AX THE PALACE

la habitación grande .Los mueles mal colocados el ruido exterior excesivo una lata.El aire acondicionado solo funciona al máximo.El servicio muy atento y amable la habitación muy limpia

Large luxury hotel situated just off the high street in Sliema, not well signed. Big room, very clean and modern. Small balcony with a ' glimpse' of sea but mainly rooftops. Lovely rooftop pool and terrace with bar. Small cafe/bar at side of the hotel. Staff pleasant and efficient. Did not eat in so can not comment on food. For price paid felt that breakfast should be included. Lacked personal touch.

First of all, I do not think this is a 5 star hotel. It is not worth the price. We stayed there for 1 week and we were disappointed because of the following:

1.- Airport shuttle: we asked the hotel to organise it, highlighting that we needed a car seat / booster for a 3yo kid. The hotel just sent a cab, from a local company called ecabs, charging us almost double comparing to the cab's company fee. OK, this is normal practice, however, the driver was not there on time and the car seat was broken or he did not know how to use it. Thus, we could not use the car seat. This is very dangerous and we were quite worried. And maybe it is not even legal in Malta?
When we complaint at the front desk, the person there said this was the cab's company fault and she did not care.
If I ask a 5 star luxury hotel for something (regardless of whether the hotel has its own vehicles or that it hires them from one company or another), I expect to receive a service from a 5 star luxury hotel.
Of course we did not ask the hotel to organise our return to the airport.

2.- When we (3 yo kid, 7 months pregnant woman and I) arrived at the hotel, with bag-packs, suitcases, stroller, etc... No one helped us! The saw us struggling with the luggage and did nothing. We were quite shocked.

3.- We had booked a room (weeks ago) and requested and extra bed for the kid. When we arrived, not before, they said that the extra bed did not fit and that we had to see other options. We had to go and see other rooms and agree on the solution. Couldn't the hotel have checked when we booked it weeks ago?

5.- Restaurants at the hotel: you have Temptasian, which is not bad, and the other restaurants offer average pasta, pizza, some meat and some fish. Nothing special.

6.- Breakfast: very poor breakfast for a 5 star hotel. Only 1 out of 6 days we could get free-lactose milk. Pastry not good at all. In general, few options. I can not compare what I got there to what I am used to see in other 5 star hotels.

7.- TV channels: we expected more.

The location, if you want to go around Sliema, is good.
With regards to the views, I can not complaint because Sliema is what it is. Buildings and cranes everywhere, so we already knew it.
The small rooftop pool is nice as well, although it used to be crowded.
Majority of the staff was friendly and willing to help.

My biggest criticism is that if you go to a 5 star luxury hotel, you expect to receive the best service and you pay attention to the detail. In our case, the hotel did not meet our expectations.

Great experience here. The service was great and all staff were helpful. Will definitely recommend this hotel.

Truly a 5-star experience. We could tell right away when Simba checked us in after 20 hours of traveling, seeing his smile and warm, friendly personality, that we would have an outstanding stay.

We couldn’t have been happier with our welcome drinks and room ready early for us.

The room and view was incredible, beautiful balcony and perfectly clean.

It was so nice to go down to the cafe every morning and be served lovely cappuccinos by Marko! He was such a great person to talk to and remembered us every day.

We will definitely be back to lively Sliema as we have family here, and we will definitely stay here!!