Avis MOXY NYC TIMES SQUARE New York (Manhattan)

The windows are crazy old and do not seal well; they let ALL the street noise in all night.

Just stayed as part of a group. The customer service from booking through departure was outstanding, they made planning a trip for a group of teens to NYC so much easier than it could have been. Between having rooms ready in a prompt manner, to storing our luggage on departure in an easily accessible, but secure, spot, it was so easy. The rooms were small, but that's New York for you. Housekeeping went above and beyond, and the lounge area above the lobby was good for the teens to hang out (with at least one chaperone) until it was time to go to rooms. Only negative is that the elevators do take a while, so plan a little extra time for that. All in all, when I do this again, without hesitation, the Moxy will be my first call in the planning process.

Hotel au coeur de Manhattan avec une déco soignée et une ambiance décontractée parfaite pour un séjour avec des jeunes
service et accueil presque irréprochable
MAIS DOMMAGE que des frais cachés s'appliquent : je m'explique nous avions réservé 2 chambres quadruple avec petit déjeuner inclus et des services inclus comme le wifi accès salle de sport et un crédit de 30 $ par chambre par jour pour consommer au bac du moxy et au cafe d'avignon
ce que nous avons fait avec plaisir car le petit dejeuner se résumait à du café biscuit et yaourt en libre service au rdc de l'hotel c'est dire que pour un petit déjeuner inclus cette prestation est plus que décevante
La mauvaise surprise est que nous avons été débité pour chaque chambre des consommations prises durant le séjour!!
j'ai rédigé un mail à l'hôtel un avis en pensant avoir un retour voire un geste commercial en date d'aujourd'hui rien
Donc Méfiance avec ce crédit je dois sejourner à NYC prochainement et malgré le fait que l'hotel soit top
la direction n'a pas tenté de répondre et de proposer un remboursement, je prendrai un autre hotel franchement cette attitude et ce manque de transparence sont décevantes

Booked this hotel for a short 3 night stay in a queen room. When we got to the room, I was sure the bed wasn’t a queen despite being told it was. Are queen beds smaller in NYC?
We then got upgraded to a king bed, but we were on the 16th floor. Loud music and bass from the nightclub until after 3am. Needless to say, didn’t sleep.

HOWEVER, the staff here are absolutely the best. They will take care of you. It’s not their fault the music is loud, but they moved us to another room the next day. Honestly, everyone working there is great. I would suggest if you have any issues just to speak with a staff member instead of waiting until after your stay is done. They will try really hard to make you happy.

The hotel itself charges $30 resort fee per night, but you also have $30 credit to use at the bar or coffee shop adjacent. Not too bad, and it’s well advertised on their website so shouldn’t be a surprise. Good luggage storage downstairs for free. Elevators are a bit weird to get used to, you select where you want to go on a panel, and it’ll direct you to one of four elevators. There are no buttons inside so you really need to take the elevator you’re assigned to.

All in all, great time spent in NYC and thank you Moxy crew for your good work. I wish I remembered the staff members names, but everyone provided super service.

The location of the hotel is great, 7 min walk to Times Square, 25 min walk to Central Park, we also had 30USD per day to use in a cafe next door which was great for morning coffee and pastries and the shower in this hotel is amazing. The biggest negatives is the size of the room as it was the smallest I have stayed at in NYC, the bed does not comfortably sleep two people and it’s wall to wall, very uncomfortable and squeaky, didn’t get a single decent nights sleep.

I’m very pleased with the service at the Moxy hotel. Especially Sheneka at the front desk. She arranged for a car to pick us up at the lobby because we were running late for our flight. She remained very calm, helpful and reassured us. There was also a gentleman at the front desk with braids and glasses (don’t remember his name) he went above and beyond to help us out. The location is also perfect and close to everything. 10/10 experience

*Detailed Review*

This Hotel is absolutely Horrendous with non caring staff ????. I Traveled to NYC by myself. I saw reviews about this place and decided to try it out. After traveling/driving for 4 plus hours I arrived at Night , and I originally paid with another form of payment before hand. Once I got there , that ended up being an issue. The guy at the front desk left me standing there, trying to charge the card that I didn't originally use. I later found out that he was the manager as well. He was so rude, unaccommodating, with zero empathy.

