Avis LE PAVILLON HOTEL La Nouvelle-Orléans

Prices are not as advertised. I was billed an additional fee for each night after check out without being informed. They also charged me for 2 $8 bottles of water in my room which I did not touch. I had a broken iron in my room which was replaced by a second broken iron. It's a nice hotel in a nice area but this stuff was frustrating.

Had a fantastic stay at Le Pavilion during a recent business trip. The hotel combines classic charm with modern luxury offering a stylish atmosphere and located near the French Quarter. Despite being sold out and quite busy, the staff went above and beyond, displaying incredible friendliness and accommodation by arranging an early check-in for us. Additionally the rooms were very clean, adding to the overall positive experience. Overall, I was impressed by the high level of customer service and the delightful ambiance of the hotel. Highly recommended for both business and leisure travelers.

Ein Hotel mitten in Orleans wo man über die Preise lieber schweigt. Dann kommt man ERST um 17.30 Uhr in das Hotel und die Zimmer sind nicht fertig!
Im Foyer saßen eine Menge Leute, denen es offensichtlich genauso ging. Wir waren nach einer langen Autofahrt müde und entsprechend etwas ungehalten. es passierte NICHTS. Als der Page unser Gepäck nehmen wollte habe ich ihm gesagt das ich es unverschämt finde das um diese Uhrzeit die Zimmer nicht bezugsfertig sind. Er ging daraufhin freundlicherweise zur Rezeption und teilte mit das wir verärgert sind. Plötzlich bekamen wir ganz schnell eine Keycard. Wir fuhren mit dem Pagen in den 4 Stock, doch die Aufzugstür war zugeklebt. Bauarbeiter teilten mit das dieses Stockwerk gesperrt sei!
O.k. "Setzen 6" wie kann das Personal nicht wissen das im Hotel Bauarbeiten stattfinden und eine ganze Etage gesperrt ist.
Ein Schelm, der jetzt glaubt es sei nur Hinhalte Taktik gewesen... kann man aber durchaus vermuten.
Nicht zu vergessen man ahlt in diesem Hotel auch 50 $ p.N. für das Auto, was nebenan auf einem nicht besetzten Parkplatz steht!
Der nächste super Gau unser Tresor ließ sich nicht mehr öffnen. Gott sei Dank merkten wir es noch am Abend vor der Abreise, wir mussten uns zwar ide Nacht um die Ohren schlagen, aber alles besser als den nächsten Tag wo wir wieder eine weite Fahrt vor uns hatten.
Der einzige der mir Leid tat war der Hausmeister, der schweißgebadet und mit seinem Latein am Ende war. Am Ende musst er ihn aufbrechen, auhc da sollte das Hotel doch einen Plan B haben in so einem Fall den Tresor aufzubekommen. Kommt ja öfters vor, das eine Batterie leer ist.
Der Empfang war alles andere als freundlich, man hätte uns als Entschuldigung für`s warten mal ein Glas Wasser anbieten können, auf dem Zimmer gab es Wasser für 8$ und natürlich plus Tax! Und am Schluss fragte man uns nicht mal wie uns der Aufenthalt gefallen hat, warum nur... ich könnte jetzt wieder sagen "Ein Schelm..."
Die Zimmer sind recht klein, man konnte nicht einmal die Tür vom Tresor richtig öffnen!
Das Haus selbst ist sehr schön und am Nachmittag gibt es Peanutbutter Sandwichs. Und der Page sowie der Hausmeister (der zweite, der erste hat den Tresor auch nicht öffnen können) waren sehr nett und die einzigen die sehr bemüht und freundlich waren.
War auf dieser Reise echt enttäuscht wie der Service und die Freundlichkeit ins USA nachgelassen hat.... aber ist ja bei uns in vielen Bereichen nicht anders... Corona und seine Nachwirkungen!

Beautiful hotel in traditional new orleans easy style.
Walkable location close to everything.
Rooms large a but dark. Pool wasn't open...

