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Avis LENNOX MIAMI BEACH Miami
Avis des membres sur LENNOX MIAMI BEACH
3.1/5
19 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
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- service de chambre complètement aléatoire (serviettes changées ou rouleaux de papier toilette remplacés une fois sur deux).
- manque de personnel évident, en particulier pour s’occuper des clients à la piscine (le barman en poste fait tout son possible et il est irréprochable mais il est évident qu’il doit être partout à la fois car il est obligé de courir aux quatre coins de l’hôtel régulièrement) mais aussi à la réception où il nous est arrivé de ne voir personne derrière le comptoir.
- les serviettes des bains de soleil sont souvent sales et non remplacées par le personnel.
- très peu de personnes ont la politesse de dire bonjour aux clients quand ils les croisent dans le lobby ou dans les couloirs, sans parler d’un sourire.
Ceci étant dit je pense que les avis qui évoquent qu’il s’agit du « pire hôtel » etc. ont un peu perdu contact avec la réalité car même si le National Hotel propose une prestation nettement plus aboutie, il y a aussi beaucoup d’hôtels de qualité inférieure à celui-ci à South Beach.
De plus il faut noter que l’hôtel accepte les enfants, ce qui est un plus (ou un inconvénient selon ce que vous recherchez) par rapport à certains hôtels comme le National Hotel interdit aux moins de 16 ans.
J’ai hésité entre 2 et 3 étoiles mais je choisis 3 étoiles car les axes d’amélioration ne nous ont pas empêché de passer un excellent séjour.
Throughout my stay, I found the staff to be consistently unhelpful and downright rude. Whether it was asking for extra towels or requesting information about local attractions, I was met with nothing but disdain and impatience. It's as if they viewed every guest as an inconvenience rather than a valued patron.
In conclusion, I would strongly advise against staying at The Lennox Hotel if you value even a modicum of hospitality and professionalism. The staff's attitude alone is enough to ruin any semblance of a pleasant stay.
The front desk staff was extremely rude. Zero empathy and seriously in need of training when it comes to communicating with guests. Here's a further breakdown on why to stay anywhere else in South Beach:
The Pool:
The pool is tiny
Do not expect to get a lounge chair unless you get it at 9am
Screaming children all day is not my idea of a holiday
Valet
Valet is slow - 35 minutes to get my car?
Rooms
The rooms are tiny
The rooms are extremely noisy
The staff
The staff has zero listening skills
Zero empathy
The Restaurant
Short Staffed and slow
Check In | Check Out:
The Lennox Hotel's strict check-in and check-out policy, while aiming for efficiency, ultimately hampers customer service. The inability to accommodate guests' needs beyond set timings leads to frustration and missed opportunities for exceptional service. Travelers seeking flexibility and warmth may feel alienated, highlighting the hotel's need to strike a balance between efficiency and guest satisfaction. Revising policies to allow occasional exceptions and emphasizing empathy in staff training are essential steps to enhance customer experience and loyalty.
I will finish review when we see what final results are. So far we wasted an entire day sharing a room with four people based off their yes/promise
** Follow up... No refund was received. Call to credit card company confirmed this. No email about refund was received, only an email confirming the cancellation.
Be aware that the hotel valet parking takes about 30min to get your car. And it’s NOT 45USD as they say, the hotel charges you 55USD + taxes.
Very close to the beach and a lot of cute restaurants around. 10-15 Uber to the clubs. We had the best time!
המחיר מעולה ביחס לתמורה והשירות טוב מאוד במיוחד של החברה שלא מאחורי הדלפק קבלה (בלי להוריד מהרצון הטוב של ההחברה מהדלפק קבלה) ,
היינו בשני סוגי חדרים אחד לבעלי נגישות שהיה לצערי ממש גרוע היה ריח של עובש וכל יום שלחו מישהו לנסות לתקן נזילה ורטיבות מהתקרה של המקלחת , זה לא צלח . ( הובטח לנו שיעצרו אירוח בחדר עד שלא יטפלו בבעיה אבל לא נתנו פיצוי או העבירו אותנו חדר בגלל שהמלון היה "מלא"
החדר השני שמעל הבריכה היה ממש מדהים !
תודה על האירוח נשמח להגיע שוב .
We stayed in a deluxe room, which was nicely furnished, but I could have wished for better space to hang long dresses. The hotel is located in a quiet area, but close to everything.
My fiancé and I booked 6 nights for Dec 25-31 2023. We made this booking 8 months out (Apr 2023), well in advance.
8 weeks after our booking we get a message stating that the hotel had made an ‘obvious mistake’ with their rates at the time we booked Lennox Miami, and they were asking an additional $200USD per night in order for us to keep our reservation - a 49% increase from the initial rate we booked at. Back when we had booked, Lennox Miami had very comparable rates to the surround hotels - nothing about their rate hinted at it being an error. Having paid for our booking we considered our reservation a binding contract as the hotel had accepted payment. We relayed this to Lennox Miami, and that we are not paying an additional amount.
With no response for several days, we then suddenly got a cancellation email. No communication or follow up prior to, just a straight up cancellation.
Seeing Lennox Miami’s recent reviews it’s clear that this hotel’s service, quality, and standing has dropped. The way we see it: my fiancé and I dodged a bullet.
This hotel is mediocre and their service is nonexistent. The surrounding hotels have better quality, more consistent reviews, and proper communication with their upcoming guests.