I've been in customer service for 11 Years so I was just very down about the entire situation. I was left feeling embarrassed and tired because I had already paid for the room before hand. With my bags in hand I ended up leaving. And No I would never ever return.
What truly bothered me was the fact that he didn't go above and beyond service wise. I even explained my situation calmly and how I had traveled all that way, just to get turned away for a room that I already paid for.

God looked out for me of course because, I ended up staying at The Fairfield Inn where the front desk took care of my needs and went above and beyond for me. They took my reservation last minute and even advised me on parking and just took general care because I was alone.

Lesson learned.

Quarto extremamente pequeno. A TV fica na parede em cima da cama e quando se deita, tem que tomar cuidado para não chuta-la. Mal cabiam as malas dentro do quarto. A porta do banheiro é de vidro fosco, tirando a privacidade de quem usa. O box do chuveiro não fecha corretamente e inundou o banheiro todo.
Os atendentes da recepção e bar são totalmente grossos e zero paciência com turistas. Única coisa que me agradou foi a localização.

Zentral gerade Mal 500m weg von der Penn Station

Posizione ottimale per chi come noi ha già visitato parte della città

Hotel molto comodo per la vicinanza a time Square ed alla metro. Le stanza abbastanza comoda per una vacanza di pochi giorni in città. Personale alla reception molto disponibile e professionale. Vi è anche la possibilità di usufruire del deposito bagagli.
Le uniche 2 pecche sono state:
Pulizia: era prevista la pulizia ogni 2 giorni ma in 5 giorni non è mai passato nessuno
Letto: attaccato al muro, per cui la persona che dorme adiacente a quest’ultimo deve scavalcare la persona che dorme per alzarsi durante la notte.

The worst hotel I have ever stayed in in my entire travel history, for several reasons.
As a Titanium member of Marriott, I am absolutely disgusted and upset by the staff quality and behavior.

1. From 10 pm to midnight, my fiancé and I were hearing squeaking noise from next door and it was quite loud so we asked for a room swap. The staff and security came up to the room to investigate the noise - they listened to the noise and the security said, in a disrespectful manner, “It sounds like the bed springs squeaking. You know this is a hotel right? People do things in the hotel, and we can’t control that right?”. He also insisted, “If you want a room swap, I suggest you go down to the front desk and ask for a room swap”. This was past midnight and I had an early morning transpacific flight to catch the next day. I honestly lost my words.
2. We were provided with some false information about the destination fee. According the to lady at the front desk, it should have been stated in the confirmation email, we rechecked the email but it wasn’t there. The other lady explained that “the destination fee is tax” and “all of the Marriott hotels in NY charges them”, when it clearly isn’t tax and we know not all Marriotts charge them because we stayed at Renaissance NY midtown the night before without a destination fee. It’s not that we didn’t want to pay, it’s the fact that we were not properly explained what it was and what we were being charged for.

There are few other issues like, not a lot about the hotel was explained at check in, the mattress had stains, there was no hairdryer in the room - very unpleasant.

Most of all, not only we never had sincere attitude from any of the staffs, instead they made us feel like it was our fault that we couldn’t bear with the noise or not knowing what the destination fee is.

We asked for a full refund including the destination fee, the fee that still to that point we didn’t know what it was, the lady at the front desk pushed back and said “we cannot refund your destination fee”. She even called me “hun”.

I am a big fan of Marriott hotels and have had many great and pleasant experiences, but absolutely disgusted by this particular stay - will never be staying at this hotel again.

I’ve stayed in nicer hostels before. Marriott should be ashamed this is associated with them. And there’s a hidden $30 a night “destination fee” even when booking with points. Literally save your money and points and go anywhere else

Alright, I think it's a crime to see some of these reviews trying to dog on Moxy NYC Times Square - THIS IS MY FAVORITE HOTEL IN NYC! Let me tell you why...

LOCATION: Seriously, you can't beat it. Right between 34th St/42nd St stations, Madison Square Garden, and a few blocks from Times Square. It's just far enough from the madness to not feel overwhelming but is still only a block or two from the action.

STAFF: Honestly, I don't interact with people too much. I'm a Millennial - "unnecessary" human interactions give me anxiety. Moxy makes things very self-serve - need toiletries or clean towels? There's a pantry on each floor with those items. "In-room" dining? Order on your phone and pick it up on the second floor. With that said, every employee interaction has always been very polite, informative, and professional. They have a casual, yet professional demeanor and won't steer you wrong. The bartenders at the lobby bar/restaurant are always VERY kind and helpful, also.

