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Avis HOLIDAY INN JFK New York (Manhattan)
Avis des membres sur HOLIDAY INN JFK
2.8/5
41 avis
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Cadre /ambiance
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My attempts to talk to management and be given credit for what I had booked originally have not gone well
The hotel itself is fine. Don't expect anything great and you will be satisfied
The parking is a scam and a sham
The room was VERY outdated. Old hard blankets that Grandma used to have. Carpet floor was soaked from a previous leak? Toilet seat was broken and on the floor. Only good thing was the front desk was very helpful
Just be open and communicate and you will be just fine!!
The Staff was amazing too! When we checked in, we were completely wiped out & they were super helpful :)
When we finally were ready to leave, the Hampton Inn Airport Shuttle came in 5 minutes and wisked us back to the Airport.
Well Done Hampton Inn JFK! Thank you!
On 3/7/24, after leaving our car at the hotel until our return on 3/11/24, I was emailed a receipt for a charge of $657.58.
On 3/11/24, I spent nearly 1.5 hours on 3/11/24 at the hotel, while Manager Rivera hide in her office, I spent an hour on the telephone with Hilton Rep. Michelle Garcia working to resolve the hotel's overbilling, who confirmed that the correct total charge was $370.70. Ms. Garcia tried several times to call and speak with Hampton Inn- JFK Manager Rivera but could not get through. I observed several telephone calls ignored by the front desk staff, calls being picked up and hung up on and another customer complaining to the front desk staff about the overbilling on their Stay Park and Go charge.
When Ms. Rivera did come out from hiding, I showed her my confirmation from Hilton: she refused to correct the overcharge, repeatedly stating the Park Stay and Go rate didn’t include parking.
All this time (over an hour), the hotel wouldn’t release my companion’s car without an additional payment of $220.75, despite being overcharged for parking included in the confirmed Park Stay and Go rate. After insisting that Manager Rivera instruct the parking valet to release our car based on her receipt, the car was released.
On 3/12/24, the hotel billed my companion’'s credit card an additional $220.75 for the same parking. Only upon reporting this fraud to the credit card company, did the hotel acknowledge the double-billing. Its purported credit refund for the parking has yet to be posted as of 3/18/24.
空港発はエアトレインフェデラルサークル駅発だが、電話かWEBでリクエストが必要。客室が多いので自分でやらなくても誰かがリクエストするからハンプトンインの赤いバスを待っていれば良いかもしれない。
ホテル発は30分おきに各ターミナルまで送ってくれる。特に予約せずバスが来たら乗れば良い。
無料朝食は知らなかったが、周りに何もないし空港で食事は高いので良かった。
The front desk was amazing. Very professional and efficient. The bartender literally ignored me,
And the worse part is I'm bald and I woke up with a hair in my mouth.
Our stay was cancelled on Jun 14 2023 and I hadn't been notified until the day our family was boarding the flight from Berlin to JFK airport. Booked from IHG official website two months in advance, even have checked in through the link from IHG. Terrible!