Avis EDEN ROC HOTEL Miami

The hotel is awesome but the rooms are nothing out of ordinary but what stood out to me was the pool area the service and the vibe were amazing Miguel was my waiter at the pool and what can I say about him he made me and my girlfriend feel like we knew him for years he went above and beyond to make our experience unforgettable I will definitely be back and stay and Eden Rock.

It’s. A great hotel 100% recommend

I visited Eden Roc during November for a Business Meeting. The hotel itself was really nice. Coming in the off season, the beach was pretty much empty. Beach access is just a few steps away from the Hotel and there is an amazing boardwalk that runs down the beach. The pools looked nice and clean and could be a great spot to hang out. I unfortunately, didn’t get to experience the nice sunny weather while I was in Miami. However, the view from my room was phenomenal. The room was comfortable. I loved how the bed was setup with a view of the ocean. My only complaint was it poured rain during my stay and there was flooding on the main floor, so staff was constantly vacuuming up all the water while we were trying to conduct meetings. But that didn’t impact my overall experience. I would definitely stay here again.

Buen servicio atención y protección

Let me first start off by saying I am properly a more discerning customer then most as I always look at details. The people who have rated this whole in recent times must have no idea what a good property is as this one is super run down but more importantly dirty. Room had makeup, soap scum and public hairs all over bathroom. The jet bathtub I paid extra for had mildew in the jets so it was unusable. The full length mirror was covered in dust and the carpet was just dirty with hair and general filth. I called front desk and they sent a crew up to clean it but the weird thing is after they “cleaned” the only improvement was they vacuumed. I don’t understand even short staffed how anyone could think a room like that was clean. We slept there one night. When to pool and beach next day. Beach was littered with plastic bottles from construction work going on next door. Main pool was very warm and mucky, couldn’t see your feet with the sheen of oil on the top from sunscreens because pool had not been properly cleaned. I went in anyway only to find papers- tissues or toilet paper floating around. Super disappointing. We were going to be given another room but by 3 pm the second day nothing happened so I asked to check out early. This property is a true dump. It used to be a very nice place but I am guessing Covid was very hard and they stopped making capex updates. I would never recommend this place. What boggles my mind is Saturday night it was almost $700 for the room! Maybe at $175 it be ok…. Cost is insane for what you get. Although the property is gross the staff was very nice. The front desk people, the concierges, the GMs. They were all very nice and helped me to checkout early with no penalty. The staff knows the property has gone down hill and I’m sure their hands are tied. Shame on the owning company or owners who or this iconic property slide so far down. 2 stars as I was able to check out early and there was no bed bugs!

Excellent, we just went to eat for my wife birthday

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Not a bad deal through Costco vacations

WORST EXPERIENCE EVER!!!!!!!

Our family recently stayed in Eden Roc, and our experience was awful. After spending thousands of dollars at this hotel, our vacation was ruined by rude employees, terrible service, and filthy rooms. Our rooms were dirty when we checked in. Tub, shower, and sink were clogged. The engineering team had to spend quite a long time fixing the issue. Half of the basic amenities were missing from the room. The lady who was taking our food n drink orders at the pool was very rude. The hostess at Ocean Social had no basic sense of talking respectfully. I have never seen someone so rude to everyone at that restaurant. Half of the employees were behaving as if they owned the hotel. Which isn't a surprise since when I went to talk about our experience to their Assistant Director Mr. Roberto M. Thomae, he wasn't interested in listening to the issues we were facing. He promised to investigate the issues and to give me a call in 3 hours. No surprise, I am still waiting for that call a week later. Rudeness trickles down from the top here. I feel very sorry for all the good people working under Roberto.

If you want to have a good time, please dont waste your money on this hotel. I am 100% sure all positive reviews are paid, at least in the recent past. RUN FAR FAR FAR FROM THIS PLACE.

I love it!

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I believe there could be some improvements to be made at this place, however, I am going to stand with a 5-star rating simply because we had a magnificent experience here. The staff was professional and courteous, and we did have housekeeping frequently stop to service our room throughout our 4-night stay. And let's not forget about the breathtaking view!! We stayed in the junior oceanfront suite. FANTASTIC VIEWS.
I have some feedback regarding a few things that were not the best:
1. The pools close at 6pm. This is disappointing. As expensive at this hotel is, guests should have the ability to explore the pool at a MUCH later time, even after dark. I was very disappointed to hear the pools closed this early.
2. I really wish the Ocean Social Restaurant was not affiliated with this hotel. We paid for continental breakfast and was forced to eat at this on-site restaurant that we had a terrible experience at almost every day that we went. From the service, to the quality of food, to the pricing, my husband and I have to give the Ocean Social a below 1-star rating. See my separate review for that. However, for breakfast options, we had no other options to explore because we already pre-paid for the breakfast package and the Eden Roc Hotel uses the Ocean Social for their guests to eat at. Plus, even with the pre-paid breakfast options, they only limit your breakfast choices to THREE options to choose from, and of course, they are the CHEAPEST things on the menu! Horrible experience at this restaurant.
3. I think it is a bit ridiculous to hold $200 deposit PER night. I understand the purpose for deposits and how it protects the hotel, however, as tourists coming from Ohio, spending an additional $800 for deposits including the $2150 total for the 4 nights is a lot.

