SONESTA ES SUITES NEW ORLEANS CONVENTION CENTER * * *
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Situé dans le quartier branché de Warehouse District, l'hôtel Sonesta ES Suites New Orleans Convention Center est un établissement convivial avec des suites spacieuses. Il se trouve à seulement 3 minutes à pied du musée national de la Seconde Guerre mondiale et à 1 mile (1,6 km) de l'aquarium des Amériques. Les studios élégants sont équipés d'une kitchenette, d'un coin salon avec canapé-lit, d'un bureau et d'une télévision à écran plat. Les suites à 1 et 2 chambres comprennent une salle de séjour séparée. Le petit-déjeuner, le service de livraison de courses et les soirées régulières sont gratuits. Il comprend également un centre d'affaires et une blanchisserie. Le Wi-Fi est gratuit et un parking est disponible moyennant un supplément. L'hôtel est bien situé, à proximité du centre-ville, des sites touristiques, des restaurants et des bars.
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From the moment I arrived, I was greeted with warmth and hospitality that set the tone for the entire stay. I was also pleasantly surprised to find that I had been upgraded to a spacious suite. The suite was not only impeccably clean but also incredibly comfortable, with a generously sized living room and kitchen area. This setup was perfect for me as I had to work remotely from the room throughout the week. The large desk provided in the living room area was a godsend, offering ample space for me to spread out and be productive.
During my stay, I encountered a slight hiccup with a package I had arranged to be delivered to the hotel. Despite the tracking information indicating its delivery, the package seemed to have vanished. However, the response from the front desk team was swift and attentive. I must commend the General Manager Taylor Inscoe for personally stepping in to resolve the issue. Not only did he ensure that a replacement item was promptly ordered for me, but he also personally delivered it to my door. His proactive, thoughtful, and empathetic approach to the situation immediately put me at ease and made me feel extremely valued as a guest. I’ve had lots of trips around Europe and North America, and I have to say, I’ve seen this level of hospitality or customer satisfaction at only a few places.
Throughout my stay, the staff continued to impress me with their professionalism and dedication to ensuring that my experience was perfect. From offering local recommendations to promptly addressing any inquiries or requests, they consistently went above and beyond to exceed my expectations.
Overall, my experience at Sonesta ES Suites New Orleans Convention Center was nothing short of exceptional, and it is undoubtedly thanks to the exceptional leadership and dedication of the General Manager. Once again, thank you Taylor! I wholeheartedly recommend this hotel to anyone seeking a memorable and hassle-free stay in the heart of New Orleans. I will certainly be returning, knowing that I will be in the hands of a team that prioritizes customer satisfaction above all else.