ROOMS: This seems to be an area of concern, so let me be transparent: THEY ARE COMPACT. It's New York City, so I'm not sure where the surprise in small rooms comes from. This hotel is intended for the "young at heart" traveler who wants chic, tastefully appointed accommodations that offer tranquil places to rest and recharge and convenient shared spaces to socialize, grab coffee, work, etc. This hotel embodies that approach. I have stayed in multiple room types (from single twin rooms to quad bunk bed rooms) and all of them share the same quality of being small, but well-appointed. Yes, your family can have a great visit to NYC in these rooms but keep in mind that those bunk bed rooms are intended for "girls trips" vs. family reunions.

RECAP: The rate at this hotel is often lower than surrounding traditional hotels, and that's great for those of us that want clean, comfortable, chic accommodations in a great location. That comes from compromising room size, and I'm 100% on board with that. It makes me feel like I'm in a safe little enclave of the busy city where I can unplug but am still only steps away from the electricity of midtown.

Die Zimmer sind zweckmäßig eingerichtet und wir konnten nichts negatives feststellen.
Die Lage ist großartig. Viele Attraktionen sind schnell erreicht.
Pro Tag gibt es ein 30$ Guthaben mit dem man beispielsweise das Frühstück beim hoteleigenen Bäcker oder an der Bar bezahlen kann.

I’m probably the wrong demographic for this hotel. Rooms were clean but tiny. Like the full size bed touches two walls and the TV you s just above your feet on the wall the bottom of the bed touches.

No real desk to speak of, weird fold out “chair” that is about a comfortable as a fold out luggage stand.

Bathroom reminded me of a “wet room” in an RV where the shower and toilet share the same space. Not even a shower curtain to separate the two.

Weird little sink in the hallway near the door instead of being in the bathroom.

Again, it was clean. Just weird.

La limpieza en las habitaciones es escasa... pasan día si y día no y si se acuerdan... y cuando no te hacen la habitación no tienes ni toallas limpias para ducharte...
Además de tener que pagar 30$ por día y habitación los cuales te obligan a gastarlo en el propio bar , no en la terraza ni en el restaurante...

I knew the rooms would be very small from the photos on the website – and they were. Unlike many of the comments, I thought the elevator system was very efficient. The staff was lovely.
My main complaint: sound effects with the air conditioner coming on and going off. Some of the sounds are like a train or a cow. Who thought this was a good idea?? It kept me awake the entire first night. After that, I just turned the air conditioner off.
Also a white noise/brown noise machine or app is a must. I couldn’t hear sounds from the club as I was on the 11th floor, but there was a lot of noise, as my room was next to the elevators.

Eu e minha esposa nos hospedamos por cerca de 10 dias no Moxy, e a escolha não poderia ser melhor!!!! Hotel descolado, com ambiente diferenciado e não temos uma reclamação sequer, check-in em menos de 3 minutos e inclusive recebemos um upgrade da Jessica, e adoramos a surpresa! O hotel é perto de tudo a metros da Macys e do metrô, perto da Times, mas incrivelmente silencioso! Isso poupa muito mas muito R$ em deslocamentos.
Para os desavisados há sim a "taxa de resort", mas isso há em 95% dos hoteis de NY... R$ 35 dol dia, convertidos em R$ 30 dol para uso na padaria ao lado ou no bar, no começo achamos que seria ruim, mas a experiencia é maravilhosa, a Padaria é badalada e muito muito muito boa! O valor convertido é suficiente para o café de um casal, além disso o hotel deixa disponivel de graça café, agua, sucos, refris, e alguns bolinhos TODOS os dias, se estiver hospedado se informe onde fica disponivel. Se for usar o valor no bar, da para uma modesta janta de casal, mas só pelo beneficio deles "creditarem" esse valor já é maravilhoso. Enfim, se você é do Brasil, pode ir sem medo!!!!

Nice

Hôtel sympa, moderne et staff disponible et arrengeant. Merci Melany pour nous avoir personnalisé la chambre a l’occasion de mon anniversaire.
Emplacement idéal !
Un peu trop de parfum d’ambiance et de Clim (pour un mois de mars en tout cas) dans les parties communes.

