THE WESTIN EXCELSIOR * * * * *
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Établissement avec un accueil de grande classe abritant des équipements plus que complets.
Depuis 1906, l’Excelsior accueille des célébrités, des hommes d’Etat et des artistes. Situé sur la via Veneto, célèbre pour ses palaces, cet établissement est aussi remarquable que ses confrères. Ses équipements sont plus que complets (centre de bien-être, piscine couverte et station thermale), son accueil de grande classe et ses chambres sont bien sûr exceptionnelles. Parmi elles, la villa La Cupola, l'une des plus grandes suites d'Europe, avec une superficie de 1 100 m2 ! Un établissement de choix si vous recherchez luxe, confort et raffinement.
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Questions fréquentes :
I'm Bonvoy Titanium, I had a reservation for two rooms. One became an apartment with the help of SNA, and the other was also upgraded. The room was large, with comfortable beds and a large bathroom. I think the room itself and the apartment were renovated recently, but the bathroom was older.
The service was excellent, they gave us two connecting rooms - not something that has happened to us in a very long time in the Marriott system.
We also had breakfast, it was a buffet and quite varied.
I highly recommend the hotel.
BUT… the hotel needs a major RE-DO!!
The rooms are large but wow the furnishings are old and shabby, the carpets dirty and the beds and sheets have seen better days. Furnitures throughout is very dated and in disrepair. Yes I know we are in Rome and it’s old!!
Breakfast is fantastic with excellent offerings.
Staff is alright. Concierge lacks in ability to book tickets for any venues. Most hotels are able to at least assist with this. Although one concierge did say that he would telephone to make a booking for us.
Big concern was a doorman who seemed to have a “deal” going with a less than honest cab driver. We asked for a cab to the Vatican and were up charged €35 from this Tesla driving cabbie. Our return cab ride with another company was €12. That’s a BIG difference. The doorman was furious when we said we wanted to call an Uber when we were leaving today. We saw his Tesla buddy waiting in the parking area at the front of the hotel. Beware!!