Zunächst muss man sagen das es ein sehr hübsches Haus im kolonialen Stil ist.
Unser Zimmer war sehr klein wir hatten Mühe zwischen dem Sideboard und dem Bett hindurchzukommen.
(Wir sind schmale Menschen!)
Am Nachmittag bietet das Haus einen Snack mit Peanutbutter Sandwiches an.
Die Lage ist ok .Man ist zu Fuss in 10 Minuten an der Bourbonstreet und das Cabelcar hält in der direkten Nähe.
Nun die Dinge die nicht guten waren:

- als wir nach langer Fahrt um 17:00 Uhr ankamen war unser Zimmer nicht fertig.Dann wurde uns ein Zimmer in einer Etage angeboten die wegen Bauarbeiten unzugänglich war. Das war wirklich unmöglich. Dem Personal war es egal. Nach weiterer Wartezeit bekamen wir gegen 18:30 Uhr unser Zimmer.

-kein Parkplatz.Es gibt einen Parkservice der 50Dollar pro Nacht kostet.

- unser Safe funktioniert nicht wir konnten unsere Wertsachen nicht herausnehmen. Zwei Hausmeister waren nicht in der Lage das Gerät ohne Gewalt zu öffnen ab 22Uhr waren sie damit beschäftigt, gegen 2 Uhr Nachts hatten wir nachdem einer der Hausmeister den Safe aufbrach unsere Wertsachen.Das war eine tolle Nacht.

Fazit ich kann dieses Hotel nicht empfehlen der Service ist eine absolute Katastrophe . Es gab nur eine Person die wirklich freundlich war und das war Floyd der unser Gepäck transportierte.

Eine der schlechtesten Hotelerfahrungen in dieser Preiskategorie.

Ich kann es leider wegen dem schlechten Service nicht weiterempfehlen!

This was a return trip to Le Pavillion for us , our last visit in 2005. Still such a beautiful hotel and our room was spacious and comfortable. We were disappointed though. The bell man outside looked the other way when cab dropped us off leaving us to struggle getting our suitcases up the front steps. Front desk lady was helpful and engaging but a porter gave us bad directions to a restaurant nearby. The restaurant now only has a breakfast buffet and I’d have enjoyed just a small breakfast. In our room the door knob to the bathroom fell off and the knob to open and close shower door was loose. We really felt a restaurant of this caliber should have coffee in the lobby opposed to expensive serve yourself Starbucks coffee in the pantry. They have continued the pb and j service but it used to be near bedtime which made more sense. Front desk personnel were always pleasant.

I absolutely love my stay at LePavillion! From the time I walked in and saw the chandeliers and crown molten ceilings I was in love! The common room/lobby was full of comfortable furniture and interesting people. The staff was very helpful about pointing the was to a few of the sights I wanted to see and the hotel itself is just a couple blocks from Bourbon Street so that made going out to sight see a breeze! The room was beautiful and equipped with air purifiers as well as filtered water in the shower which gave me a easy excuse to take and extra shower to appreciate the luxury of it all. They also had delicious strawberry water and lemon water available in the lobby. I absolutely lived this place and recommend it to anyone wanting a swanky stay in New Orleans!

This was a last minute booking for my daughter and I that had been driving all day and it was by far the best hotel experience I have ever had. The beds!! Oh my gosh, I have never spelt so well. Every day I wake up sore and in pain but not after a night in the most comfortable bed I have ever laid in. The staff was very friendly and helpful. If we travel to New Orleans again, we will definitely be staying here. Now to find our what bedding they use.

READ OTHER REVIEWS BEFORE BOOKING WITH LE PAVILLON. ZERO STARS!!
I reserved and paid for a room for me and my son early yesterday morning (3/16/2024) through a booking site(Priceline). When I arrived, I was told by manager that my reservation was cancelled and there were no rooms available. Of course they denied any wrongdoing and put the blame on the booking site. Never received an email cancellation notice from hotel or anything from the booking site. Read the reviews, looks like this is common practice with Le Pavillon as others have said same thing. Hotel accepted my payment (have receipt for payment from Le Pavillon) therefore, I had a reserved a room but was told otherwise when I got there and given refund receipt. I absolutely refuse to ever give my hard earned dollars to a place that doesn’t have their patrons best interest. DO NOT STAY HERE!! You have been warned!!!