Overall, the hotel had magnificent views, was very clean, had great staff, and provided us with an excellent experience in Miami. We would definitely recommend and come revisit.

Excelente lugar. Bellas vistas y un servicio de primera

Wow!! What an amazing stay. From the moment we arrived we were greeted by genuine smiles. The front desk team was pleasant, knowable and accommodating. The room was out of this world and the views were to die for but the true star for us from this stay was the Hotel Manager Maria, she really made our staycation special. She was kind, polite and had great attention to detail. Her team went above and beyond during our stay, and I can happily say I will be back again. Thank you to everyone for an amazing stay.

BHBB USA proudly acknowledges Eden Roc and Nobu Hotel as benchmarks of excellence in Miami Beach's customer service landscape. Their renowned restaurants and capacity to host grand events like weddings and conferences highlight their impeccable standards. The dedication of their staff, particularly the concierge, front desk, and valet teams, ensures guests receive top-tier service, making each stay memorable and fostering loyal returns to this iconic destination. As Miami ambassadors, BHBB USA is thrilled to have repeatedly experienced and contributed to the exceptional service at these hotels, solidifying our admiration and anticipation for future collaborations.

First time staying here not my first time on Miami Beach. People are nice no issues 4 pools onsite restaurants are eclectic not the place for a good meal in my opinion

Don't think that you are staying somewhere nice with amenities when you book here. There is construction, equipment and debris everywhere. Yet nothing works. Both of the hot tubs outside have been broken. The pool closes at 6. Their on-site restaurant Malibu Farms is shut down. The mens hot tub in the spa is broken. The rooms are nice but outdated and not very clean. There is also a huge gap at the bottom of the hotel room doors. Dont expect any privacy... or to not hear every sound/person in the hallways. The "resort" could be nice it's just not.

Muito bem localizado, quartos perfeitos, café da manhã sensacional. A vista para o Atlântico é de tirar o ar!

Es ist das schlimmste Hotel ever!!! Dreckig!!! Abzocker!! Kommt bloß nicht hierher...
Alle positiven Kommentare sind fake...
Die Zimmer sind dreckig, housekeeping existiert nicht... Alles völlig überteuert... Alles dreckig staubig und alt dazu noch das Personal unfreundlich, frech und einsichtlos!!! Nachdem man sich beschwert kommt um 23 Uhr housekeeping um Bettwäsche zu wechseln??? Fenster gehen aus technischen Gründen nicht auf, man erstickt... Ekelhaft!!!

DON’T GO.
After PRE-PAYING two ocean view junior suites for 4 nights we have been locked out of our room on the night before check out because we exceeded our bill - not sure on what basis . Worst hotel ever.
And this was just the last straw….it all started at check in when we were given a room on the 21st floor and one on the 4th floor for a family of 5 with 3 minors. The room on the 4th floor had the mini bar full of rotten food…and graciously we were allowed to change rooms. During the following days all service mishaps happened but as we were happy to be here and wanted to enjoy the vacation we never complained until the last night.
On the last evening at 11pm the key card of one of the two rooms had been locked because the limit on the card for the extras was exceeded by few hundred $ on a total pre paid bill of over several thousand $. We have then been literally treated like criminals - after long discussions my husband was allowed to get in the room to get his credit card (they would not accept Apple Pay, we had only our phones on us) and he was forced to pay the outstanding extras to let us go back into our pre paid room! I guess we shall never be back.
P.s. let’s not forget to mention the filthy carpets in the bedrooms

Room was filthy, hallway was dirty, no cheaper eats options in the area, look around before booking this one...

The hotel is beautiful, the beds are the most comfortable beds we've ever slept in, the shower is to-die for, the location is amazing, the pools are wonderful, the beach is gorgeous! You will want to be best friends with the concierge, Hana. We had a wonderful trip. A word to the wise, though: the food costs about 30-50% more than advertised by the time fees and taxes and service charges are added on. It is cheaper to take a Lyft somewhere else on the strip and eat there. The drinks are $22 and are half the size of a Solo cup. With taxes, etc it comes out to $30/drink. You won't do any better within walking distance- the hotels on that stretch are all the same. The cost of food was the worst part of the trip, but we learned how to do better next time and would definitely go back!

In my 2 decades of travel, probably the worst hotel experience ever. Especially on a family vacation. From the get go- the checking process was confusing and unclear. They did not even offer bell service despite seeing us with a decent amount of luggage. Management is unconcerned, inattentive and does not follow up. Poor Hotel experience although the location was great!

Miami!!!! We couldn’t wait to try this hotel!!

We traveled here on Tuesday! Arrived, at 8am.

Cons; Room wasn’t ready until 5pm. Came in room was a little dirty. So we waited again so it could be ready.

Went to go hangout by the pool, couldn’t sit anywhere so we stood there. Tried to go to the beach. But they put us right behind the NoBu tents so all I saw was a tent infront of me. Couldn’t put up any umbrellas, so then I am burnt the entire trip.

Went to the Ocean Social, I was expecting for it to be delicious ????. It was not and it was expensive, tried the other food places and they were terrible too.

Everyday, they did construction right by our balcony. So it was so nice to hear the drilling and hammering all day long. Couldn’t enjoy the balcony.

Kept finding cockroaches ???? , there is a cup I gave it to the desk.

Pros; The location is beautiful, loved the private beach.

Beautiful and peaceful.