THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
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2024
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2024
Une bonne occasion d’aller faire un tour dans le plus luxueux hôtel de la ville, ancien Nile Hotel tant aimé d’Amin Dada, c'est d’aller tester un de ses trois restaurants (tous assez chers). L'Explorer, à la décoration racée évoquant le voyage (malles, mappemonde, globe...) et les explorateurs européens qui ont parcouru la région des Grands Lacs (Speke, Grant...) propose une carte où les amoureux de la cuisine italienne seront ravis (pâtes, pizzas) ; la carte des boissons est conséquente. The Lakes, où des musiciens égayent parfois la salle, propose quelques spécialités locales, comme le tilapia ou l'Ugandan beef stew, en sus des salades et des grillades. Au premier étage, le Pearl of Africa propose quelques plats français. Le Champagne bar (qui propose les vins mousseux que l'on devine...) et au rez-de-chaussée, le Mist (clin d’œil au film Gorillas in the mist) sont deux bars agréables pour siroter un breuvage...
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Avis des membres sur THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
4.7/5
65 avis
Rapport Qualité/Prix
Qualité de la cuisine
Originalité
Cadre/Ambiance
Service
Takan E.
Visité en novembre 2023
Wow the place has all you need with the perfect services rendered ranging from conferences,weddings dine in meals and many more
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
03/11/2023 à 07:24
Dear Emmanuel,
Thank you so much for visiting us and taking your valuable time to share a wonderful review about our hotel. We appreciate your kind words and recommending us to other travellers. We look forward to hosting you again in the near future.
Yours Sincerely,
GENERAL MANAGER
Thank you so much for visiting us and taking your valuable time to share a wonderful review about our hotel. We appreciate your kind words and recommending us to other travellers. We look forward to hosting you again in the near future.
Yours Sincerely,
GENERAL MANAGER
David W.
Visité en octobre 2023
Busy, secure but lots of dignitaries
However organized
However organized
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
30/10/2023 à 09:39
Dear David,
Thank you for sharing a review. We appreciate your kind words and recommending us to other travellers. We hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
Thank you for sharing a review. We appreciate your kind words and recommending us to other travellers. We hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
Menna E.
Visité en octobre 2023
*Staff at the reception (front desk) are not friendly at all, not welcoming, the first face you meet when you arrive is frowning.
WORST CUSTOMER SERVICE EVER!
*Room needs a lot of renovation, very old furniture.
*The pictures shows a bidet in toilet, but this is not true.
*Food in breakfast is so limited and repetitive, after few days you will be bored, also not tasty.
*pastries and bakeries are ????????
*The noise at night is unbearable
*House keeping will keep the balcony open a lot, insects and reptile will surely enter your room, specially if your room is close to trees and lake.
*House keeping will enter your room casually when you are in it! without putting the "make my room" sign!
THEY NEVER APOLOGISE FOR THEIR MISTAKES!
I will never come here again and will never recommend it to anyone.
WORST CUSTOMER SERVICE EVER!
*Room needs a lot of renovation, very old furniture.
*The pictures shows a bidet in toilet, but this is not true.
*Food in breakfast is so limited and repetitive, after few days you will be bored, also not tasty.
*pastries and bakeries are ????????
*The noise at night is unbearable
*House keeping will keep the balcony open a lot, insects and reptile will surely enter your room, specially if your room is close to trees and lake.
*House keeping will enter your room casually when you are in it! without putting the "make my room" sign!
THEY NEVER APOLOGISE FOR THEIR MISTAKES!
I will never come here again and will never recommend it to anyone.
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
27/10/2023 à 11:42
Dear Menna,
Thank you for choosing to stay at the Kampala Serena Hotel and for sparing valuable time to sharing a review. We are disappointed to hear that you had an unpleasant experience during your stay. We take all feedback seriously and we would like to apologize for inconveniences caused. We appreciate your feedback, and we will use it to improve our service delivery. We would like to assure you that we are committed to providing our guests with a comfortable and enjoyable stay and therefore appropriate action will be taken to address the issues you have raised and ensure that they do not recur.
Thank you for bringing these issues to our attention and we will do everything we can to make sure that the rest of your stay is a pleasant one.
Yours Sincerely,
GENERAL MANAGER
Thank you for choosing to stay at the Kampala Serena Hotel and for sparing valuable time to sharing a review. We are disappointed to hear that you had an unpleasant experience during your stay. We take all feedback seriously and we would like to apologize for inconveniences caused. We appreciate your feedback, and we will use it to improve our service delivery. We would like to assure you that we are committed to providing our guests with a comfortable and enjoyable stay and therefore appropriate action will be taken to address the issues you have raised and ensure that they do not recur.
Thank you for bringing these issues to our attention and we will do everything we can to make sure that the rest of your stay is a pleasant one.
Yours Sincerely,
GENERAL MANAGER
Paul A.
Visité en octobre 2023
Wonderful environment
Great rooms
Great for parties and functions
I love the fact that they use glass bottled water which is easy to recycle
Great rooms
Great for parties and functions
I love the fact that they use glass bottled water which is easy to recycle
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
23/10/2023 à 14:17
Dear Paul,
Thank you so much for sharing a review. We appreciate your kind words and recommending our hotel to other guests. We will be happy to host you again in the near future.
Yours Sincerely,
GENERAL MANAGER
Thank you so much for sharing a review. We appreciate your kind words and recommending our hotel to other guests. We will be happy to host you again in the near future.
Yours Sincerely,
GENERAL MANAGER
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THE EXPLORER - THE LAKES - THE PEARL OF AFRICA compte 65 avis avec une note moyenne de 4.7. Vous pouvez consulter les avis de THE EXPLORER - THE LAKES - THE PEARL OF AFRICA en cliquant sur ce lien ou partager votre avis sur THE EXPLORER - THE LAKES - THE PEARL OF AFRICA en cliquant ici
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA se situe au Kampala Serena Hotel Kintu Road Nakasero, Kampala
Les meilleurs à Kampala et autour
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Thank you so much for sharing an amazing review about our property. We appreciate your kind words and recommending us to other community travellers. We will be excited to host you again.
Yours Sincerely,
GENERAL MANAGER