das Hotel war leider sehr in die Jahre gekommen.
Leider hatten wir im September zudem noch sehr Pech mit dem Wetter. Es hat 4 Tage am Stück nur gestürmt und geregnet.
From the day of check in to check out,everything was inch perfect like a magic.
Few things I suggest to Management to add on in full on board packages like
01. Complimentary 02 water bottles in room everyday needs to be provided.
02. Our room 1121 shower area needs some new revisions as water sometimes passes through glasses to other side.
Overall it was a amazing experience, will definitely choose next time again with same room.
Regards,
Ashwani
The buffet was ok, except 2 days we saw bugs around the bread and the coffee.
The food packages are a rip off. We ended up being forced to pay 45$ for 2 packed breakfast that included 2 juices, 4 mini-muffins (that were incredibly dry), 2 apples, 2 ice teas and 2 yogurt. They wouldn't let us pay the breakfast for all days except the last. Our flight was at 7 and we had to leave 5:00 am for the airport. A total rip-off.
I am giving it a 2 stars, as the rooms were nice and spacious, the view was good and the staff lovely, but the overall experience was bad: the lack of privacy, the amount of noise, the petition to change the room that was lost into nothingness and never mentioned again (after 2 requests), the bland food... I wouldn't recommend and I would definitely not go back.
A big thank you goes to Hemansha, Yeshna and the whole team.
We are looking forward for another visit very soon with our family members.
Congratulations on your engagement anniversary! We're delighted to have been a part of your special celebration at Solana.
It's heartening to hear that everything, from the beautiful resort and sea view to the peaceful atmosphere, contributed to a perfect experience. We're thrilled that you enjoyed the delicious food and drinks, and we'll make sure to pass on your appreciation to Hemansha, Yeshna, and the entire team.
Thank you for choosing Solana Beach Mauritius, and we look forward to welcoming you and your family members for another memorable visit soon!
Thank you for your glowing recommendation! We're thrilled to hear that you enjoyed our day package, especially the amazing food and drinks. It's wonderful to know that our team, including Hemansha, Yogishta, and Dominique Onno, contributed to a warm and welcoming experience for you.
We appreciate your kind words and look forward to welcoming you back for another delightful visit.
Thank you for taking the time to share your experience at Solana Beach Mauritius. We are thrilled to hear that your one-day visit was an awesome experience and that you received excellent service, especially at the bar with Mr. Dominique. We are delighted that you enjoyed our delicious food, particularly the grilled fish and pizza.
Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Solana Beach in the future. Your satisfaction is our priority, and we are committed to ensuring your future stays are just as enjoyable.
Thank you for choosing Solana Beach Mauritius for your recent stay with your friends. We are delighted to hear that you had a great time and that our staff provided you with a welcoming and friendly experience. Your satisfaction is our top priority, and we appreciate your positive feedback.
We look forward to welcoming you back again in the future. Your continued support is valuable to us, and we are committed to ensuring your future stays are equally enjoyable.
We are delighted to hear about your positive experience during your day package at our hotel. It's great to know that you enjoyed the excellent service, delicious food, and the warm welcome you received. We're also glad to hear that the staff, including Hemansha, Yogishta, and Dominique Onno, provided you with attentive and well-mannered service.
Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Thank you for choosing our hotel, and we hope to make your next visit just as enjoyable as this one!
Enfin je ne le conseille pas
Nous sommes désolés d'apprendre que vous avez été déçu de votre séjour à l'hôtel. Nous prenons en compte vos commentaires et nous vous remercions d'avoir partagé votre expérience.
Nous prenons vos commentaires au sérieux et nous les transmettrons à notre équipe de restauration pour améliorer la qualité de nos repas.
Nous nous efforçons de satisfaire nos clients, et nous prenons vos commentaires en compte pour apporter des améliorations nécessaires.
Nous espérons que malgré ces problèmes, vous avez pu apprécier d'autres aspects de votre séjour. Nous espérons que vous nous donnerez une autre chance de vous accueillir dans le futur.