THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
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Une bonne occasion d’aller faire un tour dans le plus luxueux hôtel de la ville, ancien Nile Hotel tant aimé d’Amin Dada, c'est d’aller tester un de ses trois restaurants (tous assez chers). L'Explorer, à la décoration racée évoquant le voyage (malles, mappemonde, globe...) et les explorateurs européens qui ont parcouru la région des Grands Lacs (Speke, Grant...) propose une carte où les amoureux de la cuisine italienne seront ravis (pâtes, pizzas) ; la carte des boissons est conséquente. The Lakes, où des musiciens égayent parfois la salle, propose quelques spécialités locales, comme le tilapia ou l'Ugandan beef stew, en sus des salades et des grillades. Au premier étage, le Pearl of Africa propose quelques plats français. Le Champagne bar (qui propose les vins mousseux que l'on devine...) et au rez-de-chaussée, le Mist (clin d’œil au film Gorillas in the mist) sont deux bars agréables pour siroter un breuvage...
Le saviez-vous ? Cet avis a été rédigé par nos auteurs professionnels.
Avis des membres sur THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Thank you so much for visiting us and taking your valuable time to share a wonderful review about our hotel. We appreciate your kind words and recommending us to other travellers. We look forward to hosting you again in the near future.
Yours Sincerely,
GENERAL MANAGER
However organized
Thank you for sharing a review. We appreciate your kind words and recommending us to other travellers. We hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
WORST CUSTOMER SERVICE EVER!
*Room needs a lot of renovation, very old furniture.
*The pictures shows a bidet in toilet, but this is not true.
*Food in breakfast is so limited and repetitive, after few days you will be bored, also not tasty.
*pastries and bakeries are ????????
*The noise at night is unbearable
*House keeping will keep the balcony open a lot, insects and reptile will surely enter your room, specially if your room is close to trees and lake.
*House keeping will enter your room casually when you are in it! without putting the "make my room" sign!
THEY NEVER APOLOGISE FOR THEIR MISTAKES!
I will never come here again and will never recommend it to anyone.
Thank you for choosing to stay at the Kampala Serena Hotel and for sparing valuable time to sharing a review. We are disappointed to hear that you had an unpleasant experience during your stay. We take all feedback seriously and we would like to apologize for inconveniences caused. We appreciate your feedback, and we will use it to improve our service delivery. We would like to assure you that we are committed to providing our guests with a comfortable and enjoyable stay and therefore appropriate action will be taken to address the issues you have raised and ensure that they do not recur.
Thank you for bringing these issues to our attention and we will do everything we can to make sure that the rest of your stay is a pleasant one.
Yours Sincerely,
GENERAL MANAGER
Great rooms
Great for parties and functions
I love the fact that they use glass bottled water which is easy to recycle
Thank you so much for sharing a review. We appreciate your kind words and recommending our hotel to other guests. We will be happy to host you again in the near future.
Yours Sincerely,
GENERAL MANAGER
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Thank you so much for sharing an amazing review about our property. We appreciate your kind words and recommending us to other community travellers. We will be excited to host you again.
Yours Sincerely,
GENERAL MANAGER