Booked Friday through Monday for st Patrick’s day parade coming in from Texas. The event was canceled and they would not allow us to cancel our room. They charged me full rate without us showing up. I was told the manager denied our request even though the city canceled the event. Without the event there was no reason to complete our drive to Louisiana. I was ok with them charging me for at least Friday night and possibly Saturday but she still wouldn’t let us cancel the reservation for the remaining days. Manager would not get on the phone to discuss.

This is supposed to be a luxury hotel... it's not. It doesn't have a functional restaurant. The hotel is undergoing renovations and their may be some inconvenience. You may want to consider other places until the finish the work

Nice quaint retreat. Going through some renovations, will be great again.

Absolutely wonderful beautiful hotel

Rooms very nice and extravagant...the restaurant is elegant and their service is attentive

Nice but pricey

Apparently the staff thinks very highly of their automated front door, because during a pouring down rainstorm the manager felt the need to come out of her office to talk to me(another grown women) like a child & yelled at me in the lobby that I was going to break HER front door. I guess I should be telepathic & known the door is automated. I was so surprised that she was speaking to me in this tone, I just stopped & starred!! If this is how you treat your guests NO THANK YOU! This hotel maintains it's reputation in name only & does nothing for it's patrons.

PAULA was SO nice and super sweet! She was very nice over the phone and even nicer in person. She went above and beyond and helped us with a lot. Thank you Paula! The hotel was very nice, clean and conveniently located to a lot. We walked majority of places. I would definitely stay here again and would recommend for others to stay as well.

Great location but over priced for what you get, rooftop was closed, rooms were basic, no room service available, and never got refunded for the $500 deposit placed on my room, called them about it twice and was told it would take a few days to process but unfortunately I work in camp in Northern Canada so I don't have the time to chase $500 around out of the Southern US. So keep the money and lose the business next year.

Romouis/Engineer was very helpful, resourceful and showed great customer during our stay because of him. I will definitely recommend this hotel for any one that stays here.

Gorgeous hotel! Location was nice, away from the quarter, but walkable/good for lyft- we didn’t rent a car so can’t speak for the parking. The room was big and clean, comfortable bed and nice bathroom products. Loved the pbj tradition, the front desk service is ok, tried to call for refills on supplies like tp and soap, we ended up getting from the cleaning staff. Based on other reviews, could do with an upgrade on amenities and staff training!

I wanted to post a review on the first day of my stay but decided to wait in hopes that things would get better …
At checkin We was given our room. My friend went to use the restroom soon as we arrived and tried to open the bathroom door, the handle flew off. After having a $356 incidental hold placed on my card for the stay, i called the front desk to let them know. We wasn’t even in the room for two minutes! They said someone would be in to fix it. After my friend was able to use the bathroom she said how unsanitary it was so we went to the front desk and switched rooms. I don’t understand what make them say they are a 4 star hotel. They have no knowledge of the hospitality industry. Any time i needed anything I’d have to call the front desk 3 to 4 times before actually getting it or end up going down to the front desk.
The iron didn’t work
The bed had stain
There was a stain on the wall that only god knows what it was
The windows were dirty
The phone and tv was dusty
The room a c was not blowing any air.
$51 dollars a night to park is insane. Plus an additional $7 tax to that.
It’s def not worth $200+ a night.
The bar is merely a table in the middle of the lobby. No sink for the bartender to be sanitary. Drink were nasty and overpriced.

Anything you need to call for never arrives. Customer service here is a joke and does not exist. It angers me to think all the money i spent to stay here and get treated like a peasant.
I wouldn’t recommend nor will i be back.

This is a good hotel. The building itself has historical interest and the architecture is of a golden era. Rooms are very spacious with king bed, and include a walk in closet, although the bathroom is quite small in comparison. The bathroom features Molten Brown products. The communal areas have a nice feel about them but overall I would say the hotel feels a little tired. That said it offered a good price for us and is only 10 minutes walk from the start of the French Quarter.