EDEN ROC HOTEL
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Situé sur Collins Avenue, ce complexe hôtelier inauguré au milieu des années 1950 mêle style tropical et glamour. C'est l'un des hôtels les plus anciens de Miami Beach mais il n'a rien perdu de sa superbe. Il offre 415 chambres spacieuses et cosy, trois belles piscines et un spa. Le restaurant Nobu, nommé d'après le célèbre chef japonais éponyme, propose une cuisine asiatique fusion créative. En 2016 a ouvert l'hôtel Nobu, une extension de l'Eden Roc dans l'une des tours de l'hôtel. Les suites penthouse du 15e étage offrent une vue panoramique sur la ville.
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Our family recently stayed in Eden Roc, and our experience was awful. After spending thousands of dollars at this hotel, our vacation was ruined by rude employees, terrible service, and filthy rooms. Our rooms were dirty when we checked in. Tub, shower, and sink were clogged. The engineering team had to spend quite a long time fixing the issue. Half of the basic amenities were missing from the room. The lady who was taking our food n drink orders at the pool was very rude. The hostess at Ocean Social had no basic sense of talking respectfully. I have never seen someone so rude to everyone at that restaurant. Half of the employees were behaving as if they owned the hotel. Which isn't a surprise since when I went to talk about our experience to their Assistant Director Mr. Roberto M. Thomae, he wasn't interested in listening to the issues we were facing. He promised to investigate the issues and to give me a call in 3 hours. No surprise, I am still waiting for that call a week later. Rudeness trickles down from the top here. I feel very sorry for all the good people working under Roberto.
If you want to have a good time, please dont waste your money on this hotel. I am 100% sure all positive reviews are paid, at least in the recent past. RUN FAR FAR FAR FROM THIS PLACE.