Not compatible with sleeping.

Tons of outside noise even in interior rooms.
Gap between floor and door is as tall as my foot - you can hear every footstep in the hallway.
Heater noise measures > 55db when on. Wakes you up ever 5 minutes.

Came here for a family 13th Birthday celebration and was not disappointed! The staff put up Golden Girls decorations in the room, left us a bag full of complimentary gifts, and balloons. Every member of staff was super helpful, and they made our stay awesome. The rooms were good for staying a night or two, and had an amazing bathroom. There weren’t any food options located at the hotel, but that’s okay. The hotel claims it is in Times Square, but it’s a few blocks down. Overall 4/5

Wir haben mit 2 Erwachsenen und 2 Teenagern dort 3 Nächte verbracht. Um NYC als Tourist zu sehen und zu erleben, gibt es nicht viele Orte die besser gelegen sind. Direkt am Times Square, keine 5 Minuten von der nächsten Subway Station Penn Station entfernt.

Leider sind die Zimmer super klein, super hellhörig und wenn man nicht unbedingt mit feiern möchte wenn der DJ bis 4 Uhr morgens in der Bar seine Musik auflegt sondern schlafen möchte, ist dies einfach nicht möglich.

Wenn einen dann auch noch nicht stört, dass die Fenster quasi nur als Dekoration montiert wurden und weder kalte Luft, noch Lärm daran gehindert werden ins Zimmer zu gelangen, ist man wirklich gut mit dem Hotel bedient.
Um 6:00 Uhr kommt pünktlich der Müllwagen und fährt gefühlt 1 Stunde durch das Zimmer, die ganze Nacht ist ständig Sirenenalarm von Feuerwehr und Polizei.

Die Versorgung hingegen ist perfekt. Man kann sowohl Getränke als auch Snacks, Kuchen, Joghurt und Obst kostenlos mitnehmen, ebenso wie Kaffee.

Wir würden dieses Hotel empfehlen, wenn die Lage entscheidend sein soll, man nicht viel Schlaf benötigt und ohne Kinder unterwegs ist...

Nos hospedamos por 6 noites em março de 2024, em um quarto para 3: 1 cama queen com uma de solteiro em cima.
Demos muita sorte com um early check in gratuito quando chegamos. Eles têm um depósito de malas muito bom e organizado (deixamos na saída) e também receberam diversas encomendas da amazon (gratuitamente).
Quarto confortável, decoração linda, atendentes atenciosos. A limpeza do quarto é realizada a cada 2 dias. Acho que era bom ter conhecimento antes dessa informação, mas só soube porque perguntei ao final da estadia pois havia achado estranho.
O wifi é muito bom! A localização maravilhosa, 2 quadras do metrô, próximo a times square, comércio ao redor com muitas opções.
Pagamos uma resort fee no valor de $30,00 por dia por acomodação que nos dava direito a esse crédito no café do hotel ou no restaurante do hotel (atenção pois o crédito não acumula, precisa utilizar diariamente). O Magic hour fica na cobertura mas os créditos não podem ser utilizados por lá. Essa taxa também dá direito ao uso da academia e ao aluguel de uma polaroid com 10 poses (diariamente você aluga e precisa devolver a máquina até 11pm). Nossa adolescente adorou. O café (puro) é de livre consumo das 7 às 10am. As opções no café do hotel onde podemos utilizar o crédito dão para o gasto, mas nos últimos dias preferimos pegar somente as opções gratuitas (descrevo aqui abaixo) e deixamos o crédito para a noite. A exemplo, os sanduíches (presunto ou salame com picles) custam $9,25, o cookie $5,50, tomei o capuccino por 5,50 e não achei nada demais nisso tudo.
No mês de março/24 eles estão com uma promoção de café da manhã "grab and go", com iogurtes, muffins, bolos, barras de cereal sortidos e garrafinhas de água.
As opções do restaurante do hotel são muito gostosas. Tomamos um drink ótimo: Got Moxy, provamos o grande hamburguer Dave’s bar burguer (maravilhoso e bem servido) e o divino Tuna tartare. Só a crispy calamari estava muito apimentada e deixou a desejar. O cardápio completo está no link: https://barmoxy.menu/311?menu=82e4d13d-12ee-4d15-a8ba-9662f9804acb