NAUTILUS BY ARLO

Beach front location and nice staff are the only good things about this hotel. The walls are thin and you hear next room conversations and booming walking sounds from floor above keep you awake at night. On top of that there is super loud construction noise next door. I regret staying here.

We stayed here for 4 nights for March break. The hotel is very conveniently located beachside and near restaurants and shops. Mostly walking distance to everything. The in-house cafe and restaurant were very nice, lots of options for food, vegan pancakes were delicious. Only thing is the room was not very big and some furniture was dated. But sheets and matress were comfortable. Didn't have a microwave and laundry on facility so that was an inconvenience. Also if traveling to South Beach be aware there is an 20% service charge in most restaurants on top of your food. Miami Beach is overall beautiful !

Prior to booking this stay for 2 rooms, 2 families over $3000 for 3 days; I called I called the hotel twice and asked them if there was any construction on site or in the surrounding of the hotel. 2 different people on the phone assured me that there was NO construction whatsoever. When we got there it was night time so we wouldn’t really see outside. The first night we tried to take a shower (with a baby) and there was no hot water in the room. We called the front desk and the FD person responded with attitude that the baby was loud and it was impossible that only 1 to room didn’t have hot water so he came to check and obviously there was no hot water. We had to changed room at midnight with a baby. The next morning (in our ocean front bedroom) I was woken up by the loud noise from construction on both side of the hotel - Huge tower cranes and jackhammer at 7:30AM!!! That day we received a notice that there won’t be ANY water from 10pm onward. I wanted to change hotel but with 2 families and a baby it would have been too much trouble. The next day we received a notice that there won’t be electricity at 9am. Meanwhile that morning we’re trying to go have breakfast (that we pay for) but the host notify us that we can’t eat outside because there is a private party. Who goes to Miami to be inside?? We were celebrating my 30th birthday and my family came all the way from
Europe. This stay was a really bad experience all the way around. Started with lies, then attitude and definitively and uncomfortable stay. The following day we moved to a better and cheaper hotel.

1 positive note. The pool staff was great!

Avoid if you can. This resort does not accept cash, it really makes things difficult. What kind of hotel doesn't accept cash? I'd stay elsewhere.