CASA FAENA MIAMI BEACH

Ni cerca de ser 4 estrellas. No tiene un lugar donde parar con el auto al llegar. Hay que dejarlo en la vereda y rezar que no te hagan una multa. No tiene estacionamiento, y si bien hay un parking publico en frente, el hotel no te provee absolutamente ninguna ayuda para saber cuando se puede y cuando no se puede estacionar ni como pagar. Tampoco tienen nadie que te ayude con las valijas. y mucho menos una rampa para subir los pocos escalones, en mi caso fui en muletas, y tuve que arreglamarleas solo para subir las valijas por la escalera de la entrada. Las habitaciones som amplias, pero tienen algunas cosas viejas y rotas, por ejemplo las persianas que no cierran y entra luz a la mañana. En mi habitación, el lavatorio estaba fuera del baño en el medio del cuarto, muy incomodo !! no me habia pasado nunca... lo único bueno del hotel es su decoración. Pero eso no es todo. hice el check out normalmente y unos días después me llegaron cargos a la tarjeta, supuestamente, por haber dejado sucias sabanas y toallas. Sabanas y toallas que me ocupe personalmente inclusive de no dejar desordenadas. no tenían mas que un uso normal. sin nada extraño. Los cargos eran ridículos. NO ES MAS QUE UNA ESTAFA; leyendo comentarios en redes, veo que es un comportamiento normal del hotel. una lastima que sea un hotel de estafadores. En mi caso pude ir a quejarme personalmente, y me devolvieron el dinero, pero cuando hice el reclamo telefónicamente se me rieron en la cara. Si asi y todo ud decide quedarse en ese hotel de estafadores. No dude el ultimo día al hacer el checkout solicitar que le cierren la cuenta y chequeen el cuarto. una lastima para este pequeño, e incòmodo hotel de estafadores.

Good
*cool building, decor & attention to detail in style of hotel
*helpful staff
*towels/chairs for beach
*clean room, nice bed and pillows
*proximity to beach and rentable bikes
Not Good
*we stayed a Saturday & Sunday night. We were placed on the 3rd level on the Collins St side of the building and could hear the rooftop club and people walking/dancing until midnight. When the club wasn’t operating, the Gitano restaurant music was loud and could be heard from 5-11pm. Some (cleaning?) people came to the rooftop again around 4am and moved furniture around which was very loud and woke us up again. I'm not sure if other rooms on the 3rd floor or other floors would also have these issues. But if you are booking with kids or want some relaxation, I'd look elsewhere.
*If you aren't keen on taking the stairs, this isn't the hotel for you. The elevator is small and many people going up to the rooftop club, so you're better off taking the stairs.
*restaurant on site doesn’t have any morning or daytime offerings and not many options in the area besides Crema. Farther south has more options as we stayed at 2 other Miami Beach hotels before this one.
*as it’s part of the Faena conglomerate a block away, they should offer some amenities (access to pool, discounts at restaurants, etc)
*minor things - not enough hooks/bars for towels, poor lighting at vanity, tv channels kept cutting out/freezing.
*for the price and lack of ammenities, I would say it is not worth it.

These people need to decide if they want a night club or a hotel. You can’t have both here and be successful. All night people screaming like someone was killing them, loud music all night. Apparently they don’t have breakfast or even coffee in the lobby, but they serve drinks all night . Yes there is coffee in the room, but if you want to be quiet and let your partner sleep and sneak out for a coffee, you have to walk a block for coffee. The place is soaked in fabulouso because the housekeepers think because it smells strong that it’s cleaning. The floors in the room were so sticky with too much fabulouso soap and it smelled so strong it was choking. No extra pillows in the closet, no blanket, no slippers or amenities except a small coffee maker. Shower spits out a light spray. The ac is either not working or freezing. Oh, if you just gently sit on the bed or turn over it squeaks very loudly. … so when we could not sleep and tossed and turned all night, every move the bed frame loudly squeaked. This hotel was the worst hotel stay I have ever had. Not relaxing at all.

Great customer service. Easy check in. We came a few hours prior to check in time so the hotel stored our luggage safely until check in time. Very creative and fun environment. Lots of colours, happy and relaxed feel. Only stayed for 1 night but would have loved to have stayed for longer. 3min walk from gorgeous Miami Beach.

Casa Faena Hotel recently provided me with an utterly disappointing experience that left me dissatisfied and frustrated. An accidental booking error on my part led to a series of unprofessional events and a complete lack of communication from the hotel's staff.

Realizing my mistake immediately after booking a room for 10/10 instead of 10/16, I took swift action by canceling the reservation and contacted Expedia to rectify the situation. Both Expedia and I repeatedly reached out to Casa Faena Hotel, attempting to seek understanding and resolution to this issue. Shockingly, our attempts to communicate with the hotel proved to be in vain.

I went the extra mile by sending three emails directly to the manager, Marcio Garcia, in hopes of receiving a response and finding a reasonable solution. Unfortunately, my efforts were met with silence.

In conclusion, based on my personal experience and the hotel's unprofessional behavior, I strongly advise against choosing Casa Faena Hotel for